Back Order and Quanity -1

Posted by Craig on March 28, 2006, 10:23 pm

Please log in for more thread options

Zorian,
The items only -1 because you sold an item you don't have in stock. As soon
as you receive the item in a PO, and the customer picks up his backordered
item, everything will update automatically. Craig

> Tom,

> how does On Hand and Available increase? What needs to happen physically

> for them to increase when the postman delivers the item to my store that

> was

> backordered? Don't I need to go somewhere in POS and tell it that the

> item

> arrived? This is where I don't know what to do. Craig suggested in

> previous

> posts to do a PO but isn't there a simpler way to deliver a backordered

> item

> to the customer so that the quantities adjust correctly from -1 to 0?

> "Terrible Tom" wrote:

>> Zorian,

>> If you look at the Inventory tab of the Item Properties window (not just

>> the

>> Find Item screen at POS) you'll see (if you're inventory's correct) that

>> On

>> Hand = 0, Committed = 1 and Available = -1. When you receive the item,

>> On

>> Hand and available will both increase. When the customer picks up the

>> backorder, On Hand and Committed will both be reduced.

>> You shouldn't ever need to adjust the quantities manually, unless you're

>> inventory is simply wrong for a particular item.

>> Tom

>> --

>> The worst words in business:

>> "We''ve always done it that way"

>> --

>> Stop Fishing for eMail.

>> "Zorian" wrote:

>> > Hi,

>> > we do some back orders for items that are out of stock. It then shows

>> > that

>> > we have -1 of these items. But what do we do once the item arrives at

>> > the

>> > store? In other words, how do we make it equal 0 again instead of

>> > leaving it

>> > as -1. Because someone puts the entire amount down as deposit, we

>> > never have

>> > to go back to Tendering again and hence the item arrives at the store

>> > without

>> > getting scanned into the system...almost bypasses POS and just goes

>> > straight

>> > to customer. So what is the way to let the POS know that the customer

>> > got

>> > back to our store and then got received by the customer? I know I can

>> > manually go into the item inventory and set it to 0, but isn't there

>> > some

>> > function related to backordering that does this for me so that I can

>> > officially let POS know that the backordered item has arrived?

Posted by Zorian on March 29, 2006, 10:00 am

Please log in for more thread options

Craig,
sorry for the dumb questions but I still don't get it...

The issue is that the customer prepays for the item that we backorder for
him. When he picks it up 2 weeks later (after it arrives here), he just
literally picks it up but nothing goes through the POS because the
transaction has already been tendered... hence the system doesn't think that
the item has arrived and has been "sold" to this customer and the quantity
doesn't change.

So I am confused...should I not take the "prepay" or the 100% deposit and
only tender AFTER the item gets to the store?

"Craig" wrote:

> Zorian,

> The items only -1 because you sold an item you don't have in stock. As soon

> as you receive the item in a PO, and the customer picks up his backordered

> item, everything will update automatically. Craig

> > Tom,

> > how does On Hand and Available increase? What needs to happen physically

> > for them to increase when the postman delivers the item to my store that

> > was

> > backordered? Don't I need to go somewhere in POS and tell it that the

> > item

> > arrived? This is where I don't know what to do. Craig suggested in

> > previous

> > posts to do a PO but isn't there a simpler way to deliver a backordered

> > item

> > to the customer so that the quantities adjust correctly from -1 to 0?

> >

> > "Terrible Tom" wrote:

> >

> >> Zorian,

> >>

> >> If you look at the Inventory tab of the Item Properties window (not just

> >> the

> >> Find Item screen at POS) you'll see (if you're inventory's correct) that

> >> On

> >> Hand = 0, Committed = 1 and Available = -1. When you receive the item,

> >> On

> >> Hand and available will both increase. When the customer picks up the

> >> backorder, On Hand and Committed will both be reduced.

> >>

> >> You shouldn't ever need to adjust the quantities manually, unless you're

> >> inventory is simply wrong for a particular item.

> >>

> >> Tom

> >> --

> >> The worst words in business:

> >> "We''ve always done it that way"

> >> --

> >> Stop Fishing for eMail.

> >>

> >> "Zorian" wrote:

> >>

> >> > Hi,

> >> > we do some back orders for items that are out of stock. It then shows

> >> > that

> >> > we have -1 of these items. But what do we do once the item arrives at

> >> > the

> >> > store? In other words, how do we make it equal 0 again instead of

> >> > leaving it

> >> > as -1. Because someone puts the entire amount down as deposit, we

> >> > never have

> >> > to go back to Tendering again and hence the item arrives at the store

> >> > without

> >> > getting scanned into the system...almost bypasses POS and just goes

> >> > straight

> >> > to customer. So what is the way to let the POS know that the customer

> >> > got

> >> > back to our store and then got received by the customer? I know I can

> >> > manually go into the item inventory and set it to 0, but isn't there

> >> > some

> >> > function related to backordering that does this for me so that I can

> >> > officially let POS know that the backordered item has arrived?

Posted by Jeff on March 29, 2006, 2:00 pm

Please log in for more thread options

Zorian,

Backorder the item taking a 100% payment, order the product from your
supplier, when the item comes in, receive it, contact the customer that the
product has arrived, when they come in to pick it up, in POS | F11 Recall a
BackOrder | select their backorder and tender the $0 sale.

--
*
Get Secure! - www.microsoft.com/security

You must be using Outlook Express or some other type of newsgroup reader to
see and download the file attachment. If you are not using a reader, follow
the link below to setup Outlook Express. Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz

**********

Craig,
sorry for the dumb questions but I still don't get it...

The issue is that the customer prepays for the item that we backorder for
him. When he picks it up 2 weeks later (after it arrives here), he just
literally picks it up but nothing goes through the POS because the
transaction has already been tendered... hence the system doesn't think that
the item has arrived and has been "sold" to this customer and the quantity
doesn't change.

So I am confused...should I not take the "prepay" or the 100% deposit and
only tender AFTER the item gets to the store?

"Craig" wrote:

> Zorian,

> The items only -1 because you sold an item you don't have in stock. As

> soon

> as you receive the item in a PO, and the customer picks up his backordered

> item, everything will update automatically. Craig

> > Tom,

> > how does On Hand and Available increase? What needs to happen

> > physically

> > for them to increase when the postman delivers the item to my store that

> > was

> > backordered? Don't I need to go somewhere in POS and tell it that the

> > item

> > arrived? This is where I don't know what to do. Craig suggested in

> > previous

> > posts to do a PO but isn't there a simpler way to deliver a backordered

> > item

> > to the customer so that the quantities adjust correctly from -1 to 0?

> >

> > "Terrible Tom" wrote:

> >

> >> Zorian,

> >>

> >> If you look at the Inventory tab of the Item Properties window (not

> >> just

> >> the

> >> Find Item screen at POS) you'll see (if you're inventory's correct)

> >> that

> >> On

> >> Hand = 0, Committed = 1 and Available = -1. When you receive the item,

> >> On

> >> Hand and available will both increase. When the customer picks up the

> >> backorder, On Hand and Committed will both be reduced.

> >>

> >> You shouldn't ever need to adjust the quantities manually, unless

> >> you're

> >> inventory is simply wrong for a particular item.

> >>

> >> Tom

> >> --

> >> The worst words in business:

> >> "We''ve always done it that way"

> >> --

> >> Stop Fishing for eMail.

> >>

> >> "Zorian" wrote:

> >>

> >> > Hi,

> >> > we do some back orders for items that are out of stock. It then

> >> > shows

> >> > that

> >> > we have -1 of these items. But what do we do once the item arrives

> >> > at

> >> > the

> >> > store? In other words, how do we make it equal 0 again instead of

> >> > leaving it

> >> > as -1. Because someone puts the entire amount down as deposit, we

> >> > never have

> >> > to go back to Tendering again and hence the item arrives at the store

> >> > without

> >> > getting scanned into the system...almost bypasses POS and just goes

> >> > straight

> >> > to customer. So what is the way to let the POS know that the

> >> > customer

> >> > got

> >> > back to our store and then got received by the customer? I know I

> >> > can

> >> > manually go into the item inventory and set it to 0, but isn't there

> >> > some

> >> > function related to backordering that does this for me so that I can

> >> > officially let POS know that the backordered item has arrived?

Posted by Zorian on March 30, 2006, 4:15 pm

Please log in for more thread options

I see - that makes more sense... now I see how the POS will register that the
item actually appears physically in the store and hence adjusts the
quantities.

Many thanks!!!

"Jeff" wrote:

> Zorian,

> Backorder the item taking a 100% payment, order the product from your

> supplier, when the item comes in, receive it, contact the customer that the

> product has arrived, when they come in to pick it up, in POS | F11 Recall a

> BackOrder | select their backorder and tender the $0 sale.

> --

> *

> Get Secure! - www.microsoft.com/security

> You must be using Outlook Express or some other type of newsgroup reader to

> see and download the file attachment. If you are not using a reader, follow

> the link below to setup Outlook Express. Click on "Open with newsreader"

> under the MS Retail Management System on the right.

> http://tinyurl.com/75bgz

> **********

> Craig,

> sorry for the dumb questions but I still don't get it...

> The issue is that the customer prepays for the item that we backorder for

> him. When he picks it up 2 weeks later (after it arrives here), he just

> literally picks it up but nothing goes through the POS because the

> transaction has already been tendered... hence the system doesn't think that

> the item has arrived and has been "sold" to this customer and the quantity

> doesn't change.

> So I am confused...should I not take the "prepay" or the 100% deposit and

> only tender AFTER the item gets to the store?

> "Craig" wrote:

> > Zorian,

> > The items only -1 because you sold an item you don't have in stock. As

> > soon

> > as you receive the item in a PO, and the customer picks up his backordered

> > item, everything will update automatically. Craig

> > > Tom,

> > > how does On Hand and Available increase? What needs to happen

> > > physically

> > > for them to increase when the postman delivers the item to my store that

> > > was

> > > backordered? Don't I need to go somewhere in POS and tell it that the

> > > item

> > > arrived? This is where I don't know what to do. Craig suggested in

> > > previous

> > > posts to do a PO but isn't there a simpler way to deliver a backordered

> > > item

> > > to the customer so that the quantities adjust correctly from -1 to 0?

> > >

> > > "Terrible Tom" wrote:

> > >

> > >> Zorian,

> > >>

> > >> If you look at the Inventory tab of the Item Properties window (not

> > >> just

> > >> the

> > >> Find Item screen at POS) you'll see (if you're inventory's correct)

> > >> that

> > >> On

> > >> Hand = 0, Committed = 1 and Available = -1. When you receive the item,

> > >> On

> > >> Hand and available will both increase. When the customer picks up the

> > >> backorder, On Hand and Committed will both be reduced.

> > >>

> > >> You shouldn't ever need to adjust the quantities manually, unless

> > >> you're

> > >> inventory is simply wrong for a particular item.

> > >>

> > >> Tom

> > >> --

> > >> The worst words in business:

> > >> "We''ve always done it that way"

> > >> --

> > >> Stop Fishing for eMail.

> > >>

> > >> "Zorian" wrote:

> > >>

> > >> > Hi,

> > >> > we do some back orders for items that are out of stock. It then

> > >> > shows

> > >> > that

> > >> > we have -1 of these items. But what do we do once the item arrives

> > >> > at

> > >> > the

> > >> > store? In other words, how do we make it equal 0 again instead of

> > >> > leaving it

> > >> > as -1. Because someone puts the entire amount down as deposit, we

> > >> > never have

> > >> > to go back to Tendering again and hence the item arrives at the store

> > >> > without

> > >> > getting scanned into the system...almost bypasses POS and just goes

> > >> > straight

> > >> > to customer. So what is the way to let the POS know that the

> > >> > customer

> > >> > got

> > >> > back to our store and then got received by the customer? I know I

> > >> > can

> > >> > manually go into the item inventory and set it to 0, but isn't there

> > >> > some

> > >> > function related to backordering that does this for me so that I can

> > >> > officially let POS know that the backordered item has arrived?

> >