Cash will tender as Credit Card when no exact amount is entered!

Posted by joshua on November 25, 2005, 8:18 pm

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Hi, I'm new to RMS and recently it has been acting weird...

When tendering using Cash at POS, it will prompt for CreditCard (CC) info
each time if the exact amount is not entered. For example, if the total sale
is $14.95 and if I entered $14.95 at the Tender Window as Cash Amount,
everything works fine and will print the sale receipt as normal. BUT if
enter as $15 (or any other amount not equal to the total sale) it will show
the CC windows? It only happend when the amount is not equal to the total
sale!

I checked the MANAGER settings and the Tender Type for "CASH" is set to
"Cash"! Any other possible wrong settings? It has been working fine until
this morning! Weird!

Any help will be greatly appreciated!

Thanks,
Joshua

Posted by Jeff on November 25, 2005, 8:44 pm

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Joshua,

SO Manager | File | Configuration | Tender tab | change Default Tender for
change back to Cash.

Must be logged in as an Administrator to save the settings and you must
restart the POS program after the change.
--
=

> Hi, I'm new to RMS and recently it has been acting weird...

> When tendering using Cash at POS, it will prompt for CreditCard (CC) info

> each time if the exact amount is not entered. For example, if the total

> sale

> is $14.95 and if I entered $14.95 at the Tender Window as Cash Amount,

> everything works fine and will print the sale receipt as normal. BUT if

> enter as $15 (or any other amount not equal to the total sale) it will

> show

> the CC windows? It only happend when the amount is not equal to the total

> sale!

> I checked the MANAGER settings and the Tender Type for "CASH" is set to

> "Cash"! Any other possible wrong settings? It has been working fine

> until

> this morning! Weird!

> Any help will be greatly appreciated!

> Thanks,

> Joshua

Posted by joshua on November 26, 2005, 10:21 am

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Hi Jeff,

It was set to "Credit Card" (CC) because most customers paid using CC,
thought that is what the "Default Change Tender" means. ,-}

I changed it to "Cash" per your suggestion and will let you know once I got
the first customer to paid using cash to verify and confirm the fix! ,-)

BTW, if it should always be set to "Cash" for RMS to correctly calculate the
cash change, why does it even bother to ask for the "Default Change Tender"?
Any senarior where it should be set to other change tender type besides cash?

Thanks for your help.

Best Regards,
Joshua

"Jeff" wrote:

> Joshua,

> SO Manager | File | Configuration | Tender tab | change Default Tender for

> change back to Cash.

> Must be logged in as an Administrator to save the settings and you must

> restart the POS program after the change.

> --

> =

> > Hi, I'm new to RMS and recently it has been acting weird...

> >

> > When tendering using Cash at POS, it will prompt for CreditCard (CC) info

> > each time if the exact amount is not entered. For example, if the total

> > sale

> > is $14.95 and if I entered $14.95 at the Tender Window as Cash Amount,

> > everything works fine and will print the sale receipt as normal. BUT if

> > enter as $15 (or any other amount not equal to the total sale) it will

> > show

> > the CC windows? It only happend when the amount is not equal to the total

> > sale!

> >

> > I checked the MANAGER settings and the Tender Type for "CASH" is set to

> > "Cash"! Any other possible wrong settings? It has been working fine

> > until

> > this morning! Weird!

> >

> > Any help will be greatly appreciated!

> >

> > Thanks,

> > Joshua

> >

Posted by Kay on November 26, 2005, 4:54 pm

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I agree with Jeff. I also noticed that setting cash as default change could
create a small problem. If you forgot to disallow overtendering on credit
card, gift card, store credit, etc, or if your cashier hit "enter" too fast
when tendering cash, it could show a cash change larger than inteded.....

I've just set default change to "none" and see if it causes any inconvenience.

"joshua" wrote:

> Hi Jeff,

> It was set to "Credit Card" (CC) because most customers paid using CC,

> thought that is what the "Default Change Tender" means. ,-}

> I changed it to "Cash" per your suggestion and will let you know once I got

> the first customer to paid using cash to verify and confirm the fix! ,-)

> BTW, if it should always be set to "Cash" for RMS to correctly calculate the

> cash change, why does it even bother to ask for the "Default Change Tender"?

> Any senarior where it should be set to other change tender type besides cash?

> Thanks for your help.

> Best Regards,

> Joshua

> "Jeff" wrote:

> > Joshua,

> >

> > SO Manager | File | Configuration | Tender tab | change Default Tender for

> > change back to Cash.

> >

> > Must be logged in as an Administrator to save the settings and you must

> > restart the POS program after the change.

> > --

> > =

> >

> > > Hi, I'm new to RMS and recently it has been acting weird...

> > >

> > > When tendering using Cash at POS, it will prompt for CreditCard (CC) info

> > > each time if the exact amount is not entered. For example, if the total

> > > sale

> > > is $14.95 and if I entered $14.95 at the Tender Window as Cash Amount,

> > > everything works fine and will print the sale receipt as normal. BUT if

> > > enter as $15 (or any other amount not equal to the total sale) it will

> > > show

> > > the CC windows? It only happend when the amount is not equal to the total

> > > sale!

> > >

> > > I checked the MANAGER settings and the Tender Type for "CASH" is set to

> > > "Cash"! Any other possible wrong settings? It has been working fine

> > > until

> > > this morning! Weird!

> > >

> > > Any help will be greatly appreciated!

> > >

> > > Thanks,

> > > Joshua

> > >

> >

Posted by Jeff on November 26, 2005, 6:58 pm

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Joshua,

Some return in food stamps, vouchers/gift certs, etc.

--
=

> Hi Jeff,

> It was set to "Credit Card" (CC) because most customers paid using CC,

> thought that is what the "Default Change Tender" means. ,-}

> I changed it to "Cash" per your suggestion and will let you know once I

> got

> the first customer to paid using cash to verify and confirm the fix! ,-)

> BTW, if it should always be set to "Cash" for RMS to correctly calculate

> the

> cash change, why does it even bother to ask for the "Default Change

> Tender"?

> Any senarior where it should be set to other change tender type besides

> cash?

> Thanks for your help.

> Best Regards,

> Joshua

> "Jeff" wrote:

>> Joshua,

>> SO Manager | File | Configuration | Tender tab | change Default Tender

>> for

>> change back to Cash.

>> Must be logged in as an Administrator to save the settings and you must

>> restart the POS program after the change.

>> --

>> =

>> > Hi, I'm new to RMS and recently it has been acting weird...

>> >

>> > When tendering using Cash at POS, it will prompt for CreditCard (CC)

>> > info

>> > each time if the exact amount is not entered. For example, if the

>> > total

>> > sale

>> > is $14.95 and if I entered $14.95 at the Tender Window as Cash Amount,

>> > everything works fine and will print the sale receipt as normal. BUT

>> > if

>> > enter as $15 (or any other amount not equal to the total sale) it will

>> > show

>> > the CC windows? It only happend when the amount is not equal to the

>> > total

>> > sale!

>> >

>> > I checked the MANAGER settings and the Tender Type for "CASH" is set to

>> > "Cash"! Any other possible wrong settings? It has been working fine

>> > until

>> > this morning! Weird!

>> >

>> > Any help will be greatly appreciated!

>> >

>> > Thanks,

>> > Joshua

>> >