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Subject Author Date
MSPOS Questions/Needs (NOT RMS) Mark Kalmus 09-06-2006
Posted by Mark Kalmus on September 6, 2006, 10:29 am
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 We are using MSPOS in a small coffee shop. There are a number of issues we'd
like to know if anyone has found solutions for:

* Adding gratuity to credit/debit transactions via XML receipt template

* Adding gratuity to credit/debit transactions before settling transactions

* Utilizing loyalty/gift cards with MSPOS MSR feature

* Utilizing barcode PLU to assign customer specific discount (e.g., local
school district employees receive a 10% discount and we'd like to be able to
scan a bar code that automatically applies the discount)

* Running report to display all transactions that received a discount (e.g.
see above)

* Employees attempting to log in receive an error stating "Unable to
authenticate the cashiers login information. Failed to read user for user
with ID No. 401". Attempting to change the employee's password via the MSPOS
Manager app also fails with an error stating "Unable to update the cashier.
Failed to change the Employee ID." Subsequently, all time clock functions
(timing in, timing out) have to be handled manually in the MSPOS Manager Time
Clock screen.

* Installing the POSconnectorSBA plug-in produces an error stating "Object
reference not set to an instance of an object." We have
uninstalled/reinstalled POS twice, to no avail.
--
Mark Kalmus

Posted by rick on September 6, 2006, 12:04 pm
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 Not to be rude but wrong system for coffee shop.
try an SPS 2000 from CRS. MS POS was not made for coffee shops. Reseller
should help with cashier problems.
Try logging in as administrator and redoing the cashiers.



Posted by Mark Kalmus on September 6, 2006, 12:57 pm
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No offense taken, but your first sentence made me laugh. Right on
Microsoft's site, under "Who uses Microsoft Point of Sale?" it says "coffee
shops." (Please see
http://www.microsoft.com/businesssolutions/pointofsale/product/pos_overview.mspx).

the Casio 8000 my wife purchased for her one-lane coffee shop already had
MSPOS installed, so suggesting we purchase another POS application isn't
really a possibility at this time. We have been able to receive no support
from any MS Partner (including Best Buy for Business, where the POS system
was purchased); partners who have contacted us either have no expertise on
MSPOS, haven't heard of the product, or are not licensed to help us.

I have logged on as Administrator (owner) and we receive the errors cited
above.

All I want is to find a SINGLE, GO-TO knowledge source for this product.
We received no manual, the POS online help is superficial, there is no
Knowledge Base info on support.microsoft.com, and suggestions that we
subscribe to CustomerSource when CustomerSource does not have any support
info (according to MS Sales Support) either is not helpful advice.

Thanks, though.


--
Mark Kalmus


"rick" wrote:

> Not to be rude but wrong system for coffee shop.
> try an SPS 2000 from CRS. MS POS was not made for coffee shops. Reseller
> should help with cashier problems.
> Try logging in as administrator and redoing the cashiers.
>
>
>

Posted by Glenn Adams [MVP - Retail Mgmt on September 6, 2006, 5:10 pm
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Well, I don't know much about MSPOS either. We've never sold a copy of
it and I doubt that we ever will. Not that it's a bad product, but it
has a VERY limited target audience that none of my clients or prospects
have ever fit into. Pretty interface though!

It looks like the big functionality deficiency in your case is the
ability to handle tips. I think that the only way you are going to be
able to resolve that with MSPOS is to use an external card terminal
supplied by your merchant account provider. In this case, you would
verify the card edit the amount and settle the transactions through the
terminal - MSPOS would be set up to consider the credit card tender to
be an 'other' tender type (if you can do that in POS).

To be fair, I've never been to a coffee shop that ran a tab or accepted
tips on Credit Cards. Sounds more like a cafe, which is like a
restaurant, which MSPOS and RMS are unsuited for...

There is a password reset tool for MSPOS available to partners - someone
from Best Buy should be able to help you with that. You can also search
for other local partners on BCentral, but it looks like MSPOS is mostly
being sold on line or through the big chains, as you've already seen.

I think your discounting and reporting issues should be resolvable, but
I don't know MSPOS well enough to venture more than that...

Good Luck!

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.


Mark Kalmus wrote:
> No offense taken, but your first sentence made me laugh. Right on
> Microsoft's site, under "Who uses Microsoft Point of Sale?" it says "coffee
> shops." (Please see
>
http://www.microsoft.com/businesssolutions/pointofsale/product/pos_overview.mspx).
>
> the Casio 8000 my wife purchased for her one-lane coffee shop already had
> MSPOS installed, so suggesting we purchase another POS application isn't
> really a possibility at this time. We have been able to receive no support
> from any MS Partner (including Best Buy for Business, where the POS system
> was purchased); partners who have contacted us either have no expertise on
> MSPOS, haven't heard of the product, or are not licensed to help us.
>
> I have logged on as Administrator (owner) and we receive the errors cited
> above.
>
> All I want is to find a SINGLE, GO-TO knowledge source for this product.
> We received no manual, the POS online help is superficial, there is no
> Knowledge Base info on support.microsoft.com, and suggestions that we
> subscribe to CustomerSource when CustomerSource does not have any support
> info (according to MS Sales Support) either is not helpful advice.
>
> Thanks, though.
>
>

Posted by Patrick on September 7, 2006, 12:55 pm
Please log in for more thread options
I can understand not wanting to purchase another POS application. I have no
idea just how tech savy you are but L^ane POS, an open source POS (meaning
free) application it suited for both general retail and restaurant POS. It
is a mature project and has community support through a mailing list.

Here is an article describing its use in Jumpy Money Coffee Shop:
http://www.open-mag.com/features/Vol_30/monkey/monkey.htm

And here is the sourceforge site
http://l-ane.sourceforge.net/


"Mark Kalmus" wrote:

> No offense taken, but your first sentence made me laugh. Right on
> Microsoft's site, under "Who uses Microsoft Point of Sale?" it says "coffee
> shops." (Please see
>
http://www.microsoft.com/businesssolutions/pointofsale/product/pos_overview.mspx).
>
> the Casio 8000 my wife purchased for her one-lane coffee shop already had
> MSPOS installed, so suggesting we purchase another POS application isn't
> really a possibility at this time. We have been able to receive no support
> from any MS Partner (including Best Buy for Business, where the POS system
> was purchased); partners who have contacted us either have no expertise on
> MSPOS, haven't heard of the product, or are not licensed to help us.
>
> I have logged on as Administrator (owner) and we receive the errors cited
> above.
>
> All I want is to find a SINGLE, GO-TO knowledge source for this product.
> We received no manual, the POS online help is superficial, there is no
> Knowledge Base info on support.microsoft.com, and suggestions that we
> subscribe to CustomerSource when CustomerSource does not have any support
> info (according to MS Sales Support) either is not helpful advice.
>
> Thanks, though.
>
>
> --
> Mark Kalmus
>
>
> "rick" wrote:
>
> > Not to be rude but wrong system for coffee shop.
> > try an SPS 2000 from CRS. MS POS was not made for coffee shops. Reseller
> > should help with cashier problems.
> > Try logging in as administrator and redoing the cashiers.
> >
> >
> >

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