POS 2.0 Database Connection has been lost......

Posted by Roadking on October 1, 2009, 3:57 pm

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At closing, while trying to settle the credit card transactions, we get this
message:
"The database connection has been lost. When you have resolved the problem,
click Reconnect. If successful, POS will reopen, but unsaved work will be
lost."
This has happened a couple of times in a row and now we find out that
customers have been charged multiple times !
The only references I could find in this forum tell me to take my debit card
pad off and to restart the SQL service. This hasn't helped, still cannot
settle.
Anybody any pointers ?
Thx

Posted by Roadking on October 1, 2009, 6:36 pm

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I should add that the database is on the same computer as the POS

"Roadking" wrote:

> At closing, while trying to settle the credit card transactions, we get this

> message:

> "The database connection has been lost. When you have resolved the problem,

> click Reconnect. If successful, POS will reopen, but unsaved work will be

> lost."

> This has happened a couple of times in a row and now we find out that

> customers have been charged multiple times !

> The only references I could find in this forum tell me to take my debit card

> pad off and to restart the SQL service. This hasn't helped, still cannot

> settle.

> Anybody any pointers ?

> Thx