Close Billing Cycle - Statements print with 0.00 balance

Posted by Ajay Office 1 on April 16, 2008, 3:59 pm

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Hi I was wondering if some one could help me with this. We have been using
RMS 1.3 r1 and latest hotfix for 1 year now.

When we close our monthly billing period using Close Billing Cycle,
Statements print with 0.00 balance even though we have NOT CHECKED OFF the
"Print statements with a balance of $0.00 and no activity" option.

Posted by jocelynp on April 16, 2008, 4:29 pm

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This is a known issue. Can not recall if it was corrected in 2.0 or not yet.
Not all customers print, but any customer that has had 'activity', which
includes opening the customer card to change an address or just check some
proprerties.

Annoying, isn't it.
--
Jocelyn

"Ajay Office 1" wrote:

> Hi I was wondering if some one could help me with this. We have been using

> RMS 1.3 r1 and latest hotfix for 1 year now.

> When we close our monthly billing period using Close Billing Cycle,

> Statements print with 0.00 balance even though we have NOT CHECKED OFF the

> "Print statements with a balance of $0.00 and no activity" option.

Posted by Afshin on May 1, 2008, 12:00 am

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HI in Retail Realm Store and HQ Utility a small part of it has A/R
Advancements which includes additional A/R Filters as well as dunning
notices (messages for late payers.. etc...). If you want to look at this
contact me.

Afshin Alikhani - [ afshin@retailrealm.co.uk ]
Retail Realm
= = = = = = = = = =

> Hi I was wondering if some one could help me with this. We have been using

> RMS 1.3 r1 and latest hotfix for 1 year now.

> When we close our monthly billing period using Close Billing Cycle,

> Statements print with 0.00 balance even though we have NOT CHECKED OFF

> the

> "Print statements with a balance of $0.00 and no activity" option.