Accounts Pending

Posted by Philip Gass on January 25, 2008, 3:34 pm

Please log in for more thread options

When i make an account adjustment i see that it is pending... can somebody
explain what that means, and when it goes from pending to actaully take
effect? I have tried closing the billing cycle etc, but it doesnt seem to
make any difference.

Ta!

Posted by jocelynp on January 28, 2008, 3:28 pm

Please log in for more thread options

Hi Philip -

Not sure what version you are running these days, but, our account payments
pend until we hit the OK button to save changes to the customer card. Once
the changes are saved, the article is no longer pending if you open the
customer card back up. We are using local customers.

I would imagine that if you are using Global Customers you would probably
see the pending up until the point that a 401 is processed against the store
(thus 'locking' portions of the customer card and acting like the super OK
function.

So - how are your customers created, local or Global? Are you clicking the
OK button on the customer card after the acct adjustments have been made to
save changes?
--
Jocelyn

"Philip Gass" wrote:

> When i make an account adjustment i see that it is pending... can somebody

> explain what that means, and when it goes from pending to actaully take

> effect? I have tried closing the billing cycle etc, but it doesnt seem to

> make any difference.

> Ta!