Item not appearing on the transaction screen

Posted by Coonawarra on May 1, 2006, 3:15 pm

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Hi

We currently have our tills set up so that at the end of the tendering
process the change window remains open until the close button is pressed in
the change window via the touchscreen.

However, if a cashier forgets to close the change window and subsequently
scans an item, the scanning process causes the change window to close but the
item that was scanned does not appear on the transaction screen and the item
can go through free of charge......

I know that I can set the change window to close automaticly via Config >
options > POS options but this is not liked by the staff.

Is there any way I can make an item that has been scanned, with the change
window left open, result in the change window being closed but the item
scanned appearing on the transaction screen correctly, so that it is charged
for and does not go through as an FOC.

Thanks in anticipation

Posted by rmsstore on May 2, 2006, 12:36 pm

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We do have an add which was developed to resolve this issue in busy super
market environment.This automatically closes the change window so that you
dont have to manually press the change window.Also the change of the previous
transaction is displayed at the top of the window so that you still have that
information. For more info please refer www.rmsstore.com

Thanks

"Coonawarra" wrote:

> Hi

> We currently have our tills set up so that at the end of the tendering

> process the change window remains open until the close button is pressed in

> the change window via the touchscreen.

> However, if a cashier forgets to close the change window and subsequently

> scans an item, the scanning process causes the change window to close but the

> item that was scanned does not appear on the transaction screen and the item

> can go through free of charge......

> I know that I can set the change window to close automaticly via Config >

> options > POS options but this is not liked by the staff.

> Is there any way I can make an item that has been scanned, with the change

> window left open, result in the change window being closed but the item

> scanned appearing on the transaction screen correctly, so that it is charged

> for and does not go through as an FOC.

> Thanks in anticipation

Posted by Rob on May 2, 2006, 12:54 pm

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I can't remember which ISV but one of them has an addon that you can specify
how long the Change window will remain open. i.e. 5 sec. That way your
employees have a chance to glance at the change screen before it disappears
and when they are ready for the next customer they can just scanning without
any worry of forgetting to close the change screen.

Try contacting:
www.retailrealm.us
www.newestech.com
www.digitalretailer.com
www.rmsstore.com
Sorry I can't be exact on which one has the addon.

Rob

> Hi

> We currently have our tills set up so that at the end of the tendering

> process the change window remains open until the close button is pressed

> in

> the change window via the touchscreen.

> However, if a cashier forgets to close the change window and subsequently

> scans an item, the scanning process causes the change window to close but

> the

> item that was scanned does not appear on the transaction screen and the

> item

> can go through free of charge......

> I know that I can set the change window to close automaticly via Config >

> options > POS options but this is not liked by the staff.

> Is there any way I can make an item that has been scanned, with the change

> window left open, result in the change window being closed but the item

> scanned appearing on the transaction screen correctly, so that it is

> charged

> for and does not go through as an FOC.

> Thanks in anticipation