Item Messages not Printing RMS 1.3

Posted by DDowningMO on March 17, 2007, 11:40 am

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I have RMS 1.3, the instructions for Item Messages say that they are supposed
to pop up on the POS and print on the Receipt. Ours Pop Up but do not print.

The Help screen says it is only a Pop Up remeinder, so ....

Is there a Option to select to get Item Messages to Print?
or do I have to make a special receipt?

--
RMS 1.3, MSDE
3 Lanes, 5 Back Office Clients XP sp2
Server 2003 sp1 Domain Static IP

Posted by Akber Alwani on March 18, 2007, 12:46 am

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HI you have some misunderstading, the item message is basically develop to
remind the cashier on POS transaction screen when certain items are
purchased, this item message you can attached to any no of item it just a
alert and for your information this won't come into the receipt. However I
believe there is little customization you can do in receipt to accomodate
this.

Akber

"DDowningMO" wrote:

> I have RMS 1.3, the instructions for Item Messages say that they are supposed

> to pop up on the POS and print on the Receipt. Ours Pop Up but do not print.

> The Help screen says it is only a Pop Up remeinder, so ....

> Is there a Option to select to get Item Messages to Print?

> or do I have to make a special receipt?

> --

> RMS 1.3, MSDE

> 3 Lanes, 5 Back Office Clients XP sp2

> Server 2003 sp1 Domain Static IP

Posted by DDowningMO on March 19, 2007, 11:37 am

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Akber Alwani

Thank You for yor reply to my problem.

If what you said is true then RMS 1.3 has a problem
key in the following to read what I am reading

Database/Item Messages
Click on an already existing Item Message
Click on the Help Button and it says "Use this form to define item messages.
Item Messages are displayed on the POS screen AS WELL AS PRINTED ON THE
RECEIPT"

why can't a receipt be modified to carry the reciept variables listed below
to print the item message?

Entry.Item.MessageText
Text of the message displayed for the item.

Entry.Item.MessageTitle
Title of the message displayed for the item.

--
RMS 1.3, MSDE
3 Lanes, 5 Back Office Clients XP sp2
Server 2003 sp1 Domain Static IP

"Akber Alwani" wrote:

> HI you have some misunderstading, the item message is basically develop to

> remind the cashier on POS transaction screen when certain items are

> purchased, this item message you can attached to any no of item it just a

> alert and for your information this won't come into the receipt. However I

> believe there is little customization you can do in receipt to accomodate

> this.

> Akber

> "DDowningMO" wrote:

> > I have RMS 1.3, the instructions for Item Messages say that they are

supposed

> > to pop up on the POS and print on the Receipt. Ours Pop Up but do not print.

> >

> > The Help screen says it is only a Pop Up remeinder, so ....

> >

> > Is there a Option to select to get Item Messages to Print?

> > or do I have to make a special receipt?

> >

> > --

> > RMS 1.3, MSDE

> > 3 Lanes, 5 Back Office Clients XP sp2

> > Server 2003 sp1 Domain Static IP

Posted by Akber Alwani on March 19, 2007, 11:45 am

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Hi,
I am not sure how you get this message but what i got read this:
Message: This field contains the message text that will appear at the
point-of-sale when the item associated with this message is purchased. If
more than one of the same item is entered on the transaction screen, the
associated message will display only for the first item. This way, the
cashier saves valuable time at the point-of-sale.

and read the first line:
The Item Messages command enables you to define reminders that your cashiers
will see on the POS transaction screen when certain items are purchased. You
can have as many item messages as you like. After you create the item
messages, use the Special tab in the Items menu option to assign a message to
a particular item.

So it is kind of reminder. your query that why reciept is not capturing the
Entry.Item.MessageText is because when you start tender and it generate the
receipt the system is creating tempary tables which is passing to the XML and
XML has limited fields what is or not I have to check and if you are
interested in that I will forward you detail messages.

"DDowningMO" wrote:

> Akber Alwani

> Thank You for yor reply to my problem.

> If what you said is true then RMS 1.3 has a problem

> key in the following to read what I am reading

> Database/Item Messages

> Click on an already existing Item Message

> Click on the Help Button and it says "Use this form to define item messages.

> Item Messages are displayed on the POS screen AS WELL AS PRINTED ON THE

> RECEIPT"

> why can't a receipt be modified to carry the reciept variables listed below

> to print the item message?

> Entry.Item.MessageText

> Text of the message displayed for the item.

> Entry.Item.MessageTitle

> Title of the message displayed for the item.

> --

> RMS 1.3, MSDE

> 3 Lanes, 5 Back Office Clients XP sp2

> Server 2003 sp1 Domain Static IP

> "Akber Alwani" wrote:

> > HI you have some misunderstading, the item message is basically develop to

> > remind the cashier on POS transaction screen when certain items are

> > purchased, this item message you can attached to any no of item it just a

> > alert and for your information this won't come into the receipt. However I

> > believe there is little customization you can do in receipt to accomodate

> > this.

> >

> > Akber

> >

> > "DDowningMO" wrote:

> >

> > > I have RMS 1.3, the instructions for Item Messages say that they are

supposed

> > > to pop up on the POS and print on the Receipt. Ours Pop Up but do not

print.

> > >

> > > The Help screen says it is only a Pop Up remeinder, so ....

> > >

> > > Is there a Option to select to get Item Messages to Print?

> > > or do I have to make a special receipt?

> > >

> > > --

> > > RMS 1.3, MSDE

> > > 3 Lanes, 5 Back Office Clients XP sp2

> > > Server 2003 sp1 Domain Static IP

Posted by Glenn Adams [MVP - Retail Mgmt on March 19, 2007, 12:52 pm

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Yes, a template can be modified to use the variables you mentioned. It
looks like you have a copy of the customization guide (since that's the
only place I know of that would give you those variable names), which
should give you any info you need to make the modification.

I've seen quite a few discrepancies between the user's guide and the
actual functioning of the program over the years. The Documentation
(including the online help) is not always updated in sync with version
changes. I would suspect that the documentation that you are referring
to was based on an old receipt template and has not been modified to
reflect the current design. I guess that is a round about way of saying
that the variables you mentioned were probably included in the default
template at the time the doc was written, but they are not in the
current one.

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

DDowningMO wrote:

> Akber Alwani

> Thank You for yor reply to my problem.

> If what you said is true then RMS 1.3 has a problem

> key in the following to read what I am reading

> Database/Item Messages

> Click on an already existing Item Message

> Click on the Help Button and it says "Use this form to define item messages.

> Item Messages are displayed on the POS screen AS WELL AS PRINTED ON THE

> RECEIPT"

> why can't a receipt be modified to carry the reciept variables listed below

> to print the item message?

> Entry.Item.MessageText

> Text of the message displayed for the item.

> Entry.Item.MessageTitle

> Title of the message displayed for the item.