RMS 2.0 Error (gift cards)

Posted by iraj on March 21, 2007, 6:00 pm

Please log in for more thread options

Hi when ever I run a giftcard(mercuy) the rms closes and I lose the the
transaction, but when I go online I do see it on mercury web reporting as
being process but I dont see the transaction either on journal or my end of
the day batch closing , this started after I upgraded it to 2.0 from 1.3 I do
have netframe work 1.1 and 2.0 and all the hotfixes for them !
here is the error message I get:

Database connection lost, application will be closed
Error #-2147467259
[DBNETLIB][ConnectionWrite (send()).]General network error. Chech your
network documentation.
(Source:Microsoft OLE DB Provider for SQL Server
(SQL State: 08S01)
(NativeError: 11)
No Help file available

SELECT GETDATA() AS CurrentDateTime

Posted by Jeff @ Check Point Software on March 21, 2007, 7:17 pm

Please log in for more thread options

: quoted-printable

iraj,

Try turning off your HTML Status screen. =20

POS | Ctrl+F6 | Transaction Screen tab | uncheck Display HTML Status bar =
... Restart POS

--=20

Jeff=20
Check Point Software

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s). If you are not using a reader, =
follow
the link below to setup Outlook Express. Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

Hi when ever I run a giftcard(mercuy) the rms closes and I lose the =
the=20
transaction, but when I go online I do see it on mercury web reporting =
as=20
being process but I dont see the transaction either on journal or my =
end of=20
the day batch closing , this started after I upgraded it to 2.0 from =
1.3 I do=20
have netframe work 1.1 and 2.0 and all the hotfixes for them !
here is the error message I get:

Database connection lost, application will be closed
Error #-2147467259
[DBNETLIB][ConnectionWrite (send()).]General network error. Chech your =

network documentation.
(Source:Microsoft OLE DB Provider for SQL Server
(SQL State: 08S01)
(NativeError: 11)
No Help file available

SELECT GETDATA() AS CurrentDateTime
------=_NextPart_000_077B_01C76BD4.5CC56E70
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

=EF=BB=BF<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8">
<META content=3D"MSHTML 6.00.6000.16414" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT color=3D#008000>iraj,</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Try turning off your HTML Status =
screen. =20
</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>POS | Ctrl+F6 | Transaction Screen tab | =
uncheck=20
Display HTML Status bar ...  Restart POS</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV> </DIV>
<DIV>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</DIV>
<DIV> </DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express. =20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV> </DIV>
<DIV><A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"iraj" <<A=20
=
.com</A>>=20
wrote in message <A=20
=
28CB9-56FB-486C-92EE-0B07A0333BC0@microsoft.com</A>...</DIV>Hi=20
when ever I run a giftcard(mercuy) the rms closes and I lose the the=20
<BR>transaction, but when I go online I do see it on mercury web =
reporting as=20
<BR>being process but I dont see the transaction either on journal or =
my end=20
of <BR>the day batch closing , this started after I upgraded it to 2.0 =
from=20
1.3 I do <BR>have netframe work 1.1 and 2.0 and all the hotfixes for =
them=20
!<BR>here is the error message I get:<BR><BR>Database connection lost, =

application will be closed<BR>Error =
#-2147467259<BR>[DBNETLIB][ConnectionWrite=20
(send()).]General network error. Chech your <BR>network=20
documentation.<BR>(Source:Microsoft OLE DB Provider for SQL =
Server<BR>(SQL=20
State: 08S01)<BR>(NativeError: 11)<BR>No Help file =
available<BR><BR>SELECT=20
GETDATA() AS CurrentDateTime</BLOCKQUOTE></BODY></HTML>

------=

Posted by iraj on March 21, 2007, 8:04 pm

Please log in for more thread options

Hi Jeff the display HTML status bar on top is uncheck, anything else can be
done? btw this only happens with gift cards not credit cards, thanks

"Jeff @ Check Point Software" wrote:

> iraj,

> Try turning off your HTML Status screen.

> POS | Ctrl+F6 | Transaction Screen tab | uncheck Display HTML Status bar ....

Restart POS

> --

> Jeff

> Check Point Software

> =====================================================

> You must be using Outlook Express/Windows Mail or some other type of newsgroup

reader to

> see and download the file attachment(s). If you are not using a reader, follow

> the link below to setup Outlook Express. Click on "Open with newsreader"

> under the MS Retail Management System on the right.

> http://tinyurl.com/75bgz

> =====================================================

> Hi when ever I run a giftcard(mercuy) the rms closes and I lose the the

> transaction, but when I go online I do see it on mercury web reporting as

> being process but I dont see the transaction either on journal or my end of

> the day batch closing , this started after I upgraded it to 2.0 from 1.3 I

> have netframe work 1.1 and 2.0 and all the hotfixes for them !

> here is the error message I get:

> Database connection lost, application will be closed

> Error #-2147467259

> [DBNETLIB][ConnectionWrite (send()).]General network error. Chech your

> network documentation.

> (Source:Microsoft OLE DB Provider for SQL Server

> (SQL State: 08S01)

> (NativeError: 11)

> No Help file available

> SELECT GETDATA() AS CurrentDateTime

Posted by Jeff @ Check Point Software on March 21, 2007, 10:19 pm

Please log in for more thread options

: quoted-printable

iraj,

Is this a new install or an upgrade from an older version?

Did you try to re-install the Mercury's Gift interface?

Did you call Mercury?

Have you installed any new RMS add-ons that might of tweaked the =
registry

Try also deleting the entire Status screen entry in SO Admin | =
Configuration | Register tab | Web status line and restart POS

--=20

Jeff=20
Check Point Software

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s). If you are not using a reader, =
follow
the link below to setup Outlook Express. Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

Hi Jeff the display HTML status bar on top is uncheck, anything else =
can be=20
done? btw this only happens with gift cards not credit cards, thanks

"Jeff @ Check Point Software" wrote:

> iraj,
>=20
> Try turning off your HTML Status screen. =20
>=20
> POS | Ctrl+F6 | Transaction Screen tab | uncheck Display HTML Status =
bar .... Restart POS
>=20
> --=20
>=20
> Jeff=20
> Check Point Software
>=20
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
>=20
> You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
> see and download the file attachment(s). If you are not using a =
reader, follow
> the link below to setup Outlook Express. Click on "Open with =
newsreader"
> under the MS Retail Management System on the right.
>=20
> http://tinyurl.com/75bgz
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
>=20
> Hi when ever I run a giftcard(mercuy) the rms closes and I lose =
the the=20
> transaction, but when I go online I do see it on mercury web =
reporting as=20
> being process but I dont see the transaction either on journal or =
my end of=20
> the day batch closing , this started after I upgraded it to 2.0 =
from 1.3 I do=20
> have netframe work 1.1 and 2.0 and all the hotfixes for them !
> here is the error message I get:
>=20
> Database connection lost, application will be closed
> Error #-2147467259
> [DBNETLIB][ConnectionWrite (send()).]General network error. Chech =
your=20
> network documentation.
> (Source:Microsoft OLE DB Provider for SQL Server
> (SQL State: 08S01)
> (NativeError: 11)
> No Help file available
>=20
> SELECT GETDATA() AS CurrentDateTime
------=_NextPart_000_0854_01C76BED.E8896C90
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

=EF=BB=BF<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8">
<META content=3D"MSHTML 6.00.6000.16414" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT color=3D#008000>iraj,</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Is this a new install or an upgrade from an =
older=20
version?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Did you try to re-install the Mercury's Gift=20
interface?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Did you call Mercury?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Have you installed any new RMS add-ons that =
might of=20
tweaked the registry</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Try also deleting the entire Status screen =
entry in SO=20
Admin | Configuration | Register tab | Web status line and restart=20
POS</FONT></DIV>
<DIV><BR>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV> </DIV>
<DIV>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</DIV>
<DIV> </DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express. =20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV> </DIV>
<DIV><A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"iraj" <<A=20
=
.com</A>>=20
wrote in message <A=20
=
10130-E605-49E8-9F8A-EA245145CB15@microsoft.com</A>...</DIV>Hi=20
Jeff the display HTML status bar on top is uncheck, anything else can =
be=20
<BR>done? btw this only happens with gift cards not credit cards,=20
iraj,<BR>>=20
<BR>> Try turning off your HTML Status screen.  <BR>> =
<BR>> POS=20
| Ctrl+F6 | Transaction Screen tab | uncheck Display HTML Status bar=20
....  Restart POS<BR>> <BR>> -- <BR>> <BR>> Jeff =
<BR>>=20
Check Point Software<BR>> <BR>>=20
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D<BR>> <BR>> You=20
must be using Outlook Express/Windows Mail or some other type of =
newsgroup=20
reader to<BR>> see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>> the link below to setup Outlook=20
Express.  Click on "Open with newsreader"<BR>> under the MS =
Retail=20
Management System on the right.<BR>> <BR>> <A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>> =

=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D<BR>>=20
<BR>>   "iraj" <<A=20
=
.com</A>>=20
wrote in message <A=20
=
28CB9-56FB-486C-92EE-0B07A0333BC0@microsoft.com</A>...<BR>> &nbsp=
;=20
Hi when ever I run a giftcard(mercuy) the rms closes and I lose the =
the=20
<BR>>   transaction, but when I go online I do see it on =
mercury=20
web reporting as <BR>>   being process but I dont see the =

transaction either on journal or my end of <BR>>   the =
day batch=20
closing , this started after I upgraded it to 2.0 from 1.3 I do=20
<BR>>   have netframe work 1.1 and 2.0 and all the =
hotfixes for=20
them !<BR>>   here is the error message I get:<BR>>=20
<BR>>   Database connection lost, application will be=20
closed<BR>>   Error #-2147467259<BR>>  =20
[DBNETLIB][ConnectionWrite (send()).]General network error. Chech your =

<BR>>   network documentation.<BR>>  =20
(Source:Microsoft OLE DB Provider for SQL Server<BR>>   =
(SQL=20
State: 08S01)<BR>>   (NativeError: =
11)<BR>>   No=20
Help file available<BR>> <BR>>   SELECT GETDATA() AS=20
CurrentDateTime</BLOCKQUOTE></BODY></HTML>

------=

Posted by Nigel Stratton on March 26, 2007, 5:46 pm

Please log in for more thread options

: quoted-printable

You might think about the IP setup here. Simply what address do you have =
and what address is the database at. The error message says it all

Database connection lost, application will be closed

Which means you have lost connectivity with your local database. This is =
shown by SELECT GETDATA() AS CurrentDateTime

RMS runs this command every second, so it is the first thing to die if =
the connection is lost. Is there any kind of VPN that is being =
established to run the Mercury Payment? If "Use Default Gateway on =
Remote Connection" is set on a VPN then external addresses cannot be =
accessed once that VPN is started. That's sort of what it looks like. =
Maybe Mercury is cutting off access to the database?

iraj,

Is this a new install or an upgrade from an older version?

Did you try to re-install the Mercury's Gift interface?

Did you call Mercury?

Have you installed any new RMS add-ons that might of tweaked the =
registry

Try also deleting the entire Status screen entry in SO Admin | =
Configuration | Register tab | Web status line and restart POS

--=20

Jeff=20
Check Point Software

=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s). If you are not using a =
reader, follow
the link below to setup Outlook Express. Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

Hi Jeff the display HTML status bar on top is uncheck, anything else =
can be=20
done? btw this only happens with gift cards not credit cards, thanks

"Jeff @ Check Point Software" wrote:

> iraj,
>=20
> Try turning off your HTML Status screen. =20
>=20
> POS | Ctrl+F6 | Transaction Screen tab | uncheck Display HTML =
Status bar .... Restart POS
>=20
> --=20
>=20
> Jeff=20
> Check Point Software
>=20
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
>=20
> You must be using Outlook Express/Windows Mail or some other type =
of newsgroup reader to
> see and download the file attachment(s). If you are not using a =
reader, follow
> the link below to setup Outlook Express. Click on "Open with =
newsreader"
> under the MS Retail Management System on the right.
>=20
> http://tinyurl.com/75bgz
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
>=20
> Hi when ever I run a giftcard(mercuy) the rms closes and I lose =
the the=20
> transaction, but when I go online I do see it on mercury web =
reporting as=20
> being process but I dont see the transaction either on journal =
or my end of=20
> the day batch closing , this started after I upgraded it to 2.0 =
from 1.3 I do=20
> have netframe work 1.1 and 2.0 and all the hotfixes for them !
> here is the error message I get:
>=20
> Database connection lost, application will be closed
> Error #-2147467259
> [DBNETLIB][ConnectionWrite (send()).]General network error. =
Chech your=20
> network documentation.
> (Source:Microsoft OLE DB Provider for SQL Server
> (SQL State: 08S01)
> (NativeError: 11)
> No Help file available
>=20
> SELECT GETDATA() AS CurrentDateTime
------=_NextPart_000_0018_01C76FCE.B4350C30
Content-Type: text/html;
charset="Utf-8"
Content-Transfer-Encoding: quoted-printable

=EF=BB=BF<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8">
<META content=3D"MSHTML 6.00.6000.16397" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>You might think about the IP setup =
here.=20
Simply what address do you have and what address is the database =
at. The=20
error message says it all</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>Database connection lost, application will be closed</DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>Which means you have lost connectivity with your local database. =
This is=20
shown by SELECT GETDATA() AS CurrentDateTime</DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>RMS runs this command every second, so it is the first thing to die =
if the=20
connection is lost. Is there any kind of VPN that is being established =
to run=20
the Mercury Payment? If "Use Default Gateway on Remote Connection" is =
set on a=20
VPN then external addresses cannot be accessed once that VPN is started. =
That's=20
sort of what it looks like. Maybe Mercury is cutting off =
access=20
to the database?</DIV>
<DIV> </DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>"Jeff @ Check Point Software" <<A=20
message=20
<A=20
@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV><FONT color=3D#008000>iraj,</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Is this a new install or an upgrade from an =
older=20
version?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Did you try to re-install the Mercury's =
Gift=20
interface?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Did you call Mercury?</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Have you installed any new RMS add-ons that =
might of=20
tweaked the registry</FONT></DIV>
<DIV><FONT color=3D#008000></FONT> </DIV>
<DIV><FONT color=3D#008000>Try also deleting the entire Status screen =
entry in=20
SO Admin | Configuration | Register tab | Web status line and restart=20
POS</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT><BR>-- <BR><BR>Jeff <BR>Check =
Point=20
Software</DIV>
<DIV> </DIV>
=
<DIV>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</DIV>
<DIV> </DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).  =
If you=20
are not using a reader, follow<BR>the link below to setup Outlook=20
Express.  Click on "Open with newsreader"<BR>under the MS Retail=20
Management System on the right.</DIV>
<DIV> </DIV>
<DIV><A=20
=
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"iraj" <<A=20
=
.com</A>>=20
wrote in message <A=20
=
10130-E605-49E8-9F8A-EA245145CB15@microsoft.com</A>...</DIV>Hi=20
Jeff the display HTML status bar on top is uncheck, anything else =
can be=20
<BR>done? btw this only happens with gift cards not credit cards,=20
iraj,<BR>>=20
<BR>> Try turning off your HTML Status screen.  <BR>> =
<BR>>=20
POS | Ctrl+F6 | Transaction Screen tab | uncheck Display HTML Status =
bar=20
....  Restart POS<BR>> <BR>> -- <BR>> <BR>> Jeff =
<BR>>=20
Check Point Software<BR>> <BR>>=20
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D<BR>> <BR>> You=20
must be using Outlook Express/Windows Mail or some other type of =
newsgroup=20
reader to<BR>> see and download the file attachment(s).  If =
you are=20
not using a reader, follow<BR>> the link below to setup Outlook=20
Express.  Click on "Open with newsreader"<BR>> under the MS =
Retail=20
Management System on the right.<BR>> <BR>> <A=20
=
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>>=20
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D<BR>>=20
<BR>>   "iraj" <<A=20
=
.com</A>>=20
wrote in message <A=20
=
28CB9-56FB-486C-92EE-0B07A0333BC0@microsoft.com</A>...<BR>> &nbsp=
;=20
Hi when ever I run a giftcard(mercuy) the rms closes and I lose the =
the=20
<BR>>   transaction, but when I go online I do see it =
on=20
mercury web reporting as <BR>>   being process but I =
dont see=20
the transaction either on journal or my end of <BR>>   =
the day=20
batch closing , this started after I upgraded it to 2.0 from 1.3 I =
do=20
<BR>>   have netframe work 1.1 and 2.0 and all the =
hotfixes for=20
them !<BR>>   here is the error message I get:<BR>>=20
<BR>>   Database connection lost, application will be=20
closed<BR>>   Error #-2147467259<BR>>  =20
[DBNETLIB][ConnectionWrite (send()).]General network error. Chech =
your=20
<BR>>   network documentation.<BR>>  =20
(Source:Microsoft OLE DB Provider for SQL Server<BR>>   =
(SQL=20
State: 08S01)<BR>>   (NativeError: =
11)<BR>>   No=20
Help file available<BR>> <BR>>   SELECT GETDATA() AS =

CurrentDateTime</BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>

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