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Delay in the First Credit Card Transaction of the day

 

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Subject Author Date
Delay in the First Credit Card Transaction of the day DanielSie 03-19-2008
Posted by jocelynp on March 20, 2008, 4:44 pm
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Haha - Good call Ryan!!! I was just reading through this wondering what
versions people were running, cc processors and even lane counts (should not
really matter, but sometimes does).

I know Tom is on the most recent v and I think is on the TSYS platform - I
wonder if he is having like issues.
--
Jocelyn


"Ryan @ RITE" wrote:

> For posterity sake, we should all probably list what version of RMS and SQL,
> maybe even CC provider.
>
> RMS 1.3.1005
> MSDE 8.00.761
> P4 2.8 GHz Processor
> 1.0GB of RAM
> Heartland Payments
>
> --
> Thank you,
>
> Ryan Sakry
> Program Manager
> Retail Information Technology Enterprises (RITE)
> rsakry@rite.us
> http://www.rite.us
> 320-230-2282 ext. 4002 (Office)
> 320-230-1796 (Fax)
> > Hello,
> >
> > I have 3 stores and all of them are experiencing the same problem. The
> > first
> > credit card transaction of the day seems to take a much longer time to
> > complete/process. Does anyone else have this issue? The delay is about 1
> > minute but they always go through.
> >
> > Could this be a problem lying the credit card processor? Is there anyway
> > to
> > solve this problem? It's just a little awkward that the customer is
> > standing
> > right in front of the cashier and waiting that long for credit card
> > transaction to go through.
> >
> > Thanks,
> > Daniel
>
>
>

Posted by DanielSie on March 20, 2008, 4:51 pm
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RMS v1.3
Visanet
Paymentech

Posted by DanielSie on March 20, 2008, 4:52 pm
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RMS v1.3
Visanet
Paymentech
2 lanes
MSDE

Posted by Jasoncleme on March 25, 2008, 3:06 pm
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Just a thought.
Try adding a Netgear Gigabyte Switch to Database server, if the QSC Database
is not local.

"DanielSie" wrote:

> Hello,
>
> I have 3 stores and all of them are experiencing the same problem. The first
> credit card transaction of the day seems to take a much longer time to
> complete/process. Does anyone else have this issue? The delay is about 1
> minute but they always go through.
>
> Could this be a problem lying the credit card processor? Is there anyway to
> solve this problem? It's just a little awkward that the customer is standing
> right in front of the cashier and waiting that long for credit card
> transaction to go through.
>
> Thanks,
> Daniel

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