Credit Card Trans voided from EDC batch without Void Ever taking p

Posted by Andy Miller - T on February 8, 2007, 1:40 pm

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As ironic as this is, I have never seen this happen before. This customer is
using the Prefferred Aquirer EDC credit card processing. RMS 1.3.1002. This
transaction did have a customer attached to the sale. They ran a credit card
transaction for the amount of $180.00. They recieved an authorization code.
at the end of the day the EDC batch showed the transaction as being VOID.
This was the only void in the EDC batch.

I have ran reports, and cannot find any void taking place for that
transaction. There are no voided transaction reciepts in the Journal. there
is no Voided transaction in the Customer's Purchase History. Has anybody
ever encountered this before? Any Ideas or suggestions to what could have
caused this? Thanks in advance.

Posted by Jeff @ Check Point Software on February 8, 2007, 5:48 pm

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: quoted-printable

Andy,

First, get your customer OFF of .1002 as there is a major =
cost/pricing/qty bug in it

Never seen it either.

Did the processor void it also?

--=20

Jeff=20
Check Point Software

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s). If you are not using a reader, =
follow
the link below to setup Outlook Express. Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

"Andy Miller - Teknor, Inc." =
As ironic as this is, I have never seen this happen before. This =
customer is=20
using the Prefferred Aquirer EDC credit card processing. RMS =
1.3.1002. This=20
transaction did have a customer attached to the sale. They ran a =
credit card=20
transaction for the amount of $180.00. They recieved an authorization =
code. =20
at the end of the day the EDC batch showed the transaction as being =
VOID.=20
This was the only void in the EDC batch.

I have ran reports, and cannot find any void taking place for that=20
transaction. There are no voided transaction reciepts in the Journal. =
there=20
is no Voided transaction in the Customer's Purchase History. Has =
anybody=20
ever encountered this before? Any Ideas or suggestions to what could =
have=20
caused this? Thanks in advance.
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<DIV><FONT color=3D#008000>Andy,</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>First, get your customer OFF of .1002 as =
there is a=20
major cost/pricing/qty bug in it</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Never seen it either.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT color=3D#008000>Did the processor void it also?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><BR>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV> </DIV>
<DIV>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</DIV>
<DIV> </DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express. =20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV> </DIV>
<DIV><A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Andy Miller - Teknor, Inc." <<A=20
=
eknorInc@discussions.microsoft.com</A>>=20
wrote in message <A=20
=
535CF-440D-4E27-A4E6-DE64D451D667@microsoft.com</A>...</DIV>As=20
ironic as this is, I have never seen this happen before. This customer =
is=20
<BR>using the Prefferred Aquirer EDC credit card processing.  RMS =

1.3.1002.  This <BR>transaction did have a customer attached to =
the sale.=20
They ran a credit card <BR>transaction for the amount of $180.00. They =

recieved an authorization code.  <BR>at the end of the day the =
EDC batch=20
showed the transaction as being VOID. <BR>This was the only void in =
the EDC=20
batch.<BR><BR>I have ran reports, and cannot find any void taking =
place for=20
that <BR>transaction. There are no voided transaction reciepts in the =
Journal.=20
there <BR>is no Voided transaction in the Customer's Purchase =
History. =20
Has anybody <BR>ever encountered this before? Any Ideas or suggestions =
to what=20
could have <BR>caused this?  Thanks in =
advance.</BLOCKQUOTE></BODY></HTML>

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