Customer Info has a negative Total Sales

Posted by Online issueøéåŠw¢²Ëžv+ºË"¢{& on November 7, 2005, 11:06 pm

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Hello, everyone

Does anyone knows why RMS customer Info has a negative sales while all
transaction made by the customer is all okay and no negative sales on his
purchases. Because some of our client customer having this kind of issue. I
try to trace the issue but I found good results on his transactions.

Please need help. Any suggestion or comment will be highly appreciated.

Thanks and Best regards,

Dexter Vanzuela

Posted by Afshin Alikhaniù§ì†)ëzÖ¢–·š– on November 8, 2005, 10:46 am

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We are working on a fix for one of our clients with similar problem. Send me
an email with your details and when we have this done I will also send it to
you. Is this store based OR Hq???

Afshin Alikhani - [afshin@retailrealm.co.uk]
CEO - Retail Realm
--
URL http://www.retailrealm.co.uk

"Online issue" wrote:

> Hello, everyone

> Does anyone knows why RMS customer Info has a negative sales while all

> transaction made by the customer is all okay and no negative sales on his

> purchases. Because some of our client customer having this kind of issue. I

> try to trace the issue but I found good results on his transactions.

> Please need help. Any suggestion or comment will be highly appreciated.

> Thanks and Best regards,

> Dexter Vanzuela

Posted by Afshin Alikhaniù§ì†)ëzÖ¢–·š– on November 10, 2005, 5:32 am

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WE have now issues a suite of small fixes.

1- MiscFix.Zip
> Corrects problems with assemblies. If you have at HQ and assembly
with Item A & B. Later you change this to be items A & C. At store you now
get Assmebly with items A, B & C. THere is a script to correct this
> Quotation to expire after nnn days do not expire. This script takes
care of that.
> Negative visit and negative sales for a customer. Script to correct
this.

2- At HQ if you have the same item in multiple assemblies you get the Item
Value List overstating the value. If the items is in 3 assemblies you will
see the same items repeating themselves as many times as they are in an
assembly. Thus overstating the value of stock.

3- In VAT countries at HQ the report "Sales - Department Sales Report (Tax
Inclusive).qrp" is missing from install CD. We have created this report and
sending it to all customers.

For this and other fixes that we have please feel free to contact me.

Afshin Alikhani - [afshin@retailrealm.co.uk]
CEO - Retail Realm
--
URL http://www.retailrealm.co.uk

"Afshin Alikhani" wrote:

> We are working on a fix for one of our clients with similar problem. Send me

> an email with your details and when we have this done I will also send it to

> you. Is this store based OR Hq???

> Afshin Alikhani - [afshin@retailrealm.co.uk]

> CEO - Retail Realm

> --

> URL http://www.retailrealm.co.uk

> "Online issue" wrote:

> >

> > Hello, everyone

> >

> > Does anyone knows why RMS customer Info has a negative sales while all

> > transaction made by the customer is all okay and no negative sales on his

> > purchases. Because some of our client customer having this kind of issue. I

> > try to trace the issue but I found good results on his transactions.

> >

> > Please need help. Any suggestion or comment will be highly appreciated.

> >

> > Thanks and Best regards,

> >

> > Dexter Vanzuela

> >