Help... Can't settle EDC batch

Posted by Dennis D on February 22, 2007, 11:31 am

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I am trying to settle an EDC batch but getting error "A technical error
occurred. No transactions were settled. Please close down manager, check your
EDC configuration settings, launch manager and retry. If problem persists
please contact support".

The edc config settings are fine. I believe problem is caused by some weird
transactions on the list shown a credit card type of "unknown". ie-
0550 Amex 235.34
0551 Uknown (245.34)
0553 Amex 245.34

I tried recalling/voiding the unknown transaction but do not see it on the
list to void out. Has anyone ever seen this before and know how I can fix it?

Thanks in Advance,
Dennis D.

Posted by HARJIT SHERGILL on February 22, 2007, 12:37 pm

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You need to run query and delet the transaction from batch. Then You will be
fine. . When you run query find the transaction number and run query again
to delet it.

>I am trying to settle an EDC batch but getting error "A technical error

> occurred. No transactions were settled. Please close down manager, check

> your

> EDC configuration settings, launch manager and retry. If problem persists

> please contact support".

> The edc config settings are fine. I believe problem is caused by some

> weird

> transactions on the list shown a credit card type of "unknown". ie-

> 0550 Amex 235.34

> 0551 Uknown (245.34)

> 0553 Amex 245.34

> I tried recalling/voiding the unknown transaction but do not see it on the

> list to void out. Has anyone ever seen this before and know how I can fix

> it?

> Thanks in Advance,

> Dennis D.

Posted by Dennis D on February 22, 2007, 12:52 pm

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Harjit, Thank you for your response. I am still new to the system. Where do I
run the query? On the Microsoft POS or Microsoft RMS Manager?

"HARJIT SHERGILL" wrote:

> You need to run query and delet the transaction from batch. Then You will be

> fine. . When you run query find the transaction number and run query again

> to delet it.

> >I am trying to settle an EDC batch but getting error "A technical error

> > occurred. No transactions were settled. Please close down manager, check

> > your

> > EDC configuration settings, launch manager and retry. If problem persists

> > please contact support".

> >

> > The edc config settings are fine. I believe problem is caused by some

> > weird

> > transactions on the list shown a credit card type of "unknown". ie-

> > 0550 Amex 235.34

> > 0551 Uknown (245.34)

> > 0553 Amex 245.34

> >

> > I tried recalling/voiding the unknown transaction but do not see it on the

> > list to void out. Has anyone ever seen this before and know how I can fix

> > it?

> >

> > Thanks in Advance,

> > Dennis D.

> >

Posted by jocelynp on February 22, 2007, 9:54 pm

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Dennis,

If you need any help with this at all tomorrow, please feel free to email
me. I have dealt extensively with 'lost' credit card transactions. I can help
you with this process as you can get into some really messy situations in
your HQ Admin running queries when you are not yet too familiar with the
dialogue or system.
--
Jocelyn
jocelyn.puegner@hotmail.com

"Dennis D" wrote:

> Harjit, Thank you for your response. I am still new to the system. Where do I

> run the query? On the Microsoft POS or Microsoft RMS Manager?

> "HARJIT SHERGILL" wrote:

> > You need to run query and delet the transaction from batch. Then You will be

> > fine. . When you run query find the transaction number and run query again

> > to delet it.

> > >I am trying to settle an EDC batch but getting error "A technical error

> > > occurred. No transactions were settled. Please close down manager, check

> > > your

> > > EDC configuration settings, launch manager and retry. If problem persists

> > > please contact support".

> > >

> > > The edc config settings are fine. I believe problem is caused by some

> > > weird

> > > transactions on the list shown a credit card type of "unknown". ie-

> > > 0550 Amex 235.34

> > > 0551 Uknown (245.34)

> > > 0553 Amex 245.34

> > >

> > > I tried recalling/voiding the unknown transaction but do not see it on the

> > > list to void out. Has anyone ever seen this before and know how I can fix

> > > it?

> > >

> > > Thanks in Advance,

> > > Dennis D.

> > >

> >

Posted by HARJIT SHERGILL on February 22, 2007, 2:51 pm

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1. BACK UP
2. OPEN ADMINISTRATOR AND CONNET TO DATA BASE AND CLICK ON NEW QUERY AND
TYPE SELECT * from VISANETAUTHORIZATION AND F5
NOW YOU WILL SEE ALL OF YOUR VISA, AMEX EXT TRANSACTION. FIND THE
TRANSACTION THE ONE TROUBLING YOU AND NOT THE APROVAL ID.
3. RUN AGAIN NEW QUERY AND TYPE Delete from VisaNetAuthorization where ID =
XXX and F5 and DELET THE TROUBLING TRANSACTION.
4. If YOU DO THIS YOU WILL LOOSE THE MONEY AND YOU NEED TO CALL CUSTOMER TO
RUN HIS/HER CREDIT CARD AGAIN.

> You need to run query and delet the transaction from batch. Then You will

> be fine. . When you run query find the transaction number and run query

> again to delet it.

>>I am trying to settle an EDC batch but getting error "A technical error

>> occurred. No transactions were settled. Please close down manager, check

>> your

>> EDC configuration settings, launch manager and retry. If problem persists

>> please contact support".

>> The edc config settings are fine. I believe problem is caused by some

>> weird

>> transactions on the list shown a credit card type of "unknown". ie-

>> 0550 Amex 235.34

>> 0551 Uknown (245.34)

>> 0553 Amex 245.34

>> I tried recalling/voiding the unknown transaction but do not see it on

>> the

>> list to void out. Has anyone ever seen this before and know how I can fix

>> it?

>> Thanks in Advance,

>> Dennis D.