Installation source not available?

Posted by Terrible Tom on February 16, 2006, 12:38 pm

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Last night I switched an entire store from v1.2 to v1.3--except for one PC
that wouldn't let me uninstall v1.2.  I get an error message about
'installation source not available'.  I tried putting the v1.2 CD in the
drive--no luck.  I tried Repairing the V1.2 install--same error message.  I
tried reinstalling v1.2--same message.

Searching the CustomerSource KnowledgeBase and this group didn't turn up
anything but another Tom with the same problem and no answers.

One guy mentioned that he was not uninstalling v1.2 before installing v1.3.
He claimed that the v1.3 install automatically uninstalled v1.2 as part of
the process.

As Mr. Murphy would have it, the PC in question is on the CFOs desk...

Ideas, anyone?

Tom
--
The worst words in business:
"We''ve always done it that way"
--
Stop Fishing for eMail.

Posted by Jeff on February 16, 2006, 2:41 pm

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TT,

Backup any customized receipts, reports, Crystal, etc.

Follow the instructions to completely remove RMS on this link;
http://tinyurl.com/7jd9e

Then read, download, and run the Windows Installer Cleanup tool from this
link; http://tinyurl.com/47d8

Restart and re-install RMS.

--
*
Last night I switched an entire store from v1.2 to v1.3--except for one PC
that wouldn't let me uninstall v1.2.  I get an error message about
'installation source not available'.  I tried putting the v1.2 CD in the
drive--no luck.  I tried Repairing the V1.2 install--same error message.  I
tried reinstalling v1.2--same message.

Searching the CustomerSource KnowledgeBase and this group didn't turn up
anything but another Tom with the same problem and no answers.

One guy mentioned that he was not uninstalling v1.2 before installing v1.3.
He claimed that the v1.3 install automatically uninstalled v1.2 as part of
the process.

As Mr. Murphy would have it, the PC in question is on the CFOs desk...

Ideas, anyone?

Tom
--
The worst words in business:
"We''ve always done it that way"
--
Stop Fishing for eMail.

Posted by Terrible Tom on February 16, 2006, 8:07 pm

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Jeff,

TinyURL seems to be down. DO you have a full URL or KB article # or
something?

I've searched for this info half a dozen ways--and gotten zip for results.

Tom

"Jeff" wrote:

Posted by Jeff on February 16, 2006, 8:57 pm

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TT,

In CustomerSource, KB 862568

https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?=WTNTZSMNWUKNTMMYVTQUUXNNZOUKYPPPPSRUMQSSNPUWKSXQLOWYMRNQRLZTQMLTYSYOWNZLWUYYVNVXUZLPYPWPTUKMMNYP

&

in the regular MS KB, 290301

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

--
=

Posted by Terrible Tom on February 17, 2006, 1:28 pm

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The Windows Installer CleanUp Utility did the trick. Add/Remove Programs
wouldn't do anything.

Thanks for the tip.

Tom

"Jeff" wrote:

https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?=WTNTZSMNWUKNTMMYVTQUUXNNZOUKYPPPPSRUMQSSNPUWKSXQLOWYMRNQRLZTQMLTYSYOWNZLWUYYVNVXUZLPYPWPTUKMMNYP