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Need help configuring cash drawer to Star TSP143 thermal printer

 

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Subject Author Date
Need help configuring cash drawer to Star TSP143 thermal printer Joie 02-04-2009
Posted by Joie on February 4, 2009, 9:18 am
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Hi all

I have been trying to connect a cash drawer to this printer but i cant seems
to get it working
Does anyone has a step by step way to configure star TSP 143 printer to work
with cash drawer ??

My RMS is v2.0
I use Star TSP 143 thermal printer (I hope most of you have it cause its one
of the popular printer for RMS). I have been testing with 2 cash drawers
(brand "Eutron" and brand "Cashine"). I have the correct cable and connect
it to the drawer kick (DK) port of the printer. Drawers are new and unlocked

I installed the printer driver. configure it to use Starline Mode (default)

Under the OPOS setting - OPOS Cashdrawer I add a name to my Cash Drawer,
click configure and let everthing on default except I make the Setting
"Active" checked.

Then i click on check health it say "Success"
But when I tried the sample application from the star configuration utility,
the drawer wont kick

When I start Store Operation i get this error
Warning 911L The cash drawer OPOS driver was not found
Do you wish to continue?

So am i missing some driver ? where can i get it
Or do you think this cash drawer will work only with EPSON printers ??

I really have no clue here. I thought cash drawer should be the easiest to
setup
Please help

Thank you,
Regards
Joie



Posted by Joie on February 4, 2009, 10:38 am
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It seems now that the cash drawer can work from the Star TSP configuration
utility Test Print function - OpenDrawer1

However I Cannot get it to kick after I complete a transaction in RMS.
Printing is fine

Here's my configuration
Receipt printer 1 -> tried using Windows driver and OPOS driver (the device
has the same name) both can print but cash drawer cant kick
Cash drawer 1-> put the OPOS name as in Star configuration utility ( I tried
the device name and the logical device name, both didnt work)

pls help



> Hi all
>
> I have been trying to connect a cash drawer to this printer but i cant
> seems to get it working
> Does anyone has a step by step way to configure star TSP 143 printer to
> work with cash drawer ??
>
> My RMS is v2.0
> I use Star TSP 143 thermal printer (I hope most of you have it cause its
> one of the popular printer for RMS). I have been testing with 2 cash
> drawers (brand "Eutron" and brand "Cashine"). I have the correct cable and
> connect it to the drawer kick (DK) port of the printer. Drawers are new
> and unlocked
>
> I installed the printer driver. configure it to use Starline Mode
> (default)
>
> Under the OPOS setting - OPOS Cashdrawer I add a name to my Cash Drawer,
> click configure and let everthing on default except I make the Setting
> "Active" checked.
>
> Then i click on check health it say "Success"
> But when I tried the sample application from the star configuration
> utility, the drawer wont kick
>
> When I start Store Operation i get this error
> Warning 911L The cash drawer OPOS driver was not found
> Do you wish to continue?
>
> So am i missing some driver ? where can i get it
> Or do you think this cash drawer will work only with EPSON printers ??
>
> I really have no clue here. I thought cash drawer should be the easiest to
> setup
> Please help
>
> Thank you,
> Regards
> Joie
>



Posted by Ben on February 12, 2009, 3:38 pm
Please log in for more thread options
We experienced problem with the detection of that printer. We are on VISTA
and the UAC was on (it's a network policy).

When we turned it off, RMS was then able to detec and use it correctly. What
is weird, though, is that Group Piliciy enforced the UAC again later on but
the printer and cash drawer were still functionning properly.

My take on this is that you must take UAC OFF for the first use of the
printer / cash drawer. Then RMS detects it (I guess) After that you can turn
it back ON.

"Joie" wrote:

> It seems now that the cash drawer can work from the Star TSP configuration
> utility Test Print function - OpenDrawer1
>
> However I Cannot get it to kick after I complete a transaction in RMS.
> Printing is fine
>
> Here's my configuration
> Receipt printer 1 -> tried using Windows driver and OPOS driver (the device
> has the same name) both can print but cash drawer cant kick
> Cash drawer 1-> put the OPOS name as in Star configuration utility ( I tried
> the device name and the logical device name, both didnt work)
>
> pls help
>
>
>
> > Hi all
> >
> > I have been trying to connect a cash drawer to this printer but i cant
> > seems to get it working
> > Does anyone has a step by step way to configure star TSP 143 printer to
> > work with cash drawer ??
> >
> > My RMS is v2.0
> > I use Star TSP 143 thermal printer (I hope most of you have it cause its
> > one of the popular printer for RMS). I have been testing with 2 cash
> > drawers (brand "Eutron" and brand "Cashine"). I have the correct cable and
> > connect it to the drawer kick (DK) port of the printer. Drawers are new
> > and unlocked
> >
> > I installed the printer driver. configure it to use Starline Mode
> > (default)
> >
> > Under the OPOS setting - OPOS Cashdrawer I add a name to my Cash Drawer,
> > click configure and let everthing on default except I make the Setting
> > "Active" checked.
> >
> > Then i click on check health it say "Success"
> > But when I tried the sample application from the star configuration
> > utility, the drawer wont kick
> >
> > When I start Store Operation i get this error
> > Warning 911L The cash drawer OPOS driver was not found
> > Do you wish to continue?
> >
> > So am i missing some driver ? where can i get it
> > Or do you think this cash drawer will work only with EPSON printers ??
> >
> > I really have no clue here. I thought cash drawer should be the easiest to
> > setup
> > Please help
> >
> > Thank you,
> > Regards
> > Joie
> >
>
>
>

Posted by viglen on February 4, 2009, 5:55 pm
Please log in for more thread options
> Hi all
>
> I have been trying to connect a cash drawer to this printer but i cant se=
ems
> to get it working
> Does anyone has a step by step way to configure star TSP 143 printer to w=
ork
> with cash drawer ??
>
> My RMS is v2.0
> I use Star TSP 143 thermal printer (I hope most of you have it cause its =
one
> of the popular printer for RMS). I have been testing with 2 cash drawers
> (brand "Eutron" and brand "Cashine"). I have the correct cable and connec=
t
> it to the drawer kick (DK) port of the printer. Drawers are new and unloc=
ked
>
> I installed the printer driver. configure it to use Starline Mode (defaul=
t)
>
> Under the OPOS setting - OPOS Cashdrawer =A0I add a name to my Cash Drawe=
r,
> click configure and let everthing on default except I make the Setting
> "Active" checked.
>
> Then i click on check health it say "Success"
> But when I tried the sample application from the star configuration utili=
ty,
> the drawer wont kick
>
> When I start Store Operation i get this error
> Warning 911L The cash drawer OPOS driver was not found
> Do you wish to continue?
>
> So am i missing some driver ? where can i get it
> Or do you think this cash drawer will work only with EPSON printers ??
>
> I really have no clue here. I thought cash drawer should be the easiest t=
o
> setup
> Please help
>
> Thank you,
> Regards
> Joie

Have you tried to contact the customer support team?
I have used them many times and they are very helpful.
They have different levels of support members to help even the most
complicated questions and problems regarding their POS Software.

U.S./Canada
Toll-free (1) (888) 477-7989

Worldwide
(1) (701) 281-6500

Availability and hours of operation:
Monday=96Friday, 8:00 A.M.=966:00 P.M. Central Time (UTC-6) in the U.S.
and Canada.

Support,
www.AlexandriaComputers.com

Posted by viglen on February 4, 2009, 5:55 pm
Please log in for more thread options
> Hi all
>
> I have been trying to connect a cash drawer to this printer but i cant se=
ems
> to get it working
> Does anyone has a step by step way to configure star TSP 143 printer to w=
ork
> with cash drawer ??
>
> My RMS is v2.0
> I use Star TSP 143 thermal printer (I hope most of you have it cause its =
one
> of the popular printer for RMS). I have been testing with 2 cash drawers
> (brand "Eutron" and brand "Cashine"). I have the correct cable and connec=
t
> it to the drawer kick (DK) port of the printer. Drawers are new and unloc=
ked
>
> I installed the printer driver. configure it to use Starline Mode (defaul=
t)
>
> Under the OPOS setting - OPOS Cashdrawer =A0I add a name to my Cash Drawe=
r,
> click configure and let everthing on default except I make the Setting
> "Active" checked.
>
> Then i click on check health it say "Success"
> But when I tried the sample application from the star configuration utili=
ty,
> the drawer wont kick
>
> When I start Store Operation i get this error
> Warning 911L The cash drawer OPOS driver was not found
> Do you wish to continue?
>
> So am i missing some driver ? where can i get it
> Or do you think this cash drawer will work only with EPSON printers ??
>
> I really have no clue here. I thought cash drawer should be the easiest t=
o
> setup
> Please help
>
> Thank you,
> Regards
> Joie

Have you tried to contact the customer support team?
I have used them many times and they are very helpful.
They have different levels of support members to help even the most
complicated questions and problems regarding their POS Software.

U.S./Canada
Toll-free (1) (888) 477-7989

Worldwide
(1) (701) 281-6500

Availability and hours of operation:
Monday=96Friday, 8:00 A.M.=966:00 P.M. Central Time (UTC-6) in the U.S.
and Canada.

Support,
www.AlexandriaComputers.com

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