HQ disk?

Posted by Doug Pic-N-Pac on March 4, 2008, 4:26 pm

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Is there a place online that I can download this or do I call Microsoft?

Posted by jocelynp on March 4, 2008, 6:35 pm

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Hi Doug -

If you open a new support case, you can request the upgrade. A credit card
is require to open the case, but there will be no charge to it for the
incident if it relates only to an upgrade request.

Here is the info as listed:
"To obtain any one of the service packs or hotfixes that are listed in this
article, contact Microsoft Retail Management System Technical Support by
accessing eSupport or by calling (888) 477-7877. Service packs can be
downloaded from CustomerSource or from PartnerSource. Refreshes are only
available for download on PartnerSource. Refreshes are automatically shipped
to customers who are enrolled in a Microsoft maintenance plan. Hotfixes are
not available for general download. Hotfixes can only be distributed by
opening a support incident. An incident that is opened for the sole purpose
of obtaining a hotfix will not be charged.

Use the Microsoft Knowledge Base article links in this article to obtain
refresh and service pack download links and learn more about the quality
reports that each service pack or hotfix identifies and resolves. The
articles also describe how to apply the refreshes, the service packs, and the
hotfixes in Store Operations 1.3 and in Headquarters 1.3."

--
Jocelyn

"Doug Pic-N-Pac" wrote:

> Is there a place online that I can download this or do I call Microsoft?

Posted by jocelynp on March 4, 2008, 6:37 pm

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Oh - all of that first post says for SO/HQ 1.3, etc. but should be valid if
you are after a 2.0 disk, etc.
--
Jocelyn

"Doug Pic-N-Pac" wrote:

> Is there a place online that I can download this or do I call Microsoft?

Posted by jocelynp on March 5, 2008, 10:08 am

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Woops again - here is the support contact info:

Support information
For support information, contact Microsoft Retail Management System
Technical Support. To do this, call (888) 477-7877, or visit the following
Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx
--
Jocelyn

"Doug Pic-N-Pac" wrote:

> Is there a place online that I can download this or do I call Microsoft?