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Subject Author Date
Delay in the First Credit Card Transaction of the day DanielSie 03-19-2008
Posted by DanielSie on March 19, 2008, 5:22 pm
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Hello,

I have 3 stores and all of them are experiencing the same problem. The first
credit card transaction of the day seems to take a much longer time to
complete/process. Does anyone else have this issue? The delay is about 1
minute but they always go through.

Could this be a problem lying the credit card processor? Is there anyway to
solve this problem? It's just a little awkward that the customer is standing
right in front of the cashier and waiting that long for credit card
transaction to go through.

Thanks,
Daniel

Posted by Ryan @ RITE on March 19, 2008, 5:59 pm
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We have had this same issue at a few locations for sometime now. No
resolution we have found yet.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
rsakry@rite.us
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
> Hello,
>
> I have 3 stores and all of them are experiencing the same problem. The
> first
> credit card transaction of the day seems to take a much longer time to
> complete/process. Does anyone else have this issue? The delay is about 1
> minute but they always go through.
>
> Could this be a problem lying the credit card processor? Is there anyway
> to
> solve this problem? It's just a little awkward that the customer is
> standing
> right in front of the cashier and waiting that long for credit card
> transaction to go through.
>
> Thanks,
> Daniel



Posted by Haik on March 20, 2008, 2:26 am
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We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and that
seems to work for them. But it is a problem, that must be addressed.

"Ryan @ RITE" wrote:

> We have had this same issue at a few locations for sometime now. No
> resolution we have found yet.
>
> --
> Thank you,
>
> Ryan Sakry
> Program Manager
> Retail Information Technology Enterprises (RITE)
> rsakry@rite.us
> http://www.rite.us
> 320-230-2282 ext. 4002 (Office)
> 320-230-1796 (Fax)
> > Hello,
> >
> > I have 3 stores and all of them are experiencing the same problem. The
> > first
> > credit card transaction of the day seems to take a much longer time to
> > complete/process. Does anyone else have this issue? The delay is about 1
> > minute but they always go through.
> >
> > Could this be a problem lying the credit card processor? Is there anyway
> > to
> > solve this problem? It's just a little awkward that the customer is
> > standing
> > right in front of the cashier and waiting that long for credit card
> > transaction to go through.
> >
> > Thanks,
> > Daniel
>
>
>

Posted by DanielSie on March 20, 2008, 1:58 pm
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I'm not using PC charge.

"daniel buntic" wrote:

>
> Are you suing pc charge, if yes it is archiving the database
>
>
>
> CHICAGO CASH REGISTER
> Daniel Buntic
> Daniel@chicagocashregister.com
> 847-965-9500
> -----Original Message-----
> From: Haik [mailto:Haik@discussions.microsoft.com]
> Posted At: Thursday, March 20, 2008 1:26 AM
> Posted To: microsoft.public.pos
> Conversation: Delay in the First Credit Card Transaction of the day
> Subject: Re: Delay in the First Credit Card Transaction of the day
>
> We have the exact same problem with one of our clients. They just run a
> transaction every morning for 10 cents with a comapny credit card, and
> that
> seems to work for them. But it is a problem, that must be addressed.
>
> "Ryan @ RITE" wrote:
>
> > We have had this same issue at a few locations for sometime now. No
> > resolution we have found yet.
> >
> > --
> > Thank you,
> >
> > Ryan Sakry
> > Program Manager
> > Retail Information Technology Enterprises (RITE)
> > rsakry@rite.us
> > http://www.rite.us
> > 320-230-2282 ext. 4002 (Office)
> > 320-230-1796 (Fax)
> > > Hello,
> > >
> > > I have 3 stores and all of them are experiencing the same problem.
> The
> > > first
> > > credit card transaction of the day seems to take a much longer time
> to
> > > complete/process. Does anyone else have this issue? The delay is
> about 1
> > > minute but they always go through.
> > >
> > > Could this be a problem lying the credit card processor? Is there
> anyway
> > > to
> > > solve this problem? It's just a little awkward that the customer is
> > > standing
> > > right in front of the cashier and waiting that long for credit card
> > > transaction to go through.
> > >
> > > Thanks,
> > > Daniel
> >
> >
> >
>

Posted by Ryan @ RITE on March 20, 2008, 4:31 pm
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For posterity sake, we should all probably list what version of RMS and SQL,
maybe even CC provider.

RMS 1.3.1005
MSDE 8.00.761
P4 2.8 GHz Processor
1.0GB of RAM
Heartland Payments

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
rsakry@rite.us
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
> Hello,
>
> I have 3 stores and all of them are experiencing the same problem. The
> first
> credit card transaction of the day seems to take a much longer time to
> complete/process. Does anyone else have this issue? The delay is about 1
> minute but they always go through.
>
> Could this be a problem lying the credit card processor? Is there anyway
> to
> solve this problem? It's just a little awkward that the customer is
> standing
> right in front of the cashier and waiting that long for credit card
> transaction to go through.
>
> Thanks,
> Daniel



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