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Posted by 360 on July 26, 2006, 1:09 pm
Please log in for more thread options I'm a single store location with 3 pos stations. I don't use HQ. If the
transaction had been the last one of the day, that still may make since, but
it was in the middle of the day.
"Jocelyn" wrote:
> Sorry, I was working on getting back to you yesterday when a few fires arose
> that had to be put out.
>
> A 401 is the data transfer worksheet that processes at all SO locations
> sending back information to HQ regarding sales, transfers, emp clock
> ins/outs, basically everything.
>
> I have found that in the past although we had our connections spread out
> over 4 ports, we still had locations that would "bump" into each other and it
> would result in an error received during their data transfer (401 Worksheet),
> and not all info would be sent. You get your CC info because that is coming
> from the bank and an out side source (assumed), but yet the tender summary
> might not have completed.
>
> You will know if you had an error on one of these Worksheets by checking the
> "Store Status" window that appears when you log into your HQ Manager for any
> Red Xes.
>
> Check there and let me know if you see any red Xes, or if you know if the
> errored Data Transfer (401) Worksheets had received any errors and were just
> acknowledged.
>
> Jocelyn
> jocelynp@kuhlmancompany.com
>
> "360" wrote:
>
> > What's a 401? There was nothing unusual during the day, with the transaction,
> > nor the settlement. We did get the funds in our account.
> >
> > "Jocelyn" wrote:
> >
> > > Was there an error while processing a 401?
> > >
> > > "360" wrote:
> > >
> > > > Why would the credit card totals for the EDC report and the totals for the
> > > > Tender Summary Report differ? The EDC report is correct, the tender summary
> > > > report is missing a transaction. One customer used 2 credit cards to pay and
> > > > only 1 of those cards shows on Tender Summar.
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