Odd return situation...

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Subject Author Date Odd return situation... OlyBikes 12-26-2006  RE: Odd return situation... Terrible To 12-27-2006
Posted by OlyBikes on December 26, 2006, 10:27 pm Please log in for more thread options A customer bought three items with cash. Two days later they returned two of them, but I had insufficient cash in my till to hand over. I wrote them a check (and entered the correct "splits" in Quickbooks, including Sales tax refunded). I then manually adjusted the quantities of these two items in Manager. Was that a bad idea? What should I have done instead? Used Store Ops to do a return but then changed to price to zero for the two items? Thanks. ______________________________________________________ Larry Leveen OlyBikes Bikes, Parts, Repairs & GREAT Customer Service! 124 State Avenue NE Olympia, WA 98501 P: 360-753-7525 F: 360-528-7526 info@olybikes.com www.olybikes.com Featuring free bike advocacy and safety materials! Posted by Terrible Tom on December 27, 2006, 2:55 pm Please log in for more thread options If you tendered it as a cash refund in RMS, you probably should have categorized the check as a transfer of cash into the till. You can perform a negative cash drop for adding change to the till, and I don't see how this situation was any different. Tom -- Stop fishing for e-mail "OlyBikes" wrote: > A customer bought three items with cash. Two days later they returned two of > them, but I had insufficient cash in my till to hand over. I wrote them a > check (and entered the correct "splits" in Quickbooks, including Sales tax > refunded). I then manually adjusted the quantities of these two items in > Manager. Was that a bad idea? What should I have done instead? Used Store > Ops to do a return but then changed to price to zero for the two items? > > Thanks. > > ______________________________________________________ > > Larry Leveen > OlyBikes > Bikes, Parts, Repairs > & GREAT Customer Service! > > 124 State Avenue NE > Olympia, WA 98501 > > P: 360-753-7525 > F: 360-528-7526 > info@olybikes.com > > www.olybikes.com > Featuring free bike advocacy and safety materials! > > > > Similar Threads Posted USE RMS FOR VAT RETURN? January 11, 2007, 2:26 pm Return April 5, 2007, 11:00 am return receipt February 24, 2006, 6:36 pm Return Problem May 7, 2006, 5:58 am Return to supplier from HQ December 14, 2006, 4:24 am Prohibit Return January 17, 2007, 11:35 am Voiding a return January 23, 2007, 11:41 am RMS 1.x Dongle Return February 19, 2007, 12:24 pm Return 1 Item February 22, 2007, 7:39 pm Return at another store March 28, 2007, 8:02 am