POS 2.0 Payment processing features disabled

Posted by NetKnight on December 13, 2008, 10:53 pm

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After doing an automatic update on my Windows XP SP3 POS computer, I recieved
the following error on loggin into Microsoft POS 2.0.

An error has occurred when reading payment processor information from
database. All payment processing features will be disabled in Point of Sale.

And sure enough the credit card processing on the POS computer stoped
working. I immediatly rolled back the updates but that did not resolve the
problem. At that point I went into look under Settings->Store
Settings->Options on the Payment tab and the entire Payment processing
section is disabled. Once I viewed this information I no longer get the
above error when I log into POS 2.0. However when ever I try to process a
Credit Card payment I get the following error.

This payment method is set up to use payment processing, but Point of Sale
has not been configured to use a payment processing service.

I found and installed Microsoft POS 2.0 Service Pack 1 & 2 and Hotfix #1,
but that still has not resolved the problem.

Anyone know how I can get the payment processing working again on this
computer?

Posted by TouchSystems on December 14, 2008, 11:15 am

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give microsoft a call. they might charge you, unless you have free support
calls left. I believe free support was provided for a year when you buy the
software.

> After doing an automatic update on my Windows XP SP3 POS computer, I

> recieved

> the following error on loggin into Microsoft POS 2.0.

> An error has occurred when reading payment processor information from

> database. All payment processing features will be disabled in Point of

> Sale.

> And sure enough the credit card processing on the POS computer stoped

> working. I immediatly rolled back the updates but that did not resolve

> the

> problem. At that point I went into look under Settings->Store

> Settings->Options on the Payment tab and the entire Payment processing

> section is disabled. Once I viewed this information I no longer get the

> above error when I log into POS 2.0. However when ever I try to process a

> Credit Card payment I get the following error.

> This payment method is set up to use payment processing, but Point of Sale

> has not been configured to use a payment processing service.

> I found and installed Microsoft POS 2.0 Service Pack 1 & 2 and Hotfix #1,

> but that still has not resolved the problem.

> Anyone know how I can get the payment processing working again on this

> computer?

Posted by Fredrik Nyman a on December 28, 2008, 12:06 am

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Check your directory structure --

Under Program FilesMicrosoft Dynamics - Point of SaleAddins
you should find the stuff below. My understanding is that POS goes through
these directories on startup, and gives you the error you see if it can't
find them.

Directory of C:Program FilesMicrosoft Dynamics - Point of SaleAddins

12/13/2008 05:01 PM <DIR> .
12/13/2008 05:01 PM <DIR> ..
12/04/2008 10:32 PM <DIR> FDC
12/13/2008 05:01 PM <DIR> Microsoft
0 File(s) 0 bytes

Directory of C:Program FilesMicrosoft Dynamics - Point of SaleAddinsFDC

12/04/2008 10:32 PM <DIR> .
12/04/2008 10:32 PM <DIR> ..
12/10/2008 07:18 PM <DIR> FDCPaymentProcessor
0 File(s) 0 bytes

Directory of C:Program FilesMicrosoft Dynamics - Point of
SaleAddinsFDCFDCPaymentProcessor

12/10/2008 07:18 PM <DIR> .
12/10/2008 07:18 PM <DIR> ..
10/17/2006 03:50 PM 14,864 FdcNetSetup.chm
09/24/2007 06:03 PM 255,264 FirstData.FdcNet.dll
07/20/2006 11:49 AM 167 FirstDataFdcNet.manifest
09/24/2007 06:03 PM 42,064
Microsoft.Rms.Addin.ContractAddinAdapters.dll
09/24/2007 06:03 PM 15,440
Microsoft.Rms.Contracts.v250.CheckProcessor.dll
09/24/2007 06:03 PM 17,488
Microsoft.Rms.Contracts.v250.CoreContracts.dll
09/24/2007 06:03 PM 14,928
Microsoft.Rms.Contracts.v250.GiftCardBalance.dll
09/24/2007 06:03 PM 15,952
Microsoft.Rms.Contracts.v250.GiftCardProcessor.dll
09/24/2007 06:03 PM 19,536
Microsoft.Rms.Contracts.v250.PaymentProcessor.dll
9 File(s) 395,703 bytes

Directory of C:Program FilesMicrosoft Dynamics - Point of
SaleAddinsMicrosoft

12/13/2008 05:01 PM <DIR> .
12/13/2008 05:01 PM <DIR> ..
12/10/2008 07:18 PM <DIR> CheckPaymentProcessor
12/10/2008 07:18 PM <DIR> VitalPaymentProcessor
0 File(s) 0 bytes

Directory of C:Program FilesMicrosoft Dynamics - Point of
SaleAddinsMicrosoftCheckPaymentProcessor

12/10/2008 07:18 PM <DIR> .
12/10/2008 07:18 PM <DIR> ..
10/10/2007 06:03 PM 43,796 CheckAuth.chm
11/14/2007 05:44 PM 42,064
Microsoft.Rms.Addin.ContractAddinAdapters.dll
11/14/2007 05:45 PM 62,544 Microsoft.Rms.Addin.Payment.Check.dll
11/14/2007 05:43 PM 15,440
Microsoft.Rms.Contracts.v250.CheckProcessor.dll
11/14/2007 05:44 PM 17,488
Microsoft.Rms.Contracts.v250.CoreContracts.dll
07/20/2006 11:48 AM 232 PaymentProcessorDefaultCheck.manifest
6 File(s) 181,564 bytes

Directory of C:Program FilesMicrosoft Dynamics - Point of
SaleAddinsMicrosoftVitalPaymentProcessor

12/10/2008 07:18 PM <DIR> .
12/10/2008 07:18 PM <DIR> ..
11/14/2007 05:44 PM 42,064
Microsoft.Rms.Addin.ContractAddinAdapters.dll
11/14/2007 05:45 PM 226,384 Microsoft.Rms.Addin.Payment.Vital.dll
11/14/2007 05:44 PM 17,488
Microsoft.Rms.Contracts.v250.CoreContracts.dll
11/14/2007 05:44 PM 19,536
Microsoft.Rms.Contracts.v250.PaymentProcessor.dll
07/20/2006 11:48 AM 232 PaymentProcessorVital.manifest
10/26/2007 06:45 PM 43,257 VitalSetup.chm
6 File(s) 348,961 bytes

"NetKnight" wrote:

> After doing an automatic update on my Windows XP SP3 POS computer, I recieved

> the following error on loggin into Microsoft POS 2.0.

> An error has occurred when reading payment processor information from

> database. All payment processing features will be disabled in Point of Sale.

> And sure enough the credit card processing on the POS computer stoped

> working. I immediatly rolled back the updates but that did not resolve the

> problem. At that point I went into look under Settings->Store

> Settings->Options on the Payment tab and the entire Payment processing

> section is disabled. Once I viewed this information I no longer get the

> above error when I log into POS 2.0. However when ever I try to process a

> Credit Card payment I get the following error.

> This payment method is set up to use payment processing, but Point of Sale

> has not been configured to use a payment processing service.

> I found and installed Microsoft POS 2.0 Service Pack 1 & 2 and Hotfix #1,

> but that still has not resolved the problem.

> Anyone know how I can get the payment processing working again on this

> computer?