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Posted by matthew.warr on January 30, 2009, 8:35 am
Please log in for more thread options No, it happened from the beginning. They released a hotfix/service
pack which was supposed to resolve the issue but didn't.
There is still no fix available for it. We are still going through
troubleshooting to work it out.
We have around 500 payments which never got attached to open ARs too.
its not good at all.
On Jan 29, 8:04=A0pm, na...@sunrisepos.com
> Did you first start having the issue when you installed the hotfix as wel=
l? I
> am logging an issue but if they don't have a fix I'm screwed. Maybe I can
> back out the service pack but I would have to do it on 4 stores and 13 pc=
s
> and could leave me with worse issues.
> --
> NateS
>
> "matthew.w...@gmail.com" wrote:
> > Without wanting to be the bearer of bad news, I first logged this with
> > MS around 6 months ago. I'm still working with them to find a
> > satisfactory solution. Perhaps it would be helpful for both of us if
> > you were to log a case too? That way it wouldn;t make it look like its
> > just my clients system which is wrong and they take it a bit more
> > seriously!
>
> > On Jan 28, 11:30 pm, na...@sunrisepos.com
> > > I just realized that every since I applied the latest hotfix KB959321=
a month
> > > ago, when a store selects a customer and retreives the account balanc=
e and
> > > applies a payment the payment is not reflecting in the balance or the=
account
> > > history. When you look up the invoice for the payment the transaction=
does
> > > show as a payment on the correct account. The client needs to run sta=
tements
> > > in 3 days and they will all be incorrect. If need be I can manually a=
djust
> > > the balances from HQ however that will not fix the problem. Has anyon=
e else
> > > had this happen? Any assistance would be greatly appreciated.
> > > --
> > > NateS
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