RMS Crashes During Purchase Order

Posted by Arthur on June 24, 2009, 2:43 pm

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I had made a post about this before but never found a solution to it,
so I'm reposting it.

One of our clients have been having some issues with purchase orders.
They
have two lanes running the newest version of RMS, one of which is the
server.

First when adding items to a purchase order, if any item is rung up in
the
other lane it is added to the purchase order. This is a reproduceable
result.

Secondly, sometimes when adding items to a purchase order, if they
change
focus away from that window, all the items will be removed. Note that
they
aren't closing the window, merely switching to another open
application or
window inside of Store Ops Manager. I have not been able to see this
reproduced but they assure me that it happens often, and that it
happened 4
times on one specific purchase order.

Third, they randomly get the error message "Error 3711: Operation
cannot be performed while executing asynchronously" when doing
purchase orders which causes them to lose the PO.

I had tried a few things, nothing too major, and I thought it was
better but they had just neglected to call me to tell me the problem
was continuing.

Any help would be appreciated.

Posted by Arthur on June 29, 2009, 3:56 pm

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Any ideas? Specifically the part about the message "Error 3711:
Operation cannot be performed while executing asynchronously" is the
most important. I think I have fixed the other errors with hotfixes
and program updates.