Global Customers "not in balance" and can not close billing cycle

Posted by Global Confusio on November 6, 2006, 6:48 pm

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I have run worksheet 401 & 350 several times. I tired different dates and
different times, but the error is the same. I have two global customers who
show one balance but the system is saying it is something else. I am unable
to get past the error to get my statements printed. Short of exporting to
Excel and doing manual statements, does anyone have a fix for this? Why does
this happen?

Thanks for any help you can offer.

Posted by Terrible Tom on November 8, 2006, 12:15 am

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I can't explain the 'why' but the answer is available via CustomerSource.
Basically, you execute a query to set the LastClosingBalance equal to the
Balance.

Tom
--
Stop fishing for e-mail

"Global Confusion" wrote:

> I have run worksheet 401 & 350 several times. I tired different dates and

> different times, but the error is the same. I have two global customers who

> show one balance but the system is saying it is something else. I am unable

> to get past the error to get my statements printed. Short of exporting to

> Excel and doing manual statements, does anyone have a fix for this? Why does

> this happen?

> Thanks for any help you can offer.

Posted by Global Confusio on November 10, 2006, 6:16 pm

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Thank you for the help. The fix worked, but it sure would be nice to find out
why it is doing this. I am unable to get into the Customer Source as
directed, so I will try to gain access there for additional help. But for
now, it is fixed. Thank You Again !

"Terrible Tom" wrote:

> I can't explain the 'why' but the answer is available via CustomerSource.

> Basically, you execute a query to set the LastClosingBalance equal to the

> Balance.

> Tom

> --

> Stop fishing for e-mail

> "Global Confusion" wrote:

> > I have run worksheet 401 & 350 several times. I tired different dates and

> > different times, but the error is the same. I have two global customers who

> > show one balance but the system is saying it is something else. I am unable

> > to get past the error to get my statements printed. Short of exporting to

> > Excel and doing manual statements, does anyone have a fix for this? Why does

> > this happen?

> >

> > Thanks for any help you can offer.