Close a Voucher

Posted by Tim Wilson on December 15, 2007, 7:42 pm

Please log in for more thread options

I want to close any voucher with a balance and that was issued more than 365
days ago.

I tried deleting the voucher from Item Properties/Serial, but if a cashier
takes a gift card that has been deleted, the POS displays the deleted voucher
twice, once with a zero balance and once with the unused balance. If the
cashier selects the voucher with a balance the tender is accepted. Aaarrrgggh.

So, how do I edit the balance or otherwise void these old vouchers with
balances?

Thanks for any assistance.

Posted by jocelynp on December 18, 2007, 11:04 am

Please log in for more thread options

I think the only way to close it without scripting would be to 'purchase' a
dummy sku for the value of it.

You also might consider checking with your state laws regarding gift cards
if they were purchased by a customer (basically if your state has an
unclaimed property law, etc.).
--
Jocelyn

"Tim Wilson" wrote:

> I want to close any voucher with a balance and that was issued more than 365

> days ago.

> I tried deleting the voucher from Item Properties/Serial, but if a cashier

> takes a gift card that has been deleted, the POS displays the deleted voucher

> twice, once with a zero balance and once with the unused balance. If the

> cashier selects the voucher with a balance the tender is accepted. Aaarrrgggh.

> So, how do I edit the balance or otherwise void these old vouchers with

> balances?

> Thanks for any assistance.

Posted by Tim Wilson on December 18, 2007, 11:39 am

Please log in for more thread options

That's a good idea. I am once again astonished an at the holes in RMS.

We are acting within state law.

"jocelynp" wrote:

> I think the only way to close it without scripting would be to 'purchase' a

> dummy sku for the value of it.

> You also might consider checking with your state laws regarding gift cards

> if they were purchased by a customer (basically if your state has an

> unclaimed property law, etc.).

> --

> Jocelyn

> "Tim Wilson" wrote:

> > I want to close any voucher with a balance and that was issued more than 365

> > days ago.

> >

> > I tried deleting the voucher from Item Properties/Serial, but if a cashier

> > takes a gift card that has been deleted, the POS displays the deleted

voucher

> > twice, once with a zero balance and once with the unused balance. If the

> > cashier selects the voucher with a balance the tender is accepted.

Aaarrrgggh.

> >

> > So, how do I edit the balance or otherwise void these old vouchers with

> > balances?

> >

> > Thanks for any assistance.

> >

Posted by Gaz on December 18, 2007, 12:05 pm

Please log in for more thread options

Hi Tim

I have tried what you did here and it worked fine. The POS said the voucher
had a 0 balance and did not give anything else.
What version of RMS are you using?

"Tim Wilson" wrote:

> That's a good idea. I am once again astonished an at the holes in RMS.

> We are acting within state law.

> "jocelynp" wrote:

> > I think the only way to close it without scripting would be to 'purchase' a

> > dummy sku for the value of it.

> >

> > You also might consider checking with your state laws regarding gift cards

> > if they were purchased by a customer (basically if your state has an

> > unclaimed property law, etc.).

> > --

> > Jocelyn

> >

> > "Tim Wilson" wrote:

> >

> > > I want to close any voucher with a balance and that was issued more than

365

> > > days ago.

> > >

> > > I tried deleting the voucher from Item Properties/Serial, but if a cashier

> > > takes a gift card that has been deleted, the POS displays the deleted

voucher

> > > twice, once with a zero balance and once with the unused balance. If the

> > > cashier selects the voucher with a balance the tender is accepted.

Aaarrrgggh.

> > >

> > > So, how do I edit the balance or otherwise void these old vouchers with

> > > balances?

> > >

> > > Thanks for any assistance.

> > >