Need access to credit card transactions that do not settle.

Posted by JD on November 12, 2007, 11:59 pm

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The inability to view transaction details, re-submit as-is or modify
unsettled credit card transactions leaves the user with few choices. The
credit card vendor may be able to look up the transaction and re-create it
from the authorization, but this takes a lot of time and relies on the
availability of talented customer service reps at the credit card processor.
The alternative is to re-enter the whole transaction in the POS system. This
option is usually not available as the user probably does not have the credit
card number and, in those cases where they can, the result is a reporting
nightmare that leaves the sales reporting invalid - rendering the entire
installation useless for serious retail management.

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Posted by jocelynp on December 18, 2007, 11:54 am

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You might want to check out NewWest's Card Vault:
http://www.newestech.com/POS/RMS/StoreOperations/CardVault.htm

--
Jocelyn

"JD" wrote:

> The inability to view transaction details, re-submit as-is or modify

> unsettled credit card transactions leaves the user with few choices. The

> credit card vendor may be able to look up the transaction and re-create it

> from the authorization, but this takes a lot of time and relies on the

> availability of talented customer service reps at the credit card processor.

> The alternative is to re-enter the whole transaction in the POS system. This

> option is usually not available as the user probably does not have the credit

> card number and, in those cases where they can, the result is a reporting

> nightmare that leaves the sales reporting invalid - rendering the entire

> installation useless for serious retail management.

> ----------------

> This post is a suggestion for Microsoft, and Microsoft responds to the

> suggestions with the most votes. To vote for this suggestion, click the "I

> Agree" button in the message pane. If you do not see the button, follow this

> link to open the suggestion in the Microsoft Web-based Newsreader and then

> click "I Agree" in the message pane.

http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=a20ebb30-611a-4d02-882d-3dd1b5f159e8&dg=microsoft.public.pos