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Subject Author Date
PC Charge use with RMS WIS Pubs 08-06-2008
Posted by WIS Pubs on August 6, 2008, 5:59 pm
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I have recently purchased PC Charge to help with reporting from RMS. However
now that I have it I am being told that Store Operations supports PC Charge
versions up to and including 5.1. I however have purchased version 5.7.1 and
am having issues processing CC's. Does anyone know if this is true and if it
is not true what would be causing my error:
Status: Denied Approval: User Not Found
Thanks

Posted by midwest pos on August 6, 2008, 6:16 pm
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you need to call verifone and tell them that you re using microsoft rms so
they can change the user name from user1 to whatever you have setup in rms.
the problem is the username
i ve done it a few times
i believ in rms you can not change the username to user1
so when you call verifone choose option 2 not and tell them that you need to
rename user1 to whatever you have it setup in rms if you need to talk to a
manager usually the first level guys have no idea about rms and they will
charge you en extra user for pc charge which you dont need
>I have recently purchased PC Charge to help with reporting from RMS.
>However
> now that I have it I am being told that Store Operations supports PC
> Charge
> versions up to and including 5.1. I however have purchased version 5.7.1
> and
> am having issues processing CC's. Does anyone know if this is true and if
> it
> is not true what would be causing my error:
> Status: Denied Approval: User Not Found
> Thanks



Posted by WIS Pubs on August 7, 2008, 3:47 pm
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Thanks, this gets me one step closer. Now I am getting Invalid Data when
trying to enter a CC. Any thoughts?

"midwest pos" wrote:

> you need to call verifone and tell them that you re using microsoft rms so
> they can change the user name from user1 to whatever you have setup in rms.
> the problem is the username
> i ve done it a few times
> i believ in rms you can not change the username to user1
> so when you call verifone choose option 2 not and tell them that you need to
> rename user1 to whatever you have it setup in rms if you need to talk to a
> manager usually the first level guys have no idea about rms and they will
> charge you en extra user for pc charge which you dont need
> >I have recently purchased PC Charge to help with reporting from RMS.
> >However
> > now that I have it I am being told that Store Operations supports PC
> > Charge
> > versions up to and including 5.1. I however have purchased version 5.7.1
> > and
> > am having issues processing CC's. Does anyone know if this is true and if
> > it
> > is not true what would be causing my error:
> > Status: Denied Approval: User Not Found
> > Thanks
>
>
>

Posted by davidschultz45 on August 6, 2008, 6:19 pm
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I have run into the same problem as you. Pc Charge can be very touchy to
deal with. You need to verify that the users you have set up in PC Charge
are the same as your register numbers with RMS. Check the register number
setting inside Store Ops Administrator - FileConfigurationRegister Tab.
Make sure that your register number inside there matches the users inside PC
Charge.

Example inside Administrator you have register number '5'. there needs to
be a user '5' set up inside PC Charge.

Hopefully that helps


"WIS Pubs" wrote:

> I have recently purchased PC Charge to help with reporting from RMS. However
> now that I have it I am being told that Store Operations supports PC Charge
> versions up to and including 5.1. I however have purchased version 5.7.1 and
> am having issues processing CC's. Does anyone know if this is true and if it
> is not true what would be causing my error:
> Status: Denied Approval: User Not Found
> Thanks

Posted by Maurice @ ARS on August 8, 2008, 11:36 am
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DUMP PCCharge, Best thing you can do, Get TPI.

PCCharge does not process debit cards correctly The add-on PCChrage created
for debit is a Piece of junk. Sometimes it will work sometimes it wont.
Remeber that you can NEVER do a debit return. PCCharge will allow you to do
it TPI automatically converts it to a credit return. We had a customer that
had 8 stores running this same setup and it was problem after problem with
PcCharge and Verifone wasnt any help to fix it other than to point at RMS.
They used Pccharge for 6 months before switching to TPI and since the change
they have had NO problems. GET RID OF PCCHARGE You will be much happier when
you do.

TPI is easy to obtaiin and most likely a lot cheaper than PCCharge.

===============

>I have run into the same problem as you. Pc Charge can be very touchy to
> deal with. You need to verify that the users you have set up in PC Charge
> are the same as your register numbers with RMS. Check the register number
> setting inside Store Ops Administrator - FileConfigurationRegister Tab.
> Make sure that your register number inside there matches the users inside
> PC
> Charge.
>
> Example inside Administrator you have register number '5'. there needs to
> be a user '5' set up inside PC Charge.
>
> Hopefully that helps
>
>
> "WIS Pubs" wrote:
>
>> I have recently purchased PC Charge to help with reporting from RMS.
>> However
>> now that I have it I am being told that Store Operations supports PC
>> Charge
>> versions up to and including 5.1. I however have purchased version 5.7.1
>> and
>> am having issues processing CC's. Does anyone know if this is true and
>> if it
>> is not true what would be causing my error:
>> Status: Denied Approval: User Not Found
>> Thanks



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