Cash Drawer wont pop

Posted by dwarren1985 on November 14, 2006, 4:11 pm

Please log in for more thread options

I have my cash drawer ran through my Epson TM-T88III and when I make a sale
it prints the reciept but the drawer doesnt pop open. I have the OPOS drivers
installed for it and when I do the CheckHealth test on the drawer it pops
open then the screen freezes for a little bit then it says there was an error
but the drawer does pop out when i start the test. I've looked everywhere on
the drawer for any type of marking for the brand/model that it is and we
purchased it 2 years ago and it worked fine with our previous POS system. Now
that we have switched to Microsoft Retail Management System, something is
stopping it from working correctly. Please help.

Posted by cesmi1 on November 14, 2006, 4:33 pm

Please log in for more thread options

Make sure that the drawer is set to open for whatever tender type you are
tendering. We have our drawers set to only pop for cash, check, etc., and not
credit transactions. Go to Tender Types in store ops and check each tender's
properties.

"dwarren1985" wrote:

> I have my cash drawer ran through my Epson TM-T88III and when I make a sale

> it prints the reciept but the drawer doesnt pop open. I have the OPOS drivers

> installed for it and when I do the CheckHealth test on the drawer it pops

> open then the screen freezes for a little bit then it says there was an error

> but the drawer does pop out when i start the test. I've looked everywhere on

> the drawer for any type of marking for the brand/model that it is and we

> purchased it 2 years ago and it worked fine with our previous POS system. Now

> that we have switched to Microsoft Retail Management System, something is

> stopping it from working correctly. Please help.

Posted by Jose on November 16, 2006, 12:31 pm

Please log in for more thread options

We had the same problem, for some reason EPSON doesn't like the windows
driver.People told me to delete the windows drive and to install the EPSON
drive after.Well that didn't work. So we did try something Dif. it did work
but it prints very slow. go to Store Operations Manager click on Database,
Select Register then Register list. Select the register you want and click on
properties . go to Receipt printer tab. and select on Printer type Windows.
maybe this will work for you too.

--
Reynold Cycle

"cesmi1" wrote:

> Make sure that the drawer is set to open for whatever tender type you are

> tendering. We have our drawers set to only pop for cash, check, etc., and not

> credit transactions. Go to Tender Types in store ops and check each tender's

> properties.

> "dwarren1985" wrote:

> > I have my cash drawer ran through my Epson TM-T88III and when I make a sale

> > it prints the reciept but the drawer doesnt pop open. I have the OPOS

drivers

> > installed for it and when I do the CheckHealth test on the drawer it pops

> > open then the screen freezes for a little bit then it says there was an

error

> > but the drawer does pop out when i start the test. I've looked everywhere on

> > the drawer for any type of marking for the brand/model that it is and we

> > purchased it 2 years ago and it worked fine with our previous POS system.

Now

> > that we have switched to Microsoft Retail Management System, something is

> > stopping it from working correctly. Please help.