Back-Order problem - POS won't tender!

Posted by Zorian on March 22, 2006, 3:30 pm

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I am trying to order an item for a customer which is not in stock. I pressed
F2 and selected the item at which point an "Insufficient Quantity" window is
pops up and I select "Back Order" for this item. Now POS shows the Total at
the bottom (say $100) and I thought I am ready to F12/Tender but when I do
that, it shows $0 Total and doesn't charge anything. It's strange...

Anyone know why this is happening?

Posted by Terrible Tom on March 22, 2006, 3:41 pm

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There are two ways to handle back orders, and you can only choose one: accept
no deposit or require 100% deposit. Your system is configured for accept no
deposit. You can change this in SO Mgr|Configuration|Oprions|POS
Options|Require full deposit on back orders. With this switch set to 'off',
you cannot accept any deposit on a back order.

It's an all or nothing deal. For partial deposits, you have to use a work
order.

Tom

"Zorian" wrote:

> I am trying to order an item for a customer which is not in stock. I pressed

> F2 and selected the item at which point an "Insufficient Quantity" window is

> pops up and I select "Back Order" for this item. Now POS shows the Total at

> the bottom (say $100) and I thought I am ready to F12/Tender but when I do

> that, it shows $0 Total and doesn't charge anything. It's strange...

> Anyone know why this is happening?