Cannot void credit card transactions - Invalid card number was detected, hang.

Posted by pesserdep on May 23, 2007, 5:18 pm

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For some reason we can't void transactions. When I try to do the void,
it will first give the error message: "an invalid card number was
detected." If I try to re-enter the card information correctly (swipe
or hand-key) it starts to process the void, but never finishes. The
status bars indicate that something is happening, but I don't believe
them. It will take about 10 min to reach the end of the status bar box
(the blue squares) and then it will stop and do nothing and the only
way to close it is by shutting down the whole program-- ctrl+alt+del.

We can, however, recall transactions for a return... but we would
rather do a void. We're on the Vital platform with RMS 1.3 .

With the holiday weekend coming up, I would sure appreciate it if
anyone has any suggestions. Thanks so much!

Posted by Craig on May 23, 2007, 9:10 pm

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I don't know about the way RMS handles things, but on my stand alone CC
Terminal I can only void a transaction the same day as the original
transaction takes place. If it's the next day or later I have to do a
return. Now like I said I don't do the Integrated Processing so it may be
possible with RMS, however since you are having problems with voids this may
be your problem.
Craig

> For some reason we can't void transactions. When I try to do the void,

> it will first give the error message: "an invalid card number was

> detected." If I try to re-enter the card information correctly (swipe

> or hand-key) it starts to process the void, but never finishes. The

> status bars indicate that something is happening, but I don't believe

> them. It will take about 10 min to reach the end of the status bar box

> (the blue squares) and then it will stop and do nothing and the only

> way to close it is by shutting down the whole program-- ctrl+alt+del.

> We can, however, recall transactions for a return... but we would

> rather do a void. We're on the Vital platform with RMS 1.3 .

> With the holiday weekend coming up, I would sure appreciate it if

> anyone has any suggestions. Thanks so much!

Posted by Jeff @ Check Point Software on May 24, 2007, 1:26 am

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: quoted-printable

You need version 1.3.1009 or higher for the fix.

--=20

Jeff=20
Check Point Software

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s). If you are not using a reader, =
follow
the link below to setup Outlook Express. Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

For some reason we can't void transactions. When I try to do the void,
it will first give the error message: "an invalid card number was
detected." If I try to re-enter the card information correctly (swipe
or hand-key) it starts to process the void, but never finishes. The
status bars indicate that something is happening, but I don't believe
them. It will take about 10 min to reach the end of the status bar box
(the blue squares) and then it will stop and do nothing and the only
way to close it is by shutting down the whole program-- ctrl+alt+del.

We can, however, recall transactions for a return... but we would
rather do a void. We're on the Vital platform with RMS 1.3 .

With the holiday weekend coming up, I would sure appreciate it if
anyone has any suggestions. Thanks so much!

------=_NextPart_000_0BBB_01C79D89.62856C20
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Content-Transfer-Encoding: quoted-printable

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<BODY bgColor=3D#ffffff>
<DIV><FONT color=3D#008000>You need version 1.3.1009 or higher for the=20
fix.</FONT></DIV>
<DIV><BR>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV> </DIV>
<DIV>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</DIV>
<DIV> </DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express. =20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV> </DIV>
<DIV><A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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<DIV><<A =
wrote in message <A=20
=
79955134.617797.46790@w5g2000hsg.googlegroups.com</A>...</DIV>For=20
some reason we can't void transactions. When I try to do the =
void,<BR>it will=20
first give the error message: "an invalid card number =
was<BR>detected." If I=20
try to re-enter the card information correctly (swipe<BR>or hand-key) =
it=20
starts to process the void, but never finishes. The<BR>status bars =
indicate=20
that something is happening, but I don't believe<BR>them. It will take =
about=20
10 min to reach the end of the status bar box<BR>(the blue squares) =
and then=20
it will stop and do nothing and the only<BR>way to close it is by =
shutting=20
down the whole program-- ctrl+alt+del.<BR><BR>We can, however, recall=20
transactions for a return... but we would<BR>rather do a void. We're =
on the=20
Vital platform with RMS 1.3 .<BR><BR>With the holiday weekend coming =
up, I=20
would sure appreciate it if<BR>anyone has any suggestions. Thanks so=20
much!<BR></BLOCKQUOTE></BODY></HTML>

------=

Posted by pesserdep on May 24, 2007, 3:11 pm

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Craig, Jeff, thanks for replying.

Jeff, I looked and I currently have 13.1002 installed. Do you know off-
hand how I upgrade to 1.3.1009 or later without upgrading to 2.0? Is
it a hotfix that I can download or do I have to open a support claim
or something? We had a maintenance plan but never used it until it
expired. :( Anyways, just re-newed the plan and am wondering how I
might go about doing the update... thanks!

Posted by Craig on May 24, 2007, 3:39 pm

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You definitly want to get away from 1.3.1002 ASAP. There is a nasty bug with
prices changing when you don't want them to. I don't remember the specifics,
I just know you don't want to be on that build. 1.3.1011 is the latest build
for 1.3R. If you are on maintenance getting a hotfix is easy. Just log on to
customersource and open a new support incidence to request the latest hotfix
for version 1.3R . They might ask for a CC number, but don't worry they
don't charge for hotfixes. If you are not on maintenance you could ask your
reseller for it. They may be willing to help.
Craig

> Craig, Jeff, thanks for replying.

> Jeff, I looked and I currently have 13.1002 installed. Do you know off-

> hand how I upgrade to 1.3.1009 or later without upgrading to 2.0? Is

> it a hotfix that I can download or do I have to open a support claim

> or something? We had a maintenance plan but never used it until it

> expired. :( Anyways, just re-newed the plan and am wondering how I

> might go about doing the update... thanks!