Problem with change back on CASH

Posted by Phil V on December 1, 2008, 4:41 pm

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When we tender a sale to CASH, the Credit Card Verification window appears
with the change back as the amount to be credited to CC.
For example, a $1.07 sale then select CASH for $2.00, the system should pop
the drawer and display the change amount, but instead goes to tender the
change to CC.
Help greatly appreciated.

Phil

Posted by Craig on December 1, 2008, 5:11 pm

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Phil,
In Manager go to File | Configuration | Tender, make sure your Cash tender
is selected as the 'Default Change Tender'
Craig

> When we tender a sale to CASH, the Credit Card Verification window appears

> with the change back as the amount to be credited to CC.

> For example, a $1.07 sale then select CASH for $2.00, the system should

> pop

> the drawer and display the change amount, but instead goes to tender the

> change to CC.

> Help greatly appreciated.

> Phil

Posted by jocelynp on December 17, 2008, 11:56 pm

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Phil,

The steps about File> Config are incorrect. Do not use that. People love to
set the Return Tender to 'Cash' - but if you do this, all change will be only
in cash. Just make sure that in File> Config> Default tender type = <none>

Anyway that aside, to correct your issue: SO Mgr> Tender Types> Cash>
Properties> Verification Tab> Uncheck EDC> OK> OK again> Changes will take
effect after the next Z-Out. *Note* I do not recommend Zing Out in the middle
of the day unless you are extremely well versed with closing - too many
people run into issues with a midday close.
--
Jocelyn

"Phil V" wrote:

> When we tender a sale to CASH, the Credit Card Verification window appears

> with the change back as the amount to be credited to CC.

> For example, a $1.07 sale then select CASH for $2.00, the system should pop

> the drawer and display the change amount, but instead goes to tender the

> change to CC.

> Help greatly appreciated.

> Phil

Posted by Craig on December 18, 2008, 12:16 pm

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jocelynp,
We have the config setup the way I described and it works perfect. How often
do you over tender a CC sale to where you would need to give change back
anyway(if you did you would want it to be cash)? I never have. I can't think
of an instance where you would want to give change back on a CC sale, and if
you did, manually changing it in that one sale is very easy. Setting the
config to return tender = cash will correct the problem he's describing.
Remember, there are more ways than one to do things, and just because you
don't do things a certain way doesn't make it "incorrect". I'm sure the way
you're describing works also, but then he would have to manually select
cash for every sale where the customer gets change.
Craig

> Phil,

> The steps about File> Config are incorrect. Do not use that. People love

> to

> set the Return Tender to 'Cash' - but if you do this, all change will be

> only

> in cash. Just make sure that in File> Config> Default tender type = <none>

> Anyway that aside, to correct your issue: SO Mgr> Tender Types> Cash>

> Properties> Verification Tab> Uncheck EDC> OK> OK again> Changes will take

> effect after the next Z-Out. *Note* I do not recommend Zing Out in the

> middle

> of the day unless you are extremely well versed with closing - too many

> people run into issues with a midday close.

> --

> Jocelyn

> "Phil V" wrote:

>> When we tender a sale to CASH, the Credit Card Verification window

>> appears

>> with the change back as the amount to be credited to CC.

>> For example, a $1.07 sale then select CASH for $2.00, the system should

>> pop

>> the drawer and display the change amount, but instead goes to tender the

>> change to CC.

>> Help greatly appreciated.

>> Phil

Posted by jocelynp on December 18, 2008, 12:26 pm

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Craig - It goes beyond over tendering a CC, and is not really related. If
return tender is set to cash in config - then guess what - look at every
return you pull, where is the default return tender set to - cash? For every
recalled for return trx you have, what is the return tender type listed? How
many cashiers do you have giving cash on credit sales. How many charge backs
are you receiving? PCI compliant yet?
--
Jocelyn

"Craig" wrote:

> jocelynp,

> We have the config setup the way I described and it works perfect. How often

> do you over tender a CC sale to where you would need to give change back

> anyway(if you did you would want it to be cash)? I never have. I can't think

> of an instance where you would want to give change back on a CC sale, and if

> you did, manually changing it in that one sale is very easy. Setting the

> config to return tender = cash will correct the problem he's describing.

> Remember, there are more ways than one to do things, and just because you

> don't do things a certain way doesn't make it "incorrect". I'm sure the way

> you're describing works also, but then he would have to manually select

> cash for every sale where the customer gets change.

> Craig

> > Phil,

> >

> > The steps about File> Config are incorrect. Do not use that. People love

> > to

> > set the Return Tender to 'Cash' - but if you do this, all change will be

> > only

> > in cash. Just make sure that in File> Config> Default tender type = <none>

> >

> > Anyway that aside, to correct your issue: SO Mgr> Tender Types> Cash>

> > Properties> Verification Tab> Uncheck EDC> OK> OK again> Changes will take

> > effect after the next Z-Out. *Note* I do not recommend Zing Out in the

> > middle

> > of the day unless you are extremely well versed with closing - too many

> > people run into issues with a midday close.

> > --

> > Jocelyn

> >

> > "Phil V" wrote:

> >

> >> When we tender a sale to CASH, the Credit Card Verification window

> >> appears

> >> with the change back as the amount to be credited to CC.

> >> For example, a $1.07 sale then select CASH for $2.00, the system should

> >> pop

> >> the drawer and display the change amount, but instead goes to tender the

> >> change to CC.

> >> Help greatly appreciated.

> >>

> >> Phil