How can i find full card number..

Posted by irene on December 17, 2005, 3:50 pm

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I have problem some amexcard card sales..
Because, I have receipt with 6digit auth number and 14 times amex sales..
But, my card processor(cynergy data) and amex says,
They can't see the any transaction their hos computer..
so, retry again sale thru offline sale with full card number and auth code..
But' I can see just only last 4 digit card number because set up the option
marked securit c/c number..
anybody here please tell me how can i find out full card number on my
computer..
And, another question How can got the rms software approve code even not
through amex and c/c card company host computer...
Who's the problem???

Posted by Jeff on December 18, 2005, 3:52 am

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Irene,

If you have marked to encrypt the card in the database, there is no way to
see the entire number. Try going into the Journal, find the transaction,
and then click on the Tenders button. If the number displays, you have not
encrypted the database.

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>I have problem some amexcard card sales..

> Because, I have receipt with 6digit auth number and 14 times amex sales..

> But, my card processor(cynergy data) and amex says,

> They can't see the any transaction their hos computer..

> so, retry again sale thru offline sale with full card number and auth

> code..

> But' I can see just only last 4 digit card number because set up the

> option

> marked securit c/c number..

> anybody here please tell me how can i find out full card number on my

> computer..

> And, another question How can got the rms software approve code even not

> through amex and c/c card company host computer...

> Who's the problem???

Posted by Richard on December 19, 2005, 2:39 pm

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If you are using a preferred processor, you can go to Reports -
Miscellaneous - Electronic Draft Detailed and you should be able to see the
full card info.

Richard