RMS 2.0 Label Printer on Back Office Computer

Posted by Grier on March 19, 2007, 6:03 pm

Please log in for more thread options

Background
Just installed RMS 2.0 on our Cash Register-got everything to work, printer,
pole display and cash drawwer, set up a back office computer and loaded RMS
2.0 on this too. My first challenge was that evertime I opened SO Manager I
received the OPOS Printer error. Even though I am not going to use an OPOS
printer on my back office computer, I had to configure this computer with the
Epson OPOS drivers the same as my Register. Thought this was strange, but the
error message is gone now.

Here is my problem: I want to connect a Del Sol Cognitive Advantage LX label
printer to my back office computer (LPT1). I am using the Generic Text
printer driver. Everytime I print from "Item", the printer indexes, but the
barcode does not print.

I have the identical printer hooked up on a different system (RMS 1.3 - 2
cash registers, multiple back office computers etc), I swapped printers and
the new printer works just fine. Prints barcodes perfectly. So this is not a
Printer problem.

I am wondering if there is a trick for setting up just the SO Manager in
2.0. In 1.3 I had to identify the manager as a distinct register for each
copy on each back office computer, in 2.0 I do not see this feature, so I
believe that it thinks it is Register 1 and I am having OPOS/Generic Printer
conflicts.

Any ideas or suggestion would be greatly appreciated

Posted by Glenn Adams [MVP - Retail Mgmt on March 20, 2007, 1:19 pm

Please log in for more thread options

I hate to admit this, but I *still* haven't installed 2.0, so something
may have changed that I don't know about.

That said, I *think* this still works...

In SO Administrator on your back office PC, File/Configuration. Go to
the Register Tab. This is where you set the register number. Set it to a
number that is not configured to use an OPOS printer.

Your issue is coming from the fact that SO Manager has 'claimed' the
OPOS printer on port 1, and now you can't access the printer that is
actually attached to the port. You are correct that by changing the
Register Number you will be able to prevent SO Manager from trying to
use the OPOS device. THere is also an option in SO Manager
File/Configuration, Options that says "Share the OPOS Printer with other
programs" - this should prevent Manager from claiming the OPOS Device
at start-up and *might* solve your issue. You really don't need the
OPOS setup on a manager station though, so changing the Register Number
is the better fix...

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the
newsgroup so that all can share the information.

Grier wrote:

> Background

> Just installed RMS 2.0 on our Cash Register-got everything to work, printer,

> pole display and cash drawwer, set up a back office computer and loaded RMS

> 2.0 on this too. My first challenge was that evertime I opened SO Manager I

> received the OPOS Printer error. Even though I am not going to use an OPOS

> printer on my back office computer, I had to configure this computer with the

> Epson OPOS drivers the same as my Register. Thought this was strange, but the

> error message is gone now.

> Here is my problem: I want to connect a Del Sol Cognitive Advantage LX label

> printer to my back office computer (LPT1). I am using the Generic Text

> printer driver. Everytime I print from "Item", the printer indexes, but the

> barcode does not print.

> I have the identical printer hooked up on a different system (RMS 1.3 - 2

> cash registers, multiple back office computers etc), I swapped printers and

> the new printer works just fine. Prints barcodes perfectly. So this is not a

> Printer problem.

> I am wondering if there is a trick for setting up just the SO Manager in

> 2.0. In 1.3 I had to identify the manager as a distinct register for each

> copy on each back office computer, in 2.0 I do not see this feature, so I

> believe that it thinks it is Register 1 and I am having OPOS/Generic Printer

> conflicts.

> Any ideas or suggestion would be greatly appreciated

Posted by Grier on March 20, 2007, 2:50 pm

Please log in for more thread options

Thank You Glen,

Once I created a Register 2 and then in the SO Admin set the back office
computer to Register 2 everything fixed itself.

So the lesson is that for every back office computer you need to manually
set up a register "x" for that particular back office computer and then set
it in the Admin on that particular copmuter to that Register "x"

"Glenn Adams [MVP - Retail Mgmt]" wrote:

> I hate to admit this, but I *still* haven't installed 2.0, so something

> may have changed that I don't know about.

> That said, I *think* this still works...

> In SO Administrator on your back office PC, File/Configuration. Go to

> the Register Tab. This is where you set the register number. Set it to a

> number that is not configured to use an OPOS printer.

> Your issue is coming from the fact that SO Manager has 'claimed' the

> OPOS printer on port 1, and now you can't access the printer that is

> actually attached to the port. You are correct that by changing the

> Register Number you will be able to prevent SO Manager from trying to

> use the OPOS device. THere is also an option in SO Manager

> File/Configuration, Options that says "Share the OPOS Printer with other

> programs" - this should prevent Manager from claiming the OPOS Device

> at start-up and *might* solve your issue. You really don't need the

> OPOS setup on a manager station though, so changing the Register Number

> is the better fix...

> Glenn Adams

> Tiber Creek Consulting

> http://www.tibercreek.com

> glenn@tibercreek.com

> ----------------------------------------------

> Please DO NOT respond to me directly but post all responses here in the

> newsgroup so that all can share the information.

> Grier wrote:

> > Background

> > Just installed RMS 2.0 on our Cash Register-got everything to work, printer,

> > pole display and cash drawwer, set up a back office computer and loaded RMS

> > 2.0 on this too. My first challenge was that evertime I opened SO Manager I

> > received the OPOS Printer error. Even though I am not going to use an OPOS

> > printer on my back office computer, I had to configure this computer with

the

> > Epson OPOS drivers the same as my Register. Thought this was strange, but

the

> > error message is gone now.

> >

> > Here is my problem: I want to connect a Del Sol Cognitive Advantage LX label

> > printer to my back office computer (LPT1). I am using the Generic Text

> > printer driver. Everytime I print from "Item", the printer indexes, but the

> > barcode does not print.

> >

> > I have the identical printer hooked up on a different system (RMS 1.3 - 2

> > cash registers, multiple back office computers etc), I swapped printers and

> > the new printer works just fine. Prints barcodes perfectly. So this is not a

> > Printer problem.

> >

> > I am wondering if there is a trick for setting up just the SO Manager in

> > 2.0. In 1.3 I had to identify the manager as a distinct register for each

> > copy on each back office computer, in 2.0 I do not see this feature, so I

> > believe that it thinks it is Register 1 and I am having OPOS/Generic Printer

> > conflicts.

> >

> > Any ideas or suggestion would be greatly appreciated