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How to handle returning a product to vendor for a credit?

 

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Subject Author Date
How to handle returning a product to vendor for a credit? Jack T 06-01-2006
Posted by Jack T on June 1, 2006, 2:12 pm
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My question is how others may be using RMS when you need to return a item to
a vendor for credit. IE, it is defective and the vendor is giving you a
credit not a replacement. We are using Quick Books as well and just wanted
to see how others may be handling this type of transaction??

Posted by Craig on June 1, 2006, 2:30 pm
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Jack,
When you return an item at POS you have an option to 'return to main
inventory', or 'return to offline inventory'. On items that can be resold,
they get put under a 'return to main inventory' reason code. On items that
are non-resaleble , and that will get sent back to a vendor, we name
different 'return to offline' reason codes with our vendors names that items
get sent back to, and use those reason codes. I can then go into Manager |
Inventory | Manage Offline Inventory. Every item shows what reason code was
used, grouped together, highlight the items that have the vendors reason
code that I'm processing returns for, and transfer out to that vendor. We
only have 5-6 vendors that get returns sent back to, and my employees know
what products come from which vendor. If your employees don't know which
vendors sell which products, this won't work for you, and you could just
use one 'return to offline inventory' reason code when you take a return.
You would then process the offline inventory as described above.
Craig

> My question is how others may be using RMS when you need to return a item
> to
> a vendor for credit. IE, it is defective and the vendor is giving you a
> credit not a replacement. We are using Quick Books as well and just
> wanted
> to see how others may be handling this type of transaction??



Posted by Craig on June 1, 2006, 2:39 pm
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Jack,
I forgot to mention that there's a thread called 'handling store use items'
dated May 11th, that may help you a little.
Craig
> Jack,
> When you return an item at POS you have an option to 'return to main
> inventory', or 'return to offline inventory'. On items that can be resold,
> they get put under a 'return to main inventory' reason code. On items that
> are non-resaleble , and that will get sent back to a vendor, we name
> different 'return to offline' reason codes with our vendors names that
> items get sent back to, and use those reason codes. I can then go into
> Manager |
> Inventory | Manage Offline Inventory. Every item shows what reason code
> was used, grouped together, highlight the items that have the vendors
> reason
> code that I'm processing returns for, and transfer out to that vendor. We
> only have 5-6 vendors that get returns sent back to, and my employees know
> what products come from which vendor. If your employees don't know which
> vendors sell which products, this won't work for you, and you could just
> use one 'return to offline inventory' reason code when you take a return.
> You would then process the offline inventory as described above.
> Craig
>
>> My question is how others may be using RMS when you need to return a item
>> to
>> a vendor for credit. IE, it is defective and the vendor is giving you a
>> credit not a replacement. We are using Quick Books as well and just
>> wanted
>> to see how others may be handling this type of transaction??
>
>



Posted by Jack T on June 6, 2006, 4:05 pm
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Thanks for the help. I understand your technique and will try out and or get
back to you.

"Craig" wrote:

> Jack,
> I forgot to mention that there's a thread called 'handling store use items'
> dated May 11th, that may help you a little.
> Craig
> > Jack,
> > When you return an item at POS you have an option to 'return to main
> > inventory', or 'return to offline inventory'. On items that can be resold,
> > they get put under a 'return to main inventory' reason code. On items that
> > are non-resaleble , and that will get sent back to a vendor, we name
> > different 'return to offline' reason codes with our vendors names that
> > items get sent back to, and use those reason codes. I can then go into
> > Manager |
> > Inventory | Manage Offline Inventory. Every item shows what reason code
> > was used, grouped together, highlight the items that have the vendors
> > reason
> > code that I'm processing returns for, and transfer out to that vendor. We
> > only have 5-6 vendors that get returns sent back to, and my employees know
> > what products come from which vendor. If your employees don't know which
> > vendors sell which products, this won't work for you, and you could just
> > use one 'return to offline inventory' reason code when you take a return.
> > You would then process the offline inventory as described above.
> > Craig
> >
> >> My question is how others may be using RMS when you need to return a item
> >> to
> >> a vendor for credit. IE, it is defective and the vendor is giving you a
> >> credit not a replacement. We are using Quick Books as well and just
> >> wanted
> >> to see how others may be handling this type of transaction??
> >
> >
>
>
>

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