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Posted by Ed on August 11, 2008, 2:21 pm
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Todd,
It ended up being a dongle issue, where the dongle had to be re-install then
RMS Store Ops on the master open fine, while the two slaves never were
effected. I guess someone select "No" when it said it could not find the
key, instead of; "Yes" to continue then for RMS would not go back into RMS
till the key was re-install, but I am not sure why the two slaves would be
doing the same thing?
Ed
"Todd Berger [MSFT]" wrote:
> Good morning Ed,
>
> Thank you for posting your question about POS not responding.
>
> I am assuming you are able to open Manager on this machine; and if so I
> would recommend that you:
>
> 1. Take a look at Knowledge Base article 869918: QuickSell 2000 or Store
> Operations POS is not Responding upon Launch
> https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;EN-US;869918
>
> Store Operations POS would show as SOPOSUSER.exe as a process in Task
> Manager; and if it is listed there click on it, click End Process and then
> try and open POS.
>
> 2. Create a new register (Manager | Database | Registers | Register List);
> and then assign this register number in Administrator | File | Connect and
> try and open POS.
>
> 3. If POS opens (after creating the new register) then you will want to
> close POS, delete the register that was created in step 1, and change the
> register back to the old number in Administrator. You will then want to
> disable all devices assigned to the register (after noting which were
> enabled and what was set on each tab); and then try and open up POS using
> the original register number.
>
> 4. If you are able to open POS without error (after disabling all devices)
> you will want to close POS; and then add in the devices that were disabled
> one at a time until a determination can be made as to which device is
> causing the error.
>
> Hopefully this helps.
>
> Todd Berger
> Microsoft Online Support Engineer
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> --------------------
> Subject: RMS Store Ops = Not Responding on Master Register?
> Date: Thu, 7 Aug 2008 08:08:22 -0700
>
> Hello,
>
> I have a store where the RMS Store Ops will not open up on the master
> registers, but both the Slaves can see the database fine on master and can
> function normally. It does not matter if you double click or right click
> and
> select "open" the response is the same in Task Manager = Microsoft Store
> Operation POS -- Not Responding.
>
> I have try a repaired from Add/Remove Hardware, and everything else seem
> fine. I am looking to head to the store to re-load the RMS software from
> the
> CD-ROM or moving the database to a replacement PC.
>
> Has anyone else encounter this problem before? How did you fix it?
>
> Ed
>
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