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Posted by Andy Miller - T on December 21, 2006, 11:10 am
Please log in for more thread options I would think Microsoft should make it so the POS does not crash if the pole
display loses its connection. Pole Displays are not crucial to the POS
process. If the pole display crashes, we should still be able to run
transactions and get the customer out the door. There is no reason the POS
software should lock up due to a Pole display.
"Tad L" wrote:
> I had the same problem - we disabled the scrolling message from the display,
> and it occured less frequently. Their tech support had some suggestions which
> we enabled, and the problem is now fairly infrequent - but I probably
> wouldn't buy another - Tad
>
> "Glenn Adams [MVP - Retail Mgmt]" wrote:
>
> > We have several PD3900U devices installed. The last two have had the
> > same problems you're describing and I was never able to resolve it. The
> > others are still working fine. We switched to Epson USB Line displays
> > and have so far had no problems.
> >
> > Glenn Adams
> > Tiber Creek Consulting
> > http://www.tibercreek.com
> > glenn@tibercreek.com
> > ----------------------------------------------
> > Please DO NOT respond to me directly but post all responses here in the
> > newsgroup so that all can share the information.
> >
> >
> > Andy Miller - Teknor wrote:
> > > Well it is either an issue with the Pole Displays, or with the RMS
software.
> > > However, I have about 4 different customer locations where this error is
> > > occuring. This is with about a total of about 8-10 usb pole displays.
> > >
> > > It seems this problem all started occuring at the same time. I have
> > > suspicion to believe it has to do with the newer RMS 1.3 releases.
> > >
> > > "whalein" wrote:
> > >
> > >> I too have been having the same issue. We have 8 lanes and two of them
> > >> do not have working pole displays. My solution provider said it was a
> > >> bad pole display and it was defiective but I suspect otherwise. I will
> > >> be very curious to see the response (if any) to this issue.
> > >>
> > >> On Dec 18, 2:17 pm, Andy Miller - Teknor, Inc.
> > >>> has anybody encountered problems with using USB pole displays? I have
been
> > >>> installing Logic Controls PD3900 USB pole displays with RMS. These have
been
> > >>> encountering problems causing RMS to lock up. RMS has a small message
window
> > >>> that pops up and says "Write Error", you try and click OK or CANCEL but
the
> > >>> message will not go away. The RMS software stays locked up. You have to
do a
> > >>> CTRL + ALT + DEL and shutdown RMS by doing an end task.
> > >>>
> > >>> I have been able to recreate the problem by openning RMS. While RMS is
open
> > >>> in the POS screen, I will unplug the Pole Display. RMS immediately locks
up
> > >>> and shows the "Write Error" message. I have set device manager to not
allow
> > >>> the computer to turn off the USB ports to save power. I have tried
putting
> > >>> the Pole Displays onto Battery Backups with the computer. I have tried
using
> > >>> the manufacturers OPOS drivers and the Microsoft OPOS drivers. I still
get
> > >>> the same "Write Error".
> > >>>
> > >>> Does anybody have any Ideas of what could be causing this problem? I
have
> > >>> not experienced any problems with the Serial Pole Displays. Seems it is
only
> > >>> the USB pole displays.
> > >>
> >
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