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Posted by edmondcheng.ny on December 19, 2006, 11:42 am
Please log in for more thread options It seems possible that the USB port is interferred by the receipt
printer. When the printer is drawing heavy current, the USB link is
lost and driver is reloaded while RMS cannot handle the change
correctly.
Plugging the printer and display into 2 separate power strip
(preferrably with surge protection) could possibly solve or at least
minimize the problem.
jeffyoon@robustsystem.com wrote:
> It's happening at 5 of my customers.
>
> I have been talking to Microsoft and Logic Control about this issue for
> years. No answers yet.
>
> However, I might can give you some tips.
>
> The easiest way is, if you still have warranty for the pole display,
> replace it to serial pole display. No problem with serial period.
>
> If you can not get serial one, try to eliminate your USB devices, or
> seperate pole display through USB hub. USB hub provide solid 5v power
> to usb devices, so your pole display won't get interrupted.
>
> you are welcome to send me an email if you needed help.
>
> whalein wrote:
> > I too have been having the same issue. We have 8 lanes and two of them
> > do not have working pole displays. My solution provider said it was a
> > bad pole display and it was defiective but I suspect otherwise. I will
> > be very curious to see the response (if any) to this issue.
> >
> > On Dec 18, 2:17 pm, Andy Miller - Teknor, Inc.
> > > has anybody encountered problems with using USB pole displays? I have been
> > > installing Logic Controls PD3900 USB pole displays with RMS. These have
been
> > > encountering problems causing RMS to lock up. RMS has a small message
window
> > > that pops up and says "Write Error", you try and click OK or CANCEL but the
> > > message will not go away. The RMS software stays locked up. You have to
do a
> > > CTRL + ALT + DEL and shutdown RMS by doing an end task.
> > >
> > > I have been able to recreate the problem by openning RMS. While RMS is open
> > > in the POS screen, I will unplug the Pole Display. RMS immediately locks up
> > > and shows the "Write Error" message. I have set device manager to not
allow
> > > the computer to turn off the USB ports to save power. I have tried putting
> > > the Pole Displays onto Battery Backups with the computer. I have tried
using
> > > the manufacturers OPOS drivers and the Microsoft OPOS drivers. I still get
> > > the same "Write Error".
> > >
> > > Does anybody have any Ideas of what could be causing this problem? I have
> > > not experienced any problems with the Serial Pole Displays. Seems it is
only
> > > the USB pole displays.
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