Add new items to Headquarters vs. Store Ops?

Posted by hawaii2000@gmail.com on January 31, 2006, 7:01 pm

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We're setting up RMS 1.3 for our client who has two stores (one 1-lane
and also where HQ is, the other a 2-lane). This is my understanding of
how new inventory is added with HQ. Maybe some of you more knowledgable
would be kind enough to tell me whether this understanding is correct
or not even remotely close to how it should work. (I apologize in
advance if this has been addressed before but I didn't find the answers
to my questions after searching this group.)

New items are added via HQ with their costs, prices, deptartments, etc.
and individual store quantities are set as well.

Worksheet 260 is set up to download newly added items to the individual
stores. At this point, a client-server connection must be established
before the item info is copied to the stores. This happens at the next
scheduled time the HQ client connects or if someone at the store (or
someone logged in via remote desktop) initiates a manual connection
with the HQ client.

After the HQ clients connect, the stores have the new items in their
respective databases.

Ok, so if this is correct (and I realize it might not be), I have some
questions.

The HQ server-client interaction appears to be one-directional in the
sense that connections are only initiated by the clients. Is this
correct? If so, is there a way to set the HQ client schedule to connect
more frequently than once an hour? Having to either wait for up to an
hour or have someone manually connect (from the store or via remote
desktop) seems awkward, especially if you have a fast broadband
connection.

Adding items via HQ makes sense to me but our client is accustomed to
printing labels after entering new items. Is this not possible in HQ?
Does she need to do this with Store Ops? If Store Ops is needed to
print labels, despite it being less convenient, it certainly is doable,
but can Store Ops Manager be run from the HQ pc without running into a
licensing issue? (My understanding is conflicts arise only if attempts
to run POS simultaneously from more pcs than the license allows.)

After the HQ client downloads the new items info, the quantities for
the new items appear correct in their respective store databases.
However, when the item is selected from the Edit Item list and the
Check Stores button is clicked, HQ is contacted (via HQ client) but the
info that is returned is incorrect as it always shows 0 for the
quantites in all stores including the one from which the check is being
made. This seems odd (again to me as I'm still learning) since HQ is
the origin of this information. Not until a Request full item count is
initiated from HQ and an inventory reconciliation at HQ does the Check
Stores button return the correct quantity information. Am I missing
something here?

Finally, it wasn't clear to me how reordered items are handled. When
items arrive that have already been added to the database, how are
these accounted for? Is this done with a purchase order? Are quantities
adjusted at HQ? Or at the store level?

I apologize for the lengthy post. Mahalo in advance.

mike

Posted by Rob on January 31, 2006, 10:10 pm

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Mike,

I am apologize if I sound rude but these are VERY basic questions that you
needed to know in order to pass the HQ exam. Did your company pass? If they
did ask the person that wrote the exam. If you are going to be supporting a
client on this software you need to know this stuff inside and out. If you
don't you are going to have a very unhappy client.
Also if you ARE a certified RMS Partner you should be posting your questions
over in the Private Unmanaged RMS NG, you can access the NG from
PartnerSource.
Lastly, I would suggest you read the HQ Manual or look at the F1 help
screens for HQ as it has all your answers to your questions.
I am not trying to discourage you from asking anymore questions, I know when
I started with RMS I had some off the wall questions but the questions you
ask are fundamental questions on HQ setup and configuration and basic running
of the program.

Rob

"hawaii2000@gmail.com" wrote:

> We're setting up RMS 1.3 for our client who has two stores (one 1-lane

> and also where HQ is, the other a 2-lane). This is my understanding of

> how new inventory is added with HQ. Maybe some of you more knowledgable

> would be kind enough to tell me whether this understanding is correct

> or not even remotely close to how it should work. (I apologize in

> advance if this has been addressed before but I didn't find the answers

> to my questions after searching this group.)

> New items are added via HQ with their costs, prices, deptartments, etc.

> and individual store quantities are set as well.

> Worksheet 260 is set up to download newly added items to the individual

> stores. At this point, a client-server connection must be established

> before the item info is copied to the stores. This happens at the next

> scheduled time the HQ client connects or if someone at the store (or

> someone logged in via remote desktop) initiates a manual connection

> with the HQ client.

> After the HQ clients connect, the stores have the new items in their

> respective databases.

> Ok, so if this is correct (and I realize it might not be), I have some

> questions.

> The HQ server-client interaction appears to be one-directional in the

> sense that connections are only initiated by the clients. Is this

> correct? If so, is there a way to set the HQ client schedule to connect

> more frequently than once an hour? Having to either wait for up to an

> hour or have someone manually connect (from the store or via remote

> desktop) seems awkward, especially if you have a fast broadband

> connection.

> Adding items via HQ makes sense to me but our client is accustomed to

> printing labels after entering new items. Is this not possible in HQ?

> Does she need to do this with Store Ops? If Store Ops is needed to

> print labels, despite it being less convenient, it certainly is doable,

> but can Store Ops Manager be run from the HQ pc without running into a

> licensing issue? (My understanding is conflicts arise only if attempts

> to run POS simultaneously from more pcs than the license allows.)

> After the HQ client downloads the new items info, the quantities for

> the new items appear correct in their respective store databases.

> However, when the item is selected from the Edit Item list and the

> Check Stores button is clicked, HQ is contacted (via HQ client) but the

> info that is returned is incorrect as it always shows 0 for the

> quantites in all stores including the one from which the check is being

> made. This seems odd (again to me as I'm still learning) since HQ is

> the origin of this information. Not until a Request full item count is

> initiated from HQ and an inventory reconciliation at HQ does the Check

> Stores button return the correct quantity information. Am I missing

> something here?

> Finally, it wasn't clear to me how reordered items are handled. When

> items arrive that have already been added to the database, how are

> these accounted for? Is this done with a purchase order? Are quantities

> adjusted at HQ? Or at the store level?

> I apologize for the lengthy post. Mahalo in advance.

> mike

Posted by hawaii2000@gmail.com on January 31, 2006, 11:25 pm

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Rob,

You don't sound rude at all. I was only hoping to have some (if not
all) of these questions answered by anyone willing to provide them. We
are not a certified RMS Partner and no one here has taken an exam for
RMS.

I have looked at the HQ installation manual and before my post I had
read the HQ F1 help and was unable to find the answers to my questions.
Most of what is there is stated in general terms: "You can designate a
distribution site . . You can generate purchase orders . . ."

I apologize if this is not the place for me to ask these questions.
Still, I wouldn't be opposed to anyone willing to take the time to
answer them. In the meantime, I will investigate other sources
available.

mike

Posted by Rob on February 1, 2006, 12:30 am

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If you are not a Certified Partner how are you going to purchase the
software for them?

Rob

> Rob,

> You don't sound rude at all. I was only hoping to have some (if not

> all) of these questions answered by anyone willing to provide them. We

> are not a certified RMS Partner and no one here has taken an exam for

> RMS.

> I have looked at the HQ installation manual and before my post I had

> read the HQ F1 help and was unable to find the answers to my questions.

> Most of what is there is stated in general terms: "You can designate a

> distribution site . . You can generate purchase orders . . ."

> I apologize if this is not the place for me to ask these questions.

> Still, I wouldn't be opposed to anyone willing to take the time to

> answer them. In the meantime, I will investigate other sources

> available.

> mike

Posted by hawaii2000@gmail.com on February 1, 2006, 1:40 am

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We already have purchased and installed the software. I have imported
their existing data. I have configured the hardware and the network and
just had some questions.

mike