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Posted by Rob on January 23, 2006, 12:19 pm
Please log in for more thread options Thanks Kent.
Rob
> Rob,
> The touch screen was from 3M. I have had similar experience with a
> ScanPal2.
> In my view, the common cause is that a device driver is grabbing the COM1:
> or COM2: port ahead of the device driver of the intended hardware.
>
> Sorry it took me a while to get back, I have not been to the customer site
> until 1/22 pm to confirm the touchscreen brand.
>
> Sincerley
> Kent Smith
> RMS Rookie
>
> "Rob" wrote:
>
>> What type of touchscreen was it? We had an issue with a ScanPal2 unit
>> that
>> would not connect via serial on a machine that has a touchscreen. We
>> moved
>> it to one of the backoffice machines and it worked.
>>
>> Rob
>>
>> >I recently had a similar problem. The pole display stopped working when
>> >I
>> > updated the touch screen driver and application software. The touch
>> > screen
>> > connects to the pc via usb. The touch screen software included a
>> > serial
>> > driver that grabbed the com port the pole display needed.
>> > The pole display and the touch screen worked fine after I removed the
>> > touch
>> > screen serial driver.
>> >
>> > good luck.
>> >
>> > Kent Smith
>> > RMS rookie
>> >
>> >
>> > "Vince" wrote:
>> >
>> >> I could agree in regards to going out and buying a PCI card...I did
>> >> disconnect the pinpad, along with the card swipe reader, and the pole
>> >> display
>> >> is still not working...I hooked it up to two different computers, one
>> >> where I
>> >> needed to download the usb driver, and I still got the same problem.
>> >> Tech
>> >> support for the pole told me to try and download the usb driver, and
>> >> if
>> >> that
>> >> doesn't work, hook it up direct, to another computer with a serial
>> >> port...that is the next test.
>> >> My thing is this is what has happened to register #2...register #1 is
>> >> configured the same exact way, but instead of the pole display being
>> >> PD3000
>> >> it's a PD6000...not a problem with that one. Works great, and it has
>> >> the
>> >> same hook up. We shall see, I might have some how fried the pole
>> >> display.
>> >> Thank you very much guys, I appreciate all of the feedback, it has
>> >> helped.
>> >> --
>> >> Thank You
>> >> Vince :)
>> >>
>> >>
>> >> "Jeff" wrote:
>> >>
>> >> > Vince,
>> >> >
>> >> > Try this simple thing, uninstall the 1000, power down everything and
>> >> > restart
>> >> > and see if the display works. If it does, then USB->serial port
>> >> > converter
>> >> > for the 1000 isn't going to work out. What could be happening is
>> >> > that
>> >> > the
>> >> > converter is drawing too much power through the USB hub and not
>> >> > sending
>> >> > enough power to the display.
>> >> >
>> >> > Personally I would put in at least one serial/COM port. CompUSA
>> >> > sell a
>> >> > serial card with 2 ports on it for ~$45
>> >> > http://www.compusa.com/products/products.asp?in_dim_search=1&N=%2D166
>> >> >
>> >> > Just make sure what type of card you need. It will need an internal
>> >> > connection slot, probably a PCI card, if the machine is less the 5
>> >> > years
>> >> > old. I think you have a Dell or HP. Go to their website, find your
>> >> > model
>> >> > and see what kind of slots you have open and what type they are.
>> >> > Your
>> >> > brother should be able to tell you too.
>> >> >
>> >> > There are difference between machines, Buy exactly what you need,
>> >> > ISA,
>> >> > PCI,
>> >> > PCx. The type is more important than the number of ports, but you
>> >> > need
>> >> > at
>> >> > least 1.
>> >> > --
>> >> > *
>> >> > Just going to bed...long day wow. Anyhow, I have a bunch of USB
>> >> > ports
>> >> > on
>> >> > the
>> >> > back of my computer, and no serial, so I am using converters...one
>> >> > for
>> >> > the
>> >> > pin pad and one for the pole display. I called up logic, and they
>> >> > can't
>> >> > seem
>> >> > to get the pole to work either. All the tests and prompts seem to
>> >> > come
>> >> > back
>> >> > negative. They think along with me that there is nothing wrong with
>> >> > the
>> >> > pole
>> >> > display, and since we plugged it into many different usb ports, it's
>> >> > not
>> >> > that...can't seem to figure out what in the heck happened...when I
>> >> > uninstal
>> >> > the pinpad, I still don't get anything for the Logic display.
>> >> > Something
>> >> > very
>> >> > odd has happened. Anything other advice? :)
>> >> > --
>> >> > Thank You
>> >> > Vince :)
>> >> >
>> >> >
>> >> > "Jeff" wrote:
>> >> >
>> >> > > Vince,
>> >> > >
>> >> > > Complicated ;-)
>> >> > >
>> >> > > Did you by accident pick the same COM port as the display when you
>> >> > > set up
>> >> > > the 1000?
>> >> > >
>> >> > > Does your display use a COM port on the back of your computer or
>> >> > > USB?
>> >> > >
>> >> > > Are you using a separate COM port for each? Most computers only
>> >> > > come
>> >> > > with
>> >> > > one nowadays. A 9 pin male connector on the computer end.
>> >> > >
>> >> > > If the display is USB, the COM port should be COM 5 and the 1000
>> >> > > COM1
>> >> > > if
>> >> > > only one COM port on the back.
>> >> > >
>> >> > > I'm going to bed finally.
>> >> > > --
>> >> > > *
>> >> > > That would have been way too easy...my life is much more
>> >> > > complicated,
>> >> > > any
>> >> > > other ideas?
>> >> > > PS Yes I have a battery back up...hopefully it still works :)
>> >> > > --
>> >> > > Thank You
>> >> > > Vince :)
>> >> > >
>> >> > >
>> >> > > "Jeff" wrote:
>> >> > >
>> >> > > > Vince,
>> >> > > >
>> >> > > > Try shutting down the computer, unplugging the power to the
>> >> > > > display,
>> >> > > > plug
>> >> > > > it
>> >> > > > right back in, turn back on the computer.
>> >> > > >
>> >> > > > If that works, try plugging in your display into your battery
>> >> > > > backup on
>> >> > > > the
>> >> > > > battery side (you _do_ have a battery backup on each machine,
>> >> > > > right?).
>> >> > > > The
>> >> > > > display has a little computer in it and if there is a power out,
>> >> > > > surge,
>> >> > > > dip,
>> >> > > > they sometimes lose their brains. Powering off, then on again,
>> >> > > > resets
>> >> > > > and
>> >> > > > fixes it most of the time.
>> >> > > >
>> >> > > > --
>> >> > > > *
>> >> > > > Today I configured the opos driver to allow for my Verifone 1000
>> >> > > > se
>> >> > > > pin
>> >> > > > pad...that worked fine, but then my Logic Control pole display
>> >> > > > went
>> >> > > > out.
>> >> > > > When I say went out, it is still configured in the opos, because
>> >> > > > I
>> >> > > > tested
>> >> > > > and
>> >> > > > it was successful, I changed nothing...but the pole display
>> >> > > > constantly
>> >> > > > blinks
>> >> > > > Logic Control POS Display...if I ring up a sale, it stops
>> >> > > > blinking,
>> >> > > > but
>> >> > > > won't
>> >> > > > show what I ring...when the system is down, it just says Logic
>> >> > > > Control
>> >> > > > POS
>> >> > > > Display???
>> >> > > > I did the same configuration the another register, and I had no
>> >> > > > problem
>> >> > > > at
>> >> > > > all...I'm not sure if I did something wrong, or the damn thing
>> >> > > > just
>> >> > > > went
>> >> > > > on
>> >> > > > the blink...but I have a feeling it's working because when MS
>> >> > > > POS
>> >> > > > is
>> >> > > > off,
>> >> > > > it
>> >> > > > still reads Logic Control POS Display???
>> >> > > > Any advice would be greatly appreciated.
>> >> > > > --
>> >> > > > Thank You
>> >> > > > Vince :)
>> >> > > >
>> >> > > >
>> >> > > >
>> >> > >
>> >> > >
>> >> > >
>> >> >
>> >> >
>> >> >
>>
>>
>>
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