On POS (not RMS) Instructions for Changing Noninventory Item, Price, Cost and Volume

Posted by Mark Kalmus on August 25, 2008, 2:18 pm

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We drop ship noninventory items to customers, and when the price, cost, or
capacity of an item changes, we want to change it so it is reflected
accurately on invoices.

However, when we attempt to change the cost, price, and description, a
message pops up stating "The item description is already in use." Of course
it's already in use, we just want to edit it. Nothing else has changed,
same Item Number, same Department, same Category; we're just not permitted
to edit it.

For example, if the Item Description were "Coke," and we attempt to change
the Item Description to "Coca Cola" the error message is displayed. When we
search in the Item list for strings of "Coke" the query yields zero. So we
attempted to change the Item Number, just to test what was going on.
Putting in a bogus (nonexistent) UPC number displays a message stating "The
item number is already in use."; but, searching the Item list for the bogus
UPC number yields no results.

I can't create a copy, because they would have the same Item Number (UPC)
and POS doesn't permit duplicate Item Numbers.

Can anyone advise? Is this just an unreported bug? Am I the only one who
has encountered this? Is anyone from Microsoft even monitoring this list?

M Kalmus