Gift cards/over tendering Credit Cards/ Reload Vouchers

Posted by Willie on November 22, 2005, 4:32 pm

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Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These are
plastic cards that I would like to reload as the cusomer wants to put on more
money. So the customer comes in with the card and wants to add $100 to the
card. When the POS sale screen is blank, no items selected, I press enter,
which brings up the tender field. In 'cash' i put +$100 in the Gift card
field I put -$100 It asks for the voucher number, i swipe the gift card and-
boom, you have another $100 on the card. Esentially swapping tender with the
customer.
Here is the problem, I want to add more $ to that same gift card, only this
time the customer gives me their credit card. Guess what, it wont work. The
Credit card tender is automatically blocked so I can't over tender a credit
card.
How can I change this? Is there away to allow me to overtender a credit
card so I can add value to an existing gift card? Or is there another method
for achiving the same end result?
Thank You,
Willie

Posted by Melinda Lisk on November 24, 2005, 10:46 am

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Not sure if this will work as we do not use gift cards but can you not go
into the tender in manager and flag the tender type to allow over tendering?
There is a flag for each tender type, which toggles over tendering on and off.

Min

"Willie" wrote:

> Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These are

> plastic cards that I would like to reload as the cusomer wants to put on more

> money. So the customer comes in with the card and wants to add $100 to the

> card. When the POS sale screen is blank, no items selected, I press enter,

> which brings up the tender field. In 'cash' i put +$100 in the Gift card

> field I put -$100 It asks for the voucher number, i swipe the gift card and-

> boom, you have another $100 on the card. Esentially swapping tender with the

> customer.

> Here is the problem, I want to add more $ to that same gift card, only this

> time the customer gives me their credit card. Guess what, it wont work. The

> Credit card tender is automatically blocked so I can't over tender a credit

> card.

> How can I change this? Is there away to allow me to overtender a credit

> card so I can add value to an existing gift card? Or is there another method

> for achiving the same end result?

> Thank You,

> Willie

Posted by Willie on November 24, 2005, 11:36 am

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Thanks for the suggestion. MSFT RMS automatically checks the box that won't
allow a cashier to overtender a creditcard. It is then 'grayed' out, thus
not allowing the manager to uncheck it. I suspect that somewhere in the
software MSFT has a way to uncheck that box.

"Melinda Lisk" wrote:

> Not sure if this will work as we do not use gift cards but can you not go

> into the tender in manager and flag the tender type to allow over tendering?

> There is a flag for each tender type, which toggles over tendering on and off.

> Min

> "Willie" wrote:

> > Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These are

> > plastic cards that I would like to reload as the cusomer wants to put on

more

> > money. So the customer comes in with the card and wants to add $100 to the

> > card. When the POS sale screen is blank, no items selected, I press enter,

> > which brings up the tender field. In 'cash' i put +$100 in the Gift card

> > field I put -$100 It asks for the voucher number, i swipe the gift card and-

> > boom, you have another $100 on the card. Esentially swapping tender with the

> > customer.

> > Here is the problem, I want to add more $ to that same gift card, only this

> > time the customer gives me their credit card. Guess what, it wont work. The

> > Credit card tender is automatically blocked so I can't over tender a credit

> > card.

> > How can I change this? Is there away to allow me to overtender a credit

> > card so I can add value to an existing gift card? Or is there another method

> > for achiving the same end result?

> > Thank You,

> > Willie

Posted by Melinda Lisk on November 24, 2005, 1:07 pm

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Willie

It is grayed out because there is security on the field for the user logged
in. Do you have access to change security? Do you need assistance with
changing the security?

Melinda

"Willie" wrote:

> Thanks for the suggestion. MSFT RMS automatically checks the box that won't

> allow a cashier to overtender a creditcard. It is then 'grayed' out, thus

> not allowing the manager to uncheck it. I suspect that somewhere in the

> software MSFT has a way to uncheck that box.

> "Melinda Lisk" wrote:

> > Not sure if this will work as we do not use gift cards but can you not go

> > into the tender in manager and flag the tender type to allow over tendering?

> > There is a flag for each tender type, which toggles over tendering on and

off.

> >

> > Min

> >

> > "Willie" wrote:

> >

> > > Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These are

> > > plastic cards that I would like to reload as the cusomer wants to put on

more

> > > money. So the customer comes in with the card and wants to add $100 to

the

> > > card. When the POS sale screen is blank, no items selected, I press

enter,

> > > which brings up the tender field. In 'cash' i put +$100 in the Gift card

> > > field I put -$100 It asks for the voucher number, i swipe the gift card

and-

> > > boom, you have another $100 on the card. Esentially swapping tender with

the

> > > customer.

> > > Here is the problem, I want to add more $ to that same gift card, only

this

> > > time the customer gives me their credit card. Guess what, it wont work.

The

> > > Credit card tender is automatically blocked so I can't over tender a

credit

> > > card.

> > > How can I change this? Is there away to allow me to overtender a credit

> > > card so I can add value to an existing gift card? Or is there another

method

> > > for achiving the same end result?

> > > Thank You,

> > > Willie

Posted by Willie on November 24, 2005, 3:20 pm

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I double checked that, I have an offline version that I use on a laptop so I
can make changes and experiment with out affecting the running POS. I have
no security set on this offline version, and no I can't make the change.
Were you able to make the change?
Thanks
Willie

"Melinda Lisk" wrote:

> Willie

> It is grayed out because there is security on the field for the user logged

> in. Do you have access to change security? Do you need assistance with

> changing the security?

> Melinda

> "Willie" wrote:

> > Thanks for the suggestion. MSFT RMS automatically checks the box that won't

> > allow a cashier to overtender a creditcard. It is then 'grayed' out, thus

> > not allowing the manager to uncheck it. I suspect that somewhere in the

> > software MSFT has a way to uncheck that box.

> >

> > "Melinda Lisk" wrote:

> >

> > > Not sure if this will work as we do not use gift cards but can you not go

> > > into the tender in manager and flag the tender type to allow over

tendering?

> > > There is a flag for each tender type, which toggles over tendering on and

off.

> > >

> > > Min

> > >

> > > "Willie" wrote:

> > >

> > > > Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These

are

> > > > plastic cards that I would like to reload as the cusomer wants to put on

more

> > > > money. So the customer comes in with the card and wants to add $100 to

the

> > > > card. When the POS sale screen is blank, no items selected, I press

enter,

> > > > which brings up the tender field. In 'cash' i put +$100 in the Gift

card

> > > > field I put -$100 It asks for the voucher number, i swipe the gift card

and-

> > > > boom, you have another $100 on the card. Esentially swapping tender with

the

> > > > customer.

> > > > Here is the problem, I want to add more $ to that same gift card, only

this

> > > > time the customer gives me their credit card. Guess what, it wont work.

The

> > > > Credit card tender is automatically blocked so I can't over tender a

credit

> > > > card.

> > > > How can I change this? Is there away to allow me to overtender a credit

> > > > card so I can add value to an existing gift card? Or is there another

method

> > > > for achiving the same end result?

> > > > Thank You,

> > > > Willie