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Issue with OPOS drivers for STAR TSP643D

 

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Subject Author Date
Issue with OPOS drivers for STAR TSP643D Goody Goody Liquor,Dallas 11-03-2005
Posted by Goody Goody Liquor,Dallas on November 3, 2005, 2:22 pm
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I'm having an issue with an STAR TSP643D receipt printer. I download the opos
drivers from the STAR website and installed them, setup the printer and setup
the printer in the RMS. However, I'm getting an unknown error when RMS tries
to print. Tried to install the windows driver... but hangs RMS Store Admin
and Store POS at startup. Has anyone managed to install one of these printers
with RMS 1.2 (with service pack)
--
IT/Software Dev Manager


Posted by Jeff on November 3, 2005, 3:59 pm
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Tony,

We use Star's raster driver because you can modify the receipt to print the
full description on multiple lines. OPOS doesn't allow it. Available on
Star's website.

--
*
"Tony (Goody Goody Liquor,Dallas)"
I'm having an issue with an STAR TSP643D receipt printer. I download the
opos
drivers from the STAR website and installed them, setup the printer and
setup
the printer in the RMS. However, I'm getting an unknown error when RMS tries
to print. Tried to install the windows driver... but hangs RMS Store Admin
and Store POS at startup. Has anyone managed to install one of these
printers
with RMS 1.2 (with service pack)
--
IT/Software Dev Manager




Posted by Rick Feuling [RITE] on November 4, 2005, 9:31 am
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Hi Tony,

We've used many of these with no problems.

Jeff has a point about using the raster driver - they look better too, but
we stick with the opos driver because it cuts the credit card receipt like
it should - the raster driver will only cut the receipt at the end of print.

Goody Goody Liquor - I think I've seen you guys in Market Watch Magazine.
Good stuff...

--
Rick Feuling
Retail Information Technology Enterprises (RITE)
http://www.rite.us
> Tony,
>
> We use Star's raster driver because you can modify the receipt to print
> the
> full description on multiple lines. OPOS doesn't allow it. Available on
> Star's website.
>
> --
> *
> "Tony (Goody Goody Liquor,Dallas)"
> I'm having an issue with an STAR TSP643D receipt printer. I download the
> opos
> drivers from the STAR website and installed them, setup the printer and
> setup
> the printer in the RMS. However, I'm getting an unknown error when RMS
> tries
> to print. Tried to install the windows driver... but hangs RMS Store Admin
> and Store POS at startup. Has anyone managed to install one of these
> printers
> with RMS 1.2 (with service pack)
> --
> IT/Software Dev Manager
>
>




Posted by Glenn Adams [MVP - Retail Mgmt on November 3, 2005, 6:04 pm
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1) Uninstall the windows drivers - you don't want them installed if you are
using OPOS.

2) Make sure there are no windows printers or other devices that are set up
to use the same PORT as the receipt printer. This is a common problem with
Parallel and Serial printers, as some software (Windows Fax, MS Office,
Adobe Acrobat) will create virtual Windows printers that are intended to Fax
documents or save them to a file. These Software printers are sommtimes
assigned to the LPT or COM port by default - if your Receipt printer is
actually connected to a port that is being claimed by one of these phantom
devices, you will get errors in RMS...

3) Did you test the printer in the OPOS Setup utility using the "Check
Health" function?

--
--
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information

"Tony (Goody Goody Liquor,Dallas)"
> I'm having an issue with an STAR TSP643D receipt printer. I download the
> opos
> drivers from the STAR website and installed them, setup the printer and
> setup
> the printer in the RMS. However, I'm getting an unknown error when RMS
> tries
> to print. Tried to install the windows driver... but hangs RMS Store Admin
> and Store POS at startup. Has anyone managed to install one of these
> printers
> with RMS 1.2 (with service pack)
> --
> IT/Software Dev Manager




Posted by rick on November 4, 2005, 8:25 am
Please log in for more thread options
I get the raster driver to cut the CC receipt just fine.


"Tony (Goody Goody Liquor,Dallas)"
> I'm having an issue with an STAR TSP643D receipt printer. I download the
> opos
> drivers from the STAR website and installed them, setup the printer and
> setup
> the printer in the RMS. However, I'm getting an unknown error when RMS
> tries
> to print. Tried to install the windows driver... but hangs RMS Store Admin
> and Store POS at startup. Has anyone managed to install one of these
> printers
> with RMS 1.2 (with service pack)
> --
> IT/Software Dev Manager




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