Drawer does not pop for open/close

Posted by confluencekayak on July 24, 2006, 6:38 pm

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Howdy,

My cash drawer no longer opens when I try to count open/close
It opens fine for all other transactions. we are currently using a no sale
to open it when we count the drawer.

I recently installed new reciept templates along with TPI payment software
It is a star TSP700 printer using the windows raster driver. The OPOs
drivers were not opening the drawer at all

any thoughts?

thanks
--
Jon Kahn
Confluence Kayaks

Posted by luke on July 24, 2006, 9:57 pm

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When running RMS and using OPOS with the drawers and receipt printers, our
reseller told us that OPOS and Windows drivers sometimes do not work well
together.
They recommended running one or the other, not both.

Sometimes if choosing to run only OPOS, and OPOS devices are not working,
fail a health check, or intermittently work, it can be due 2 main things to
check right away:

-1- PCs set up with network printers and other peripherals may have minor
port conflicts.
-even a small conflict in any Com/LPT1, 2, etc etc port setting in Windows
can cause issues and OPOS to not function 100%.

OPOS works well when other Windows print drivers are removed, port mappings
are removed, and OPOS is reinstalled clean, and it works from the begining of
the reinstall, and OPOS is able to take control of the devices immedialty,
without any "orphaned item" errors.

-2-The version of the OPOS driver(s) is not right for the version, type,
manufacturer, and or firmware of hardware you are trying to control.

We ran Epson TM88P2 receipt printers, and some newer TM800's-(everyone has
seen these and set them up at least once in retail), and cash drawers, and
all the newest OPOS software provided by our reseller, MSFT, and Epson, did
not work 100%.
It worked up to the point of adding in the device - but it would never
control the hardware, like actually pop a drawer or print. Never passed a
health check.

Everyone was stumped, I happened to find old Epson OPOS drivres designed for
the printers specifically, (parallel port specified) & for W95/98/W2K.
(on the Epson Developers site-register and you can log in and download), and
they worked like a charm.

Still in use today, and once in a while if the printing doesnt function on a
workstation, a quick reinstall and device check gets it all going again.

This is a device/OPOS issue I t hink, rather than an RMS/Windows issue.
But I cant see why it cant be made to mesh without conflicts.

gluck

"confluencekayaks" wrote:

> Howdy,

> My cash drawer no longer opens when I try to count open/close

> It opens fine for all other transactions. we are currently using a no sale

> to open it when we count the drawer.

> I recently installed new reciept templates along with TPI payment software

> It is a star TSP700 printer using the windows raster driver. The OPOs

> drivers were not opening the drawer at all

> any thoughts?

> thanks

> --

> Jon Kahn

> Confluence Kayaks

Posted by Junaid Idrees on July 25, 2006, 1:01 am

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It also happen because of Cash Drawer Adapter.Check wether your Adapter is
getting enough signals OR not.
--
With Regards
Junaid Idrees
Associate Project Manager
Enterprise Business Solutions
4th Floor mehdi towers,shahra-e-faisal karachi,Pakistan.
092-021-4392536

"confluencekayaks" wrote:

> Howdy,

> My cash drawer no longer opens when I try to count open/close

> It opens fine for all other transactions. we are currently using a no sale

> to open it when we count the drawer.

> I recently installed new reciept templates along with TPI payment software

> It is a star TSP700 printer using the windows raster driver. The OPOs

> drivers were not opening the drawer at all

> any thoughts?

> thanks

> --

> Jon Kahn

> Confluence Kayaks

Posted by Glenn Adams [MVP - Retail Mgmt on July 25, 2006, 5:31 pm

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If you are using Windows Drivers for your Star printer, then the drawer
is being opened on transactions by a setting in the print driver, or by
a code embedded in your receipt template. Since no receipt prints on
open/close, there is nothing to trigger a message to the drawer.
open/close will pop a drawer when OPOS drivers are used, becasue RMS can
send the open message to the drawer itself without invoking the printer
(even though the drawer is still connect to the printer). OPOS vs.
windows is pretty much an all or nothing choice. I wouldn't try to get
the drawer to use OPOS if you want to use Windows for the printer...

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

confluencekayaks wrote:

> Howdy,

> My cash drawer no longer opens when I try to count open/close

> It opens fine for all other transactions. we are currently using a no sale

> to open it when we count the drawer.

> I recently installed new reciept templates along with TPI payment software

> It is a star TSP700 printer using the windows raster driver. The OPOs

> drivers were not opening the drawer at all

> any thoughts?

> thanks