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Posted by Ram on November 22, 2005, 5:09 pm
Please log in for more thread options I had a case open at PC Charge and I opened the log files and when I called
back PCC the tech blamed micrososft and said that the log files were of no
use and that i should take it up with MS.
I would appreciate any input.
--
Thank You
"A PCCharge Pro" wrote:
> When exactly does this happen, and who did you speak to at PCC? Did
> they set up any logs for you or otherwise? The only way PCC Support
> can confirm anything is through the logfiles...
>
> When you start PCC, go into Setup > Hardware Setup > Modems (Payment
> Server) or Setup > Modem in Pro. If in Simple Modem Setup Switch to
> Manual Modem Setup. Click Advanced button and put a checkmark in
> "Create Log File", remove the ones in "Backup", and "Encrypt". Click
> "OK". If you are using IP, select "Use simple Modem Setup" then click
> "OK". That will start a logfile between PCC and the processor.
>
> To setup an IO Debug logfile, right click on the shortcut for PCC - the
> one always used to start PCC and select "Properties", then, look for
> the target line:
>
> Example:
>
> "C:Program FilesPCCWPCCW.exe"
> -or-
> "... Active-ChargeActive-Charge.exe"
>
> Place a switch at the very end AFTER the quote: /IOL
>
> "C:Program FilesPCCWPCCW.exe" /IOL
>
> Shut down PCC, and restart using the shortcut with the switch in it.
> If it has been successfully added, you should see on the Title Bar
> "PCCharge XXX: - IOLog enabled"
>
> It is also possible to get this log when PCCharge is running by opening
> the User Interface, and hitting "Shift - F11".
>
> If you are getting duplicates? "Shift - F12" for a Dup Log to be
> enabled...
>
> That will start the IO Debug Log in PCCharge which will log any
> information coming into or leaving either folder for troubleshooting
> purposes.
>
> NOTE: Logfile and IODebug files WILL contain unencrypted card numbers
> and sensitive cardholder information. Use this only for
> troubleshooting purposes, and when the logfiles have been received by
> either PCC Support, or MS RMS Support, both of these switches should be
> removed, and the files deleted.
>
> These log files may also add a few seconds to the transaction time.
> Also, once the files begin to get full of information, that time could
> increase. Allow logging until the error has been duplicated, then
> contact both PCC and RMS immediately. The good news is that these
> files will be extremely helpful to both parties for diagnosing the
> problem...
>
> "A PCC Pro"
>
>
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