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Posted by Glenn Adams [MVP - Retail Mgmt on June 15, 2005, 4:33 pm
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The system is designed to prevent over tendering on account. If you think
this should be allowed as an option, you could enter it as a suggestion on
Customer Source.
You could:
Create a non-inventory item called "Store Credit Refund" and set it to
require Price entry at POS.
Add the refund item to the transaction and set it's price to be the balance
amount you want to refund.
Tender the sale with the full amount in the Store Credit Tender Type
Now do a return for the Store Credit Refund Item and tender it as a cash
return.
That's off the top of my head, so review it to make sure it works for you -
also you probably want to set up a special department for the refund item so
that you can easily track refunds and direct journal entries to the
appropriate accounts (if you use accounting integration)...
--
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
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Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information
>I have it so most tender types can be overtendered. Store account being
>one
> of them. Yet I cannot overtender this regardless of the option set on the
> backend. I want the customer to be able to cash out their store credit
> whether they make a purchase or not. Is there any way to make this happen
> in
> a seamless manner so I don't have to go in and adjust their account
> manually.
> Then remember how much to give them on a pay out.
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