Back Order and Quanity -1

Posted by Zorian on March 27, 2006, 6:03 pm

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Hi,
we do some back orders for items that are out of stock. It then shows that
we have -1 of these items. But what do we do once the item arrives at the
store? In other words, how do we make it equal 0 again instead of leaving it
as -1. Because someone puts the entire amount down as deposit, we never have
to go back to Tendering again and hence the item arrives at the store without
getting scanned into the system...almost bypasses POS and just goes straight
to customer. So what is the way to let the POS know that the customer got
back to our store and then got received by the customer? I know I can
manually go into the item inventory and set it to 0, but isn't there some
function related to backordering that does this for me so that I can
officially let POS know that the backordered item has arrived?

Posted by Craig on March 27, 2006, 7:26 pm

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Zorian, open a new purchase order and add the item into the purchase order.
You then go to receive inventory into that purchase order. When you receive
inventory in your purchase order it will automatically update your inventory
quantity, thus changing the quantity on hand to 0. hth, Craig

> Hi,

> we do some back orders for items that are out of stock. It then shows

> that

> we have -1 of these items. But what do we do once the item arrives at the

> store? In other words, how do we make it equal 0 again instead of leaving

> it

> as -1. Because someone puts the entire amount down as deposit, we never

> have

> to go back to Tendering again and hence the item arrives at the store

> without

> getting scanned into the system...almost bypasses POS and just goes

> straight

> to customer. So what is the way to let the POS know that the customer got

> back to our store and then got received by the customer? I know I can

> manually go into the item inventory and set it to 0, but isn't there some

> function related to backordering that does this for me so that I can

> officially let POS know that the backordered item has arrived?

Posted by Craig on March 27, 2006, 7:31 pm

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almost forgot, you do the purchase order in Manager not POS.

> Hi,

> we do some back orders for items that are out of stock. It then shows

> that

> we have -1 of these items. But what do we do once the item arrives at the

> store? In other words, how do we make it equal 0 again instead of leaving

> it

> as -1. Because someone puts the entire amount down as deposit, we never

> have

> to go back to Tendering again and hence the item arrives at the store

> without

> getting scanned into the system...almost bypasses POS and just goes

> straight

> to customer. So what is the way to let the POS know that the customer got

> back to our store and then got received by the customer? I know I can

> manually go into the item inventory and set it to 0, but isn't there some

> function related to backordering that does this for me so that I can

> officially let POS know that the backordered item has arrived?

Posted by Terrible Tom on March 28, 2006, 11:50 am

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Zorian,

If you look at the Inventory tab of the Item Properties window (not just the
Find Item screen at POS) you'll see (if you're inventory's correct) that On
Hand = 0, Committed = 1 and Available = -1. When you receive the item, On
Hand and available will both increase. When the customer picks up the
backorder, On Hand and Committed will both be reduced.

You shouldn't ever need to adjust the quantities manually, unless you're
inventory is simply wrong for a particular item.

Tom
--
The worst words in business:
"We''ve always done it that way"
--
Stop Fishing for eMail.

"Zorian" wrote:

> Hi,

> we do some back orders for items that are out of stock. It then shows that

> we have -1 of these items. But what do we do once the item arrives at the

> store? In other words, how do we make it equal 0 again instead of leaving it

> as -1. Because someone puts the entire amount down as deposit, we never have

> to go back to Tendering again and hence the item arrives at the store without

> getting scanned into the system...almost bypasses POS and just goes straight

> to customer. So what is the way to let the POS know that the customer got

> back to our store and then got received by the customer? I know I can

> manually go into the item inventory and set it to 0, but isn't there some

> function related to backordering that does this for me so that I can

> officially let POS know that the backordered item has arrived?

Posted by Zorian on March 28, 2006, 8:47 pm

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Tom,
how does On Hand and Available increase? What needs to happen physically
for them to increase when the postman delivers the item to my store that was
backordered? Don't I need to go somewhere in POS and tell it that the item
arrived? This is where I don't know what to do. Craig suggested in previous
posts to do a PO but isn't there a simpler way to deliver a backordered item
to the customer so that the quantities adjust correctly from -1 to 0?

"Terrible Tom" wrote:

> Zorian,

> If you look at the Inventory tab of the Item Properties window (not just the

> Find Item screen at POS) you'll see (if you're inventory's correct) that On

> Hand = 0, Committed = 1 and Available = -1. When you receive the item, On

> Hand and available will both increase. When the customer picks up the

> backorder, On Hand and Committed will both be reduced.

> You shouldn't ever need to adjust the quantities manually, unless you're

> inventory is simply wrong for a particular item.

> Tom

> --

> The worst words in business:

> "We''ve always done it that way"

> --

> Stop Fishing for eMail.

> "Zorian" wrote:

> > Hi,

> > we do some back orders for items that are out of stock. It then shows that

> > we have -1 of these items. But what do we do once the item arrives at the

> > store? In other words, how do we make it equal 0 again instead of leaving it

> > as -1. Because someone puts the entire amount down as deposit, we never

have

> > to go back to Tendering again and hence the item arrives at the store

without

> > getting scanned into the system...almost bypasses POS and just goes straight

> > to customer. So what is the way to let the POS know that the customer got

> > back to our store and then got received by the customer? I know I can

> > manually go into the item inventory and set it to 0, but isn't there some

> > function related to backordering that does this for me so that I can

> > officially let POS know that the backordered item has arrived?