Cash drawer not opening after transaction

Posted by Bart M on May 5, 2006, 11:14 am

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We have a star 200 receipt printer and a cash drawer. We are using the OPOS
drivers and the printer prints fine and the cash drawer does not open after a
transaction.

If you go into the devices within RMS the cashdrawer and the printer test
fine.

We where told to try the windows print drivers for the receipt printer but
this caused a problem the receipt would only print partialy. So we went back
to the OPOS drivers. They are currently using a key to open the cash drawer.

Any Ideas would be appreciated.

--
Bart M

Posted by Glenn Adams [MVP - Retail Mgmt on May 5, 2006, 12:42 pm

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I'm assuming the cash drawer connects to the printer. Make sure there
are not Windows printers that are assigned to the port that the Star
printer is connected to (Including Software/Virtual printers like Intuit
or MS Office Document writer). I don't use Star very ofter, but I set
up an upgrade for a customer that had existing printers and I believe
that was what fixed this issue there.

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

Bart M wrote:

> We have a star 200 receipt printer and a cash drawer. We are using the OPOS

> drivers and the printer prints fine and the cash drawer does not open after a

> transaction.

> If you go into the devices within RMS the cashdrawer and the printer test

> fine.

> We where told to try the windows print drivers for the receipt printer but

> this caused a problem the receipt would only print partialy. So we went back

> to the OPOS drivers. They are currently using a key to open the cash drawer.

> Any Ideas would be appreciated.

Posted by Bart M on May 9, 2006, 1:32 pm

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There is not printer installed on the port. It is using com port 1 with the
OPOS drivers.
--
Bart M

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> I'm assuming the cash drawer connects to the printer. Make sure there

> are not Windows printers that are assigned to the port that the Star

> printer is connected to (Including Software/Virtual printers like Intuit

> or MS Office Document writer). I don't use Star very ofter, but I set

> up an upgrade for a customer that had existing printers and I believe

> that was what fixed this issue there.

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information.

> Bart M wrote:

> > We have a star 200 receipt printer and a cash drawer. We are using the OPOS

> > drivers and the printer prints fine and the cash drawer does not open after

> > transaction.

> >

> > If you go into the devices within RMS the cashdrawer and the printer test

> > fine.

> >

> > We where told to try the windows print drivers for the receipt printer but

> > this caused a problem the receipt would only print partialy. So we went

back

> > to the OPOS drivers. They are currently using a key to open the cash drawer.

> >

> > Any Ideas would be appreciated.

> >

Posted by Jeff on May 9, 2006, 3:22 pm

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Bart,

Which OPOS drivers are you using, RMS' or Star's? Use one or the other, not
both.

Start | Program | Microsoft Retail... | Configure OPOS devices |

Start | Programs | Star-Micronics | OPOS setup

--
*
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You must be using Outlook Express or some other type of newsgroup reader to
see and download the file attachment. If you are not using a reader, follow
the link below to setup Outlook Express. Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz

**********

There is not printer installed on the port. It is using com port 1 with the
OPOS drivers.
--
Bart M

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> I'm assuming the cash drawer connects to the printer. Make sure there

> are not Windows printers that are assigned to the port that the Star

> printer is connected to (Including Software/Virtual printers like Intuit

> or MS Office Document writer). I don't use Star very ofter, but I set

> up an upgrade for a customer that had existing printers and I believe

> that was what fixed this issue there.

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information.

> Bart M wrote:

> > We have a star 200 receipt printer and a cash drawer. We are using the

> > OPOS

> > drivers and the printer prints fine and the cash drawer does not open

> > after a

> > transaction.

> >

> > If you go into the devices within RMS the cashdrawer and the printer

> > test

> > fine.

> >

> > We where told to try the windows print drivers for the receipt printer

> > but

> > this caused a problem the receipt would only print partialy. So we went

> > back

> > to the OPOS drivers. They are currently using a key to open the cash

> > drawer.

> >

> > Any Ideas would be appreciated.

> >

Posted by M.Own on May 10, 2006, 11:40 am

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I have this problem before when i connect cash drawer whith printer it is
work proparly but if i make it any refound after that cash drawer not open
whith any INV. Try connect cash drawer direct to your computer if you have
port.

M.own

> Bart,

> Which OPOS drivers are you using, RMS' or Star's? Use one or the other,

> not

> both.

> Start | Program | Microsoft Retail... | Configure OPOS devices |

> Start | Programs | Star-Micronics | OPOS setup

> --

> *

> Get Secure! - www.microsoft.com/security

> You must be using Outlook Express or some other type of newsgroup reader

> to

> see and download the file attachment. If you are not using a reader,

> follow

> the link below to setup Outlook Express. Click on "Open with newsreader"

> under the MS Retail Management System on the right.

> http://tinyurl.com/75bgz

> **********

> There is not printer installed on the port. It is using com port 1 with

> the

> OPOS drivers.

> --

> Bart M

> "Glenn Adams [MVP - Retail Mgmt]" wrote:

>> I'm assuming the cash drawer connects to the printer. Make sure there

>> are not Windows printers that are assigned to the port that the Star

>> printer is connected to (Including Software/Virtual printers like Intuit

>> or MS Office Document writer). I don't use Star very ofter, but I set

>> up an upgrade for a customer that had existing printers and I believe

>> that was what fixed this issue there.

>> Glenn Adams

>> Tiber Creek Consulting

>> http://www.tibercreek.com

>> glenn@tibercreek.com

>> ----------------------------------------------

>> Please DO NOT respond to me directly but post all responses here in the

>> newsgroup so that all can share the information.

>> Bart M wrote:

>> > We have a star 200 receipt printer and a cash drawer. We are using the

>> > OPOS

>> > drivers and the printer prints fine and the cash drawer does not open

>> > after a

>> > transaction.

>> >

>> > If you go into the devices within RMS the cashdrawer and the printer

>> > test

>> > fine.

>> >

>> > We where told to try the windows print drivers for the receipt printer

>> > but

>> > this caused a problem the receipt would only print partialy. So we

>> > went

>> > back

>> > to the OPOS drivers. They are currently using a key to open the cash

>> > drawer.

>> >

>> > Any Ideas would be appreciated.

>> >