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Posted by root on July 26, 2008, 10:54 am
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a bug is a bug, and a same version hotfix should be FREE to everyone just
like every other MS product.
> Let's say I have 30 store locations, each with one lane, and a 30 store HQ
> license. I am on RMS 1.3.
>
> - If I want to get a Store Operation hotfix, i just need one store
> location on a maintenance plan, and I could apply the hotfix to all
> locations.
> - If I want to have access to CustomerSource, all I need is one store
> location on an active support plan.
> - If I want an HQ hotfix, I need active maintenance on my HQ/30 store.
> - If I want the 2.0 upgrade, I need an active maintenance plan on all
> locations and HQ, return 31 dongles, and get 31 activation codes.
>
> I believe this is correct, right? The first two make no sense whatsoever.
> The third seems silly because it would be cheaper for me to buy an new HQ
> one store license and get the hotfix, then apply it to my other HQ
> computer. The fourth is just plain wrong because 2.0 corrects a lot of
> BUGS that should have been replaced free of charge as part of 1.3.
> Moreover, when upgrading from 1.2 to 1.3, all you needed was a single
> store maintenance plan to get the 1.3 upgrade installed at all locations.
> The change of licensing methods changed that possibility.
>
> It my logic above is correct, I am just going to stick with 1.3 for now
> and switch to another system eventually. The support pricing seems
> ridiculous to me. Why should I pay more than a 2 store enterprise to
> correct a bug in HQ because I have a 30 store enterprise? A bug is a bug.
>
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