HQ 1.3r Menu Options Grayed Out

Posted by Luminox on February 7, 2008, 3:37 pm

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Just completed an install of HQ 1.3r Manager on a PC. When the user signs in
and attempts to access some of the menu options that her security level is
SUPPOSED to let her access the choices are grayed out (such as Custom
Reports). I myself have full access and I am also unable to access the Custom
Reports.

Has any one else had this problem and, if so, can someone steer me in the
direction of finding a solution?

Thank you.

Posted by jocelynp on February 7, 2008, 6:16 pm

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Regarding the Custom Reports section, these only display as accessible when
their custom reports are installed to:

Local C> Program Files> MS Retail Mgmt Systems> Headquarters> Reports.

Do you have custom reports installed there that are not accessible in HQ?
Also, custom and Memorized reports must be installed on each machine running
RMS (i.e. they do not 'share' out from the server to the local install).

What other menu options are blocked for yuor user?
--
Jocelyn

"Luminox" wrote:

> Just completed an install of HQ 1.3r Manager on a PC. When the user signs in

> and attempts to access some of the menu options that her security level is

> SUPPOSED to let her access the choices are grayed out (such as Custom

> Reports). I myself have full access and I am also unable to access the Custom

> Reports.

> Has any one else had this problem and, if so, can someone steer me in the

> direction of finding a solution?

> Thank you.

Posted by Luminox on February 8, 2008, 3:18 am

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Thanks Jocelyn ... I've done numerous HQ installs before and yes, there are
custom reports in the correct folder. This machine is the only one I've ever
had this problem with. And, even with MY access (I'm the Admin) I still see
some greyed-out options - such as Custom Reports; Inventory Wizard; just to
name a few. Just thought that someone else might have run up against this
problem at some time.

"jocelynp" wrote:

> Regarding the Custom Reports section, these only display as accessible when

> their custom reports are installed to:

> Local C> Program Files> MS Retail Mgmt Systems> Headquarters> Reports.

> Do you have custom reports installed there that are not accessible in HQ?

> Also, custom and Memorized reports must be installed on each machine running

> RMS (i.e. they do not 'share' out from the server to the local install).

> What other menu options are blocked for yuor user?

> --

> Jocelyn

> "Luminox" wrote:

> > Just completed an install of HQ 1.3r Manager on a PC. When the user signs in

> > and attempts to access some of the menu options that her security level is

> > SUPPOSED to let her access the choices are grayed out (such as Custom

> > Reports). I myself have full access and I am also unable to access the

Custom

> > Reports.

> >

> > Has any one else had this problem and, if so, can someone steer me in the

> > direction of finding a solution?

> >

> > Thank you.

Posted by jocelynp on February 8, 2008, 9:43 am

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We do have an issue running 1.3.0203 with our HQ where if we set tiered
security (meaning using the sec levels plus the Ctlr+S and Ctrl+Alt+S
functions). I have these levels set up on stores w/out issue, but I remember
when doing so in HQ, I lost abilities that should have been available at the
levels. I had to remove all and only use the menu security on the cashier. I
just figured it was our version. I will try again this am and see what I get
here.
--
Jocelyn

"Luminox" wrote:

> Thanks Jocelyn ... I've done numerous HQ installs before and yes, there are

> custom reports in the correct folder. This machine is the only one I've ever

> had this problem with. And, even with MY access (I'm the Admin) I still see

> some greyed-out options - such as Custom Reports; Inventory Wizard; just to

> name a few. Just thought that someone else might have run up against this

> problem at some time.

> "jocelynp" wrote:

> > Regarding the Custom Reports section, these only display as accessible when

> > their custom reports are installed to:

> >

> > Local C> Program Files> MS Retail Mgmt Systems> Headquarters> Reports.

> >

> > Do you have custom reports installed there that are not accessible in HQ?

> > Also, custom and Memorized reports must be installed on each machine running

> > RMS (i.e. they do not 'share' out from the server to the local install).

> >

> > What other menu options are blocked for yuor user?

> > --

> > Jocelyn

> >

> > "Luminox" wrote:

> >

> > > Just completed an install of HQ 1.3r Manager on a PC. When the user signs

> > > and attempts to access some of the menu options that her security level is

> > > SUPPOSED to let her access the choices are grayed out (such as Custom

> > > Reports). I myself have full access and I am also unable to access the

Custom

> > > Reports.

> > >

> > > Has any one else had this problem and, if so, can someone steer me in the

> > > direction of finding a solution?

> > >

> > > Thank you.

HQ 1.3r Menu Options Grayed Out - HELP Please