POS installation error

Posted by Mark on September 23, 2007, 9:00 pm

Please log in for more thread options

I just installed POS v2.0 on a new HP rp5700 POS terminal. I originally tried
to connect to a remote database but couldn't. Since that could be due to a
network error, I tried to re-install using a local sample database.

After successfully installing the software and the sample database (no
errors), the password wizard starts as expected. After entering a default
owner password and confirmation, I get an error dialog (details below). Any
suggestions?

Mark

Microsoft.Rms.Security.Authentication.LoginException: Unable to authenticate
user. --->
Microsoft.Rms.BaseServices.Core.Security.UserNotAuthenticException: The user
1 was rejected by authentication provider Possum.
at
Microsoft.Rms.BaseServices.Core.Security.RmsUserIdentity.CreateRmsUserIdentity(ApplicationMode
mode, String server, String username, String password,
IClearTextAuthenticationProvider authenticationProvider)
at
Microsoft.Rms.Security.Authentication.AuthenticationManager.LoginUserWithCredentials(String
userName, String password, Boolean validateOnly, Int32& userId)
--- End of inner exception stack trace ---
at
Microsoft.Rms.Security.Authentication.AuthenticationManager.LoginUserWithCredentials(String
userName, String password, Boolean validateOnly, Int32& userId)
at
Microsoft.Rms.UI.Common.Process.Controllers.StoreSetupWizardController.SaveOwner()

Posted by Jeff Blucher on September 23, 2007, 10:58 pm

Please log in for more thread options

Mark,

It seems like the Possum service isn't running. This has to be running to
log in. If you restart your machine it should start automatically. Or you
could try running it manually. From a command line type "net start possum".
If you're running Vista, make sure you open the command prompt "as
administrator".

If this doesn't work check your event log for more info.

Jeff

>I just installed POS v2.0 on a new HP rp5700 POS terminal. I originally

>tried

> to connect to a remote database but couldn't. Since that could be due to

> a

> network error, I tried to re-install using a local sample database.

> After successfully installing the software and the sample database (no

> errors), the password wizard starts as expected. After entering a default

> owner password and confirmation, I get an error dialog (details below).

> Any

> suggestions?

> Mark

> Microsoft.Rms.Security.Authentication.LoginException: Unable to

> authenticate

> user. --->

> Microsoft.Rms.BaseServices.Core.Security.UserNotAuthenticException: The

> user

> 1 was rejected by authentication provider Possum.

> at

Microsoft.Rms.BaseServices.Core.Security.RmsUserIdentity.CreateRmsUserIdentity(ApplicationMode

> mode, String server, String username, String password,

> IClearTextAuthenticationProvider authenticationProvider)

> at

Microsoft.Rms.Security.Authentication.AuthenticationManager.LoginUserWithCredentials(String

> userName, String password, Boolean validateOnly, Int32& userId)

> --- End of inner exception stack trace ---

> at

Microsoft.Rms.Security.Authentication.AuthenticationManager.LoginUserWithCredentials(String

> userName, String password, Boolean validateOnly, Int32& userId)

> at

Microsoft.Rms.UI.Common.Process.Controllers.StoreSetupWizardController.SaveOwner()

Posted by Mark on October 2, 2007, 9:43 pm

Please log in for more thread options

Thanks, Jeff, for your suggestion.

After a few hours on the phone with Microsoft support on the original goal
of using a remote database, the problem turned out to be that the
"Adminstrator" account was disabled on the remote database server. Even
though there were other accounts on the database server with administrator
priviledges, the "Administrator" account must be active.

Just in case anyone else runs into these symptoms ...

"Mark" wrote:

> I just installed POS v2.0 on a new HP rp5700 POS terminal. I originally tried

> to connect to a remote database but couldn't. Since that could be due to a

> network error, I tried to re-install using a local sample database.

> After successfully installing the software and the sample database (no

> errors), the password wizard starts as expected. After entering a default

> owner password and confirmation, I get an error dialog (details below). Any

> suggestions?

> Mark

> Microsoft.Rms.Security.Authentication.LoginException: Unable to authenticate

> user. --->

> Microsoft.Rms.BaseServices.Core.Security.UserNotAuthenticException: The user

> 1 was rejected by authentication provider Possum.

> at

Microsoft.Rms.BaseServices.Core.Security.RmsUserIdentity.CreateRmsUserIdentity(ApplicationMode

> mode, String server, String username, String password,

> IClearTextAuthenticationProvider authenticationProvider)

> at

Microsoft.Rms.Security.Authentication.AuthenticationManager.LoginUserWithCredentials(String
userName, String password, Boolean validateOnly, Int32& userId)

> --- End of inner exception stack trace ---

> at

Microsoft.Rms.Security.Authentication.AuthenticationManager.LoginUserWithCredentials(String
userName, String password, Boolean validateOnly, Int32& userId)

> at

Microsoft.Rms.UI.Common.Process.Controllers.StoreSetupWizardController.SaveOwner()