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Subject Author Date
Duplicate Receipts & Gift Receipts Catzilla 09-26-2007
Posted by Catzilla on September 26, 2007, 2:38 pm
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I have a client that wants to have the option to print Gift Receipts, but
also print duplicate receipts. I have set receipt printer 1 to print the
regular receipts, and receipt printer 2 to print gift receipts. I have set a
custom button to Reprint Reciept, but when they hit that Reprint Receipt
button, it prints a gift receipt. Does anyone know how RMS can handle both?

Posted by convoluted on September 26, 2007, 6:38 pm
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Did you set both receipt formats/printers to "journal receipts from this
printer" in register properties? If so, you can reprint from the journal.

"Catzilla" wrote:

> I have a client that wants to have the option to print Gift Receipts, but
> also print duplicate receipts. I have set receipt printer 1 to print the
> regular receipts, and receipt printer 2 to print gift receipts. I have set a
> custom button to Reprint Reciept, but when they hit that Reprint Receipt
> button, it prints a gift receipt. Does anyone know how RMS can handle both?

Posted by John K. on September 28, 2007, 9:48 am
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Hi.. I would also like to do something like this in our stores. I did
download a gift receipt from the reports end of customer source and it does
work fine. The problem is that if you do this your get a "gift" reciept for
every transaction which is not what I want. I was told that RMS could do this
but 2 receipts would be printed each time or I could assign one printed for
one type of reciept and another for the other receipt, I did try this and it
also works. The problem here is that you must assign the "ask which printer"
or something like that and this would cause so much delay in ringing
customers that I decided to forget about doing this.

Today I had a thought and wondered if this was possible. Could you somehow
create a condition that would allow a gift receipt to be printed
before/during or after the transaction? I have looked that the receipt xml's
and see all kinds of conditions that decide what is printed, like credit
slips, and wondered if this could work.

This is a crazy idea but maybe something like this: How about if I created a
"gift receipt" item that was a non inventory item. Then program this item on
my keyboard and when pressed it rang up that gift receipt item. Then a
condition that printed the lines for a gift receipt when that item was rung
up? I guess it would be in an "if", "then" or "else" statement of the
receipt's xml. I understand these conditions but can't actually get them
working too well myself.

Sorry this is so long and confusing.

John K. (johnnyk@yahoo.com)

"Catzilla" wrote:

> I have a client that wants to have the option to print Gift Receipts, but
> also print duplicate receipts. I have set receipt printer 1 to print the
> regular receipts, and receipt printer 2 to print gift receipts. I have set a
> custom button to Reprint Reciept, but when they hit that Reprint Receipt
> button, it prints a gift receipt. Does anyone know how RMS can handle both?

Posted by Jason Hunt on October 1, 2007, 12:48 pm
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Yes, you could do it with XML conditons like you said. The one trick behind
that is you can't compare literal strings in the RMS XML templates; instead
you must create a variable to hold the string, and then compare the two
variables.
I'm not sure why, it's just a limitation.

However, we have stores who do gift receipts and we always set them up to
use Printer #2 for gift receipts, and set that printer to ask the cashier
each time if they want to print it. We have found this is the besy way to
do it, because it causes the cashier to ask the customer if they want a
gift receipt. This helps to avoid a scenario where the cashier finished
ringing up the sale, and then as the customer is about to leave they say
"oh, yeah, I want a gift receipt". Now what do you do? In both types of
setup (either XML Condition or Ask Printer 2) you would have to void the
sale and re-do the transaction. But at least if you were prompting the cashier
every time then you have a better chance of avoiding that situation.

I know at some of the department stores around here they always ask you every
time if you want a gift receipt.


--

Jason Hunt
Advanced Computer Systems


> Hi.. I would also like to do something like this in our stores. I did
> download a gift receipt from the reports end of customer source and it
> does work fine. The problem is that if you do this your get a "gift"
> reciept for every transaction which is not what I want. I was told
> that RMS could do this but 2 receipts would be printed each time or I
> could assign one printed for one type of reciept and another for the
> other receipt, I did try this and it also works. The problem here is
> that you must assign the "ask which printer" or something like that
> and this would cause so much delay in ringing customers that I decided
> to forget about doing this.
>
> Today I had a thought and wondered if this was possible. Could you
> somehow create a condition that would allow a gift receipt to be
> printed before/during or after the transaction? I have looked that the
> receipt xml's and see all kinds of conditions that decide what is
> printed, like credit slips, and wondered if this could work.
>
> This is a crazy idea but maybe something like this: How about if I
> created a "gift receipt" item that was a non inventory item. Then
> program this item on my keyboard and when pressed it rang up that gift
> receipt item. Then a condition that printed the lines for a gift
> receipt when that item was rung up? I guess it would be in an "if",
> "then" or "else" statement of the receipt's xml. I understand these
> conditions but can't actually get them working too well myself.
>
> Sorry this is so long and confusing.
>
> John K. (johnnyk@yahoo.com)
>
> "Catzilla" wrote:
>
>> I have a client that wants to have the option to print Gift Receipts,
>> but also print duplicate receipts. I have set receipt printer 1 to
>> print the regular receipts, and receipt printer 2 to print gift
>> receipts. I have set a custom button to Reprint Reciept, but when
>> they hit that Reprint Receipt button, it prints a gift receipt. Does
>> anyone know how RMS can handle both?
>>



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